Amazing place.. Had a pleasant stay.. excellent service..staff was helpful (Thank You) .. clean rooms and good food.. .. Had a good experience.. .. great ambience all over.. Nice place to stay..
I'm no stranger to hotels, and as a part of my review, I'll touch upon the basic requirements for any hotel in any class:
1. Ambience: 3.5/5. The room is fairly large and comfortable, but it's the lighting that can use a little refreshing touches. Like a warm light just before sleeping and a bright light in the evenings, which can be done with existing lighting. While talking about lighting, I'd like to mention that there was only one power plug point working at times even when the whole property had power. The electrician came 3 times, and the first time he left a very cumbersome old multi switch box (again only one point was working). The second time he changed the socket location, and the third time he ACTUALLY solved the main issue which turned out to be poor wall socket contacts. He could have been tutored to solve this issue in the first place thereby saving us the trouble of calling the reception desk for him multiple times. Plus, we had informed them 4 hours in advance that we would be arriving at 1330 hours; a basic check to ensure that the room was ready the moment we arrived (toiletries in place, sockets checked, heater working, TV on with a button click) would have done wonders.
2. Sanitation: 4/5. Washrooms were clean, which is a minimum requirement for me and I was happy with it. On the first afternoon, the room cleaning was not done even after we had informed the reception before going out in the morning. This led to an hour's delay as we sat around waiting for the cleaning staff to turn up. When the room was tidied up, the job was done well so happy with that.
3. Food: 4.5/5. Food quality and quantity were good. One thing I'd like to improve is that the Sambhar during breakfast is kept in a huge covered vessel and quickly got cold and thick in the winter morning. If they can use a burner (there's a provision) to keep it hot, they can reduce food wastage as well.
4. Service: 3/5. You have a vast property in a good location, but if you can't maintain them with good service, you won't attract many visitors. The checkin was smooth, but as already pointed out, could have been better by sending a crew to ready a room (I'd imagine would take 10-15 minutes to do it). Ensuring that the rooms are clean before guests return (who is going out, who is coming back when, making a schedule for the cleaning staff) are small things that can turn customer satisfaction into delight. We ordered some food items one afternoon, and we were told it would take 20 minutes. The food came after 50 minutes. Telling us that the food would take about 45 minutes in the first place and explaining that the kitchen usually doesn't cook much in the afternoon would have helped more than a repeated "It's coming sir, 2 minutes" excuse.
There are other factors that the hotel can't change, for example, the road leading to the hotel is a one way and sometimes there's no power in the mornings. We really didn't face much issues due to these, but it's how the hotel handles these factors that would be a key factor in deciding if I'd stay here again. Overall I'm satisfied, but could have been much better, if they got the basics right.
This is one of the best property i had ever visited, and very well suited for Family travelers. starting from Check in to service , the managers and service boys facilitated us very well, without any issues . Below are few points to be noted for this property :
1). This resort is around 7 kms away from main city, situated in a very peaceful place surrounded by hills and orchard . It's has a lot of open space with children park area,
and it has a stream of river flowing across this resort. you can even walk around the resort and feel the cool and calmness of nature. They organise Bon fire with music on demand or complimentary.
2). 5 star for their service and their Food. The head chef is the owner of this property
and he makes sure that guest gets their desired choice and taste of food. Their food is very delicious and tasty.
3). Go for the river-stream side rooms. Rooms are very spacious , neat and clean and Bed is comfortable.
Believe me, if you want a peaceful and memorable stay in kodaikenal, then visit this resort once.
ya..they can reduce the prices for Bon fire-on demand. i found the price a bit at higher side. Rest i was well satisfied with their service and resort.
We were group of four and visited Kodaikanal for the friends wedding reception, the manager of the hotel had given us all the facilities and made sure that we are having our stay comfortably. There were many recreational facilities and which we loved the most to do. I would say in short Holiday home resort is the home away home. i would like to thank all the staffs, who had really taken a good care of us and extend all the courtesy to make our stay extraordinarily fabulous.
Location was awesome, service was average. they made us wait for more than an hour after we arrived to get us our room. Morning and evening are amazing in this location, you will love the way clouds come and go across the whole region.
This place, though has a al'a carte menu, they refuse to serve it, only option available will be the buffet which is not very good.