We booked Prakriti Kasauli hotel via Agoda on Aug 7 for Aug 15 and 16 via booking reference number # 75044897 for Rs 2500 per night/room with breakfast. Booking was confirmed and we received hotel voucher as well. On 14th Aug I called Prakriti Kasauli on the number listed on their website the person told me that they didn't received any confirmation, I told that I will check with Agoda. At the same time I forwarded hotel voucher requesting their confirmation but they choose NOT to respond to my email. On further checking with Agoda they told me they are not responding to their email as well as stopped picking their phone and they gave us option to relocate to another hotel of our choice or take refund. Finally they gave us good alternate hotel at the last moment bearing the difference cost. I can't comment of facilities at hotel but really doubt at their customer service level when they choose to ignore customer email or booking website then it is highly recommend to avoid this hotel to avoid last moment hassle like we face and rather choose established hotel with good review.