Peaceful and Heavenly
by architectbiswas on
A nice tranquil and sweet resort in Kasuli. Just loved everything in it. Food was excellent. Comfort level was over expectation. Staffs were courteous and helpful.All rooms have an exclusive balcony with valley view. The resort has a small swimming pool and it is wedding destination. 5 stars to Kasauli resort.
by abhaya125 on
We were pleasantly surprised to get wonderfully furnished and comfortably air conditioned rooms. It was cold outside( 4 degrees C) , but the hotel was nice and warm.
They had organized a lovely bonfire, barbecue and dance floor too. The bar had everything one could ask for - from Single malt to liqueurs and it was manned by pretty bar girls too!
by aanishdixit on
I was with my toastmasters colleague at the resort. I must say I have found the resort to be extremely hospitable. Service staff were always at service and prompt. Room service and food quality was awesome. I must also acknowledge exceptional support provided to me by DGM Marketing Puran ji during my stay. Highly recommended. When I come next time, I will definitely would love to stay in this place again. Thanks a lot team placiidilly
The only place I hate to the core, in my 15+ years of traveling.
by RadoPOD on
My wife and I checked into the property in early May 2019. It was a last minute plan and I really needed a break from several hectic months at work. We took off at a 2 hour notice. My initial plan was to book another property that I liked a lot more from the photos available online (I wish I had gone through with it). My wife however preferred to stay at Kasauli Resort and a few calls later we had a room booked with me (at a premium understandably due to the last minute plan).
So we drove all the way from Delhi to Kasauli. The drive was great and the approach to the hotel wasn't bad either. My first impressions were that the place did look a little dated (as expected from the photos I saw online). Nothing major though and I was more than okay spending the next two days and nights there.
And that's pretty much where the normalcy of the trip ended. After almost 8 hours of driving, we decided to snack and ordered their assorted fritter platter along with tea. A couple of hours later we ordered a paneer gravy, with bread on the side for dinner. Watched some TV and went to sleep, hoping to get up early and explore the town.
Wake up early I sure did! I had an acute case of food poisoning the night and threw up several times (the only place I ate at on the way was Haldiram's and I have never ever suffered anything like this from their food). I should have probably immediately summoned their front desk officer and manager on the quality of food, but I decided to let it be and just wither the storm.
The next morning I ordered a fruit basket/bowl to be delivered to my room. I decided to completely skip the included breakfast, to give my guts some rest from the terrible food they cooked. I pushed my wife however to go get something to eat, as she'd been up pretty much the whole night looking after me.
I also decided to not have any food at the hotel and instead eat elsewhere, preferably something simple that I knew for sure wouldn't make me sick. We went down to the mall road for lunch after I started feeling a little better and on my way back decided to speak with the front desk.
To my absolute horror, a feedback session turned into a blame fest, with the staff blaming me for not reporting this on time. They could not stomach the criticism against their supposed 'five star chef' (the chef who too got on the phone to fight with me, couldn't possibly put two sentences together even if his life depended on it)!
I insisted that it is only fair that they knock off the cost of the meal from the bill that made me sick in the first place.
They however didn't know nothing about hospitality and refused to do so. I was infuriated and ended up calling contacts at their head office after the manager threatened to act against us at the hotel.
A guy who picked the call out of their Chandigarh office, was superbly kind at the start and listened to me patiently. A couple of calls later however, he too decided to go quiet and ignored my calls. I was indirectly told next morning that the property GM managed to get him to go shut.
I don't remember the last time I felt scared for my life at a hotel, but this hotel sure did a good job at making me feel just that. The fact that I had my wife with me, made it all the more serious. We contemplated leaving Kasauli at around 10:30 PM for our safety, but eventually decided against it as I did not think it was a wise idea to drive back in the night.
We even went out at 11 PM to have some dinner and a restaurant at some other hotel was kind enough to accommodate our last minute request, despite being closed (three cheers to you guys)!
We got barely a few hours of shut eye that night, and decided to leave early morning, well before our scheduled check out time. Checkout was a mess as expected and I told them categorically that I will not pay for food that got me sick. Told them to their face that if they want me to pay that, I will put it on my American Express and dispute it minutes later.
The entire operation of the front desk was being coordinated by their property general manager who did not show up his face even once through the 36 hours ordeal, to say sorry for his hotel's horrible service (Piccadilly has a lot of explaining to do how someone so rude can be called a GM of a property). He decided to instead refuse the food waiver. I had had enough by then and refused to leave till this was taken care of, while new guests continued to check in.
Eventually they relented and waived off part of the food expense. I promised them and myself that I will leave them a review, detailing how staying at this hotel can be seriously injurious to one's health. Sorry for being late by several months but here I am fulfilling that promise and warning others from risking their lives and peace by staying here.
Wonderful view, good food, great service !
by Sandeep_Raturi on
We had booked the entire hotel for our group. All rooms and suites have a nice view of the mountains and one can see the sunrise right from the bed. One can enjoy the view for hours from the balcony also. Swimming pool adds to the ambience and a bonfire besides the pool was the highlight for many of us. I am a vegan so can only say nice things about what I ate but overall every group member enjoyed the food. The cottages are nice but are a little away from the main resort so not suitable for the old and unfit. Better to stay in the main resort. Had no issues with hot water or warm AC. Check-in was prompt and overall service was good. Twin rooms not there. Almost all double rooms so those fussy about separate beds may have issues.
Not 5 star luxury but in a place like Kasauli, got more than what I had expected.
Had a great time at the hotel. Next time, will visit with the family.