The Mud House Resort

-Have been to Kasauli many times, but this was nothing less than a nightmare --No Power backup --Rooms and Restraunt dirty --Taste less food --No proper water supply in rooms due to unavailability of power backup. --Delayed service at restaurant always ..... --No proper cuttlery had breakfast in disposable (pattal)

We had booked this place ahead as we had to reach Kasauli at night. On arrival, the rooms allotted were not upto the mark. For example, the curtains were a little flimsy, our TV wasn't working, damp smell coming out of the room etc. We really felt cheated for the money we paid. But then, our experienced changed. All thanks to the staff and their efforts. A little effort from their side made it a memorable trip for us. Hospitality is something that has to be ingrained in a host and which we thought it was in them from the very beginning. They made a conscious effort to make our stay comfortable and pleasurable helping us with the smallest of things. The best part of the trip was that my friend had his birthday. They arranged the entire occasion so well... That it blew our mind away. You guys were great!!! We shall come back to you again next time.

Beware This place will give you disgusting experience Pros The ambience of place is fine Cons No hot water in taps Non responsive manager(evening duty) No room service they dont even take any calls for help Food is served chilled Even the tv doesnot work

I had hilarious time there. The service is so poor that if I cooked by my self its first early.Room was not cleaned looked like blankets are used before. They does not give complimentary water and toiletries. Senior staff dont know any thing they said MD told is to and say we dont get the salary from last 2 month so this what we all service we offer

The resorts location is the only plus point. The service is average, food is average and the rooms average. The suite has two double beds, one with spring mattress and 1 with cotton. One washroom with no hot water. Waiters who barge in without knocking and insects everywhere. The only good point is Vicky at FO.