This hotel is a little tired but generally clean and the location is undeniably excellent. Literally a 60 second walk to new market , 2 minutes to chowringhee, 2 minutes to Sudder street and a 10 minute stroll to park street. Staff were friendly enough but breakfast was not up to par. A little overpriced for what you get but the hotel is all about the location.
Located right in the heart of New Market, Sapphire Suites is a haven for shopaholics. You could literally shop downstairs, leave bags in the room, and then go out for more shopping!
Other than that, the rooms were good, the Wifi okay, and the bathroom clean. The breakfast buffet, however, was weak. That's made up for by the staff, who were highly courteous, polite, and extremely helpful.
Will come back again!
The most rude welcome ever got by the reception guy, to the extend that we considered cancelling our reservation. But we could not do that as thier policy will give us zero refund. No option left. Just stay. So we did. The rooms where ok, but not worth for the price they offer. Breakfast, very bad, nothing more to say.
And also we found another person in the bed. " The bedbug"... Thought it was some insect but house keeping informed it's bedbug... Lol.
Also don't go by the management pics, the building is pretty old and worn out in the middle of the market Street.
Sapphire Suites offers impeccable service and all the essential amenities to invigorate travellers. Guests of the hotel can enjoy on-site features like in-room dining service, coffee shop, elevator, Gym with steam bath, wi-fi in rooms and public areas. The hotel is listed as one of the best hotels for their excellent service and special offers. Yet again, located at an appropriate location which connects the guests with the nearest of town facilities. Offers comfortable rooms and delicious cuisine and impressive staffs within the hotel. This hotel will make your stay a cherished one providing right blend of service, luxury and efficiency.
Sadly this wasn't for us. We made the mistake of reading reviews from more local guests instead of reading those from overseas travellers.
It took us 40 minutes to find the entrance at 4am, through a sea of sleeping bodies and the biggest rats we have ever seen. This is one of the drawbacks from such a central location. It really is a very 'understated' entrance!
The room was decent size including the bathroom and there was a good supply of hot water. The surfaces were very clean but the bedding was heavily stained and on 2 days was damp. The towels were more like large rags, certainly I have never experienced anything like it.
I ate breakfast on just one day, I tried the toast but the butter was rancid from being left out in the heat and I couldn't try anything else during our visit. My husband however enjoyed the freshly made omelettes. We didn't eat anything else at the hotel.
The day staff were good, the staff member managing breakfast was very friendly. The cleaner reminded us of his role in order that we left his tip. When we booked out during the night we struggled to find any staff to deal with this until eventually someone popped up from the floor behind reception where they were asleep, they were very disoriented and not very helpful because they were half asleep.
Our room was noisy but this is not the hotels fault, it is in the middle of the market so there was noise all through the night.
If the bedding had been clean and there were proper towels we might have overlooked some of our other issues but this really was unacceptable to us so our review is not great.