I liked the hotel and would recommend it to other travellers. I stayed in this hotel from 2nd to 5th November 2013 and because of Diwali holidays it was understaffed. Despite of this - Hotel Manager tried his best to ensure proper service (it was not so good on Diwali day though but I can understand). Regarding Kasauli - this is average hill station and not much to do kindda place. If you are looking for out of city stay for 2-3 days just for relaxing then only choose this place.