Hi Team, I was very unimpressed by your service. Firstly I was neither sent a mail nor an sms on my booking confirmation. I used many travel sites but found travelguru so annoying that after giving a call to customer care also I was not sent an email. I was kept waited by the Hotel Reception Staff for 1 hour for e-mail confirmation which was never sent even calling the TG customer care. Finally the hotel authorities got the confirmation from their Head Office. Secondly, I thought that TG had given me the best discount compared to others. Once the booking was done I was suprised to see that the same booking costed me Rs 500/- less on other travel sites. If this is the case why should I ever visit Travel Guru. Please not that I m not offending but the fact is I was disturbed by the service. Regarding the hotel, I was impressed by the property. Had a very good time. The staff approach and attitude are not good. I was kept waited for 1 hour at the reception for not having a confirmation hard copy.