We had a block of 12 rooms for a family event, and the hotel was very efficient in checking in guests for all 12 rooms at the same time. Front Office staff and duty manager ensured no one had truble with rooms or any additional requests that some of our guests had.
Breakfast buffet was pretty good with made to order eggs, dosas brought to the table on request.
Excellent location in the heart of the city and we could walk to local attractions and also hail uber from the hotel with no trouble.
One piece of feedback for the hotel management is to replace worn out towels provided in the bathroom - some of them, while washed clean, look aged and really spotty, and worn out.
Good reception even at night. Very Customer Centric. They know how to create delight in customer's mind .Good Room and Food Quality. Upgrading Room based on Customer expectation they did. Welcoming nature of staffs
The best part about the hotel is its location. One can say it is located very much centrally to all important places. Park street is 10min. walking distance from hotel where you can get all type of restaurants as per your preference. Staffs are well mannered,helpful,polite and courteous. Room size is decent and service is prompt. Breakfast spread is decent but not that great.
1. Hotel is situated on the road. No parking space.
2. Many people specially cab drivers unable to locate hotel quickly. Probably the lack of signage.
For short trips the hotel is good with all basic amenities. Although find a bit expensive as per hotel standard.
I was pretty disappointed as may be because my expectation was high after going through all the review on Trip Advisor for this hotel. This is the first time. I booked this hotel as a stopover of one Day in Kolkata. Not very Happy with the Accomodation.
Staff -- Their Asset, you will always see them with a smile on their face starting from reception, to security , restaurant and even room service.
Location : Great on the main road easy access to market places and transport
Breakfast : Was ok not bad
Rooms : Too small a room for a couple forget kids
Bathroom : Somehow one can just fit in -- Too small not even enough space to move around
Entrance : Too small , looks almost similar to any lane in kolkata leading to a small house
Toiletries : Not at all usable ( After paying so much)
I would prefer for a better Hotel nearby at the same rate or slightly more than this. Other than this, the bed was ok interms of comfortability. I ordered for Room Service food ( Noodles and Chicken manchurian) which was half cooked and had to be left.
Once again i mention about the staff for their hospitality
Without the physical, psychological and caring support of Rajkumar Ghosh (Duty Manager), Suparna (Bell Desk boy) and other night support staff of Hotel Nikharika on the night of 29th Jan 2017; I really don't know how I would've managed the situation that I had to suddenly face that night. Everything went as per plan in our exciting trip to Kolkata that began on 25th Jan...we took the early night flight from Bombay to Kolkata. The trip panned out very well and we were enjoying ourselves...Mom also completely rested on one of the days in-between in the comfort of the hotel, when she was too tired...net, net, it was being a fun trip. And then, Mom suddenly talked of a heartburn kind of a feeling at 9 pm on 29th which was followed by 7-8 bouts of vomiting and 7-8 episodes of loose motions....as the night progressed. From being absolutely fine till 9 pm to becoming totally dehydrated with the incessant vomiting and loose motion episodes; Mom's health was moving into somewhat an emergency and I was losing control of the situation; not knowing how to hold myself together despite my pharmacy background and understanding of health and medicines. In such a situation, Rajkumar, Suparna and others literally stood besides me; supporting and comforting me with their support..... in buying 8 different types of medicines (Suparna without a grimace on his face kept doing the back and forthing to the nearby 24 hours Belle Vue pharmacy, at least 4 times, at that unearthly late hour, buying and bringing medicines...);.....Rajkumar kept discussing with me on how to logically decide about whether or not to take the flight early next morning at 7 am (which meant leaving the hotel at 5 or 5.30 am);....and before that, Rajkumar kept reaching out to several doctors on a Sunday night to call upon Mom and review her health condition....as I was keen to get her BP checked primarily. Rajkumar kept trying and convincing 1 doctor after another and finally 1 doctor agreed (after Rajkumar arranged to send the hotel's car).Thankfully, Mom's BP was normal but she had become very weak within a span of 4 hours and it wasn't clear whether we should be cancelling our morning flight or decide otherwise. Doctor's decision was to give her an IV drip at Belle Vue before proceeding to the airport but Mom wasn't comfortable...she was like ..."can't I get it here or can't other medicines be prescribed instead? Rajkumar, with all his equanimity, which was important to maintain when I was reacting more emotionally; suggested that I shouldn't pressurize (force down on) Mom for anything and we should go with her comfort level..... I found his advice extremely sensible and decided to follow that...as there was calm and sincerity in his voice. The doctor then prescribed 4 different medicines, asked to observe for an hour and then decide on the travel. Fortunately, by 3.40 am, Mom woke up (she would continuously going back to sleep after visiting the loo either for vomiting or loose motions and wasn't really being aware of what was happening to her); and said that she would want to take the flight and go back home....those words reassured me and I dumped the balance packing (which was quite a bit) into the 2 strolleys....Rajkumar arranged for a wheelchair to bring down Mom from the room to the lobby and also co-ordinated with the Ola guy to arrange for a wheelchair at the airport. He called up thereafter at 10.30 am to check whether we had reached Bombay and how Mom was doing. I could sense his feeling of concern all through, though he kept saying that he and his staff were only doing their duty. I'm crying while I'm typing this review out (as that night is again flashing back in my thoughts/ eyes)......i can't thank Rajkumar, Suparna and the other hotel staff enough...will be grateful to them for the rest of my life for being such wonderful human beings and being there for Mom and I. Thank you, Rajkumar, Suparna and others for keeping the goodness in this world intact, in today's times when only violence and hatred seem to be order of the day....and most people give a damn for others. Thank you....thank you...thank you...from the bottom of my heart. God bless you and your families and may you all have a great life ahead. You have my number...just let me know if I could be of any help....anytime in your lives.