Access: Well accessible and very near to the Kolkata airport on the main VIP road. The front desk: The receptionist was helpful. We did not have the print out of the reservation. But he did not mind and arranged one. We reached about at about 10 AM although the booking was from 12 Noon.But the room was ready. The room: The room was terrible. Of the three CFL bulbs, only one was working. In spite of requesting the front desk several times the CFLs were not replaced. So, we had to spend the day in semi-darkness.There were no covers for the blankets.The water in the bathroom was turbid and yellowish and they could not supply hot water in spite of repeated requests. Food: Average, prices exorbitant. One bottle of water, with MRP of Rs 15 was charged Rs 34 while dining at their restaurant.No explanation.