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Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age of Children

Kolkata

Mon, 23 Jan – Tue, 24 Jan (1 Night)  |  1 Room  |  1 Guest

Swissotel Kolkata

City Centre 2 New Town, Action Area, D. Plot No. 11/5, New Town, Rajarhat, City Centre 2, Kolkata , 700157  |  Show on map

Highlights

Amenities

CHOOSE ROOM

Mon, 23 Jan - Tue, 24 Jan | 1 Room
Change Dates  
  • 1 Night
  • 1 Person in 1 Room
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age(s) of Children
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age of Children

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REVIEWS

  • TRAVELGURU REVIEWS
  • VIEW HOTEL REVIEWS
  • VIEW ROOM REVIEWS
  • Overall Rating

    • 4.3 Very Good  

      (based on 6 reviews)


      100% of our customers
      recommend this hotel

  • AVERAGE GUEST RATING

    • Room Quality 4.3
    • Service Quality 4.2
    • Dining Quality 4.2
    • Cleanliness 4.3

ARUN from Kolkata, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

IT WAS A GREAT FEELING TO STAY IN SWISSOHTEL, VERY GOOD ATMOSPHERE, VERY NEAT & CLEAN FOOD WAS LOVELY. IT WAS EASY TO BOOK THE HOTEL THROUGH TRAVELGURE ONLINE WITH THE LOWEST PRICE THEN OTHERS LIKE BOOKING.COM/ MAKEMYTRIP & YATRA.COM. I WILL ADVICE TO ALL OF MY FRIEND TO GO WITH TRAVELGURU & STAY AT SWISSOTEL.

swapnadeep from Kolkata, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

It is a nice hotel in proximity of the airport and the city centre and salt lake area as well. I was there for a night while I visited Kolkata for just 2 nights for work (since I stay in UK)... It’s a nice ambience, well maintained, and moreover a new properly and affordable. Would like to visit again!

Jagadish from Kolkata, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

Neat and Clean rooms and good ambience. Have been looking for such a hotel in Kolkatta. Good find. Proximity to the Airport is a huge advantage in terms of time management. Efficient front office and courteous staff. Overall, happy feeling and would stay again in the hotel

RAJESH from Kolkata, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 3/5 Dining Quality: 3/5 Cleanliness: 4/5

I liked the rooms. Hotel service was Ok. I did not eat in the hotel so have no idea about the same but would surely recommend people to go here.

Himanshu from Kolkata, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

This is a good hotel and I liked the service provided. My overall stay was good and would surely recommend this to everyone.

  • Overall Rating

    • 4.5
    • Swissotel Kolkata

      (based on 1268 reviews)

  • TRAVELLER RATING

    • Terrible 26
    • Poor 21
    • Average 71
    • Very Good 367
    • Excellent 783
  • RATING SUMMARY

    • Location
      4.5
    • Sleep Quality
      4.5
    • Rooms
      4.5
    • Service
      4.5
    • Value
      4.0
    • Cleanliness
      4.5

Neat, welcoming hotel Neat, welcoming hotel

by tikiskis on January 14, 2017

Our family of three - including a 6-year-old - stayed in a suite with a hot tub. It was definitely the right call! My son splashed around in the hot tub much of the time which was a welcome since the pool water is chilly this time of year. Beautiful pool though! Top notch situated on the corner of the 6th floor overlooking the city. Room was new & tidy despite signs of wear on the Pergo flooring. Good storage space to unpack and feel at home. Food was very good with lots of selections. Dinner was good but rather pricey so I recommend any nearby restaurant - especially Zodiak II! - for a good meal at a fraction of the price. The gym was just okay. Not many choices for cardio though the dumbells allowed for any number of exercises on a bench. One treadmill was entirely frustrating for interval training as it required a button press which is difficult mid stride. The highlight of the hotel is the staff. Unbelievably warm people whether at the concierge or while dining. Not a single flaw in the staff whom we will actually miss when we check out. Very warm to our child as well which really made the stay a success. Family-friendly, business-friendly (very close to New Town offices and meeting space), and though it's somewhat far from downtown Kolkata, it's a fair cab ride to any number of major attractions.

Superb in every aspect Superb in every aspect

by Roshan V on January 11, 2017

Positives:- location from airport, 5-7mnts without traffic & 10-15 with regular traffic. Check in was smooth. Staff courteous. Ambient amenities in room/hotel. Mr.Abhishek of night shift was very helpful as i checked in at 1am. Hotel is clean room is well maintained. Bathroom of classic room is average but clean. Junior suit with jacuzzi is just awesome. Negatives(may be none):- My room was knocked for several times for various services which i even not asked for(Dont consider it as negative as i didnt taged it as DND on my door may be) Improvements:-Communication gap. The morning staff didnt knew anything about my requests/services which i asked earlier night to the night staff but they managed it quick enough but still some time wasted. All in all it was a very nice stay and i really enjoyed being there. The hotel's rooms/amenities/ services/ staff promptness is really up to mark and with the likes of TAJ/ JW Marriott. Kudos keep it up.

Had a disappointing experience Had a disappointing experience

by Kirti L on January 3, 2017

I am just taking this opportunity to sharing my feedback on the disappointments i faced during my stay in your esteem property from 31st Dec to 2nd January . I chose your property because Swissotel had always been my favourite property in town and wanted to celebrate and spend the new year weekend with my wife here only in my favourite Jacuzzi room. Firstly, i took the package which stated Room rate included Breakfast, Lunch and Dinner . While checking in I was told that i am only entitled for only Dinner on 31st Night and Lunch on 1st Morning. I told that i have booked under this offer for 2 nights and showed them the voucher where in the booking was for 2 days and 2 nights and room rate description shows weekend package rate including dinner , lunch and breakfast . Since I had other plans for 31st and took the package of SPLASH at Swisotell , on my request the dinner was transferred to 1st Night and i was provided complimentary dinner and lunch on Sunday. I told the receiption guy Chirag and Neha that i need clarification on this from the reservation team which i never got from them during my stay. I am just raising this point to bring to your notice that how do i assume when i book for 2 days and 2 nights that the rate includes dinner and lunch for one time only and breakfast on both days. My booking voucher is attached for your reference wherein nothing in this sort was spelt out and its a clear contradiction of booking voucher. I am attaching the booking voucher highlighting the relevant points. Also the second thing which disappointed me a lot was the Jacuzzi pool in my room wherein the heat pump was not working for the whole 2 days and i cannot use it because the water was so cold. I am a regular at Swissotell and mostly choose room with Jacuzzi because i like to spend my time there and my reviews in trip advisor are testimony to that. I was surprise to see that the Jacuzzi operating panel was redone recently within a year, with inclusion of music player in it however which never worked . Also the pool could not be heated. On 31st after noon i was in my trunks for 3 hours as the heat pump was not working and maintainence team keep on confirming me that it will be done in half an hour . On next day i again intimated them at 2.30 in the afternoon that i want to use the Jacuzzi and needed their help to get the water heated as the heating function was not working . Again i waited for 3 and half hrs spending time making calls again and again to the maintainence team and at 6 30 after wasting my entire afternoon it finally got little warm. This was utter disappointment I had recommended this rooms to people and this is what i got . I deliberately chose swissotel giving it preference over all other properties in town and my trip just left a sour taste in my month. I just want to bring this points so that it does not happens to other guests . Needless to say i have lot of options in town and i am surely not going to come back again to your property which was once my favourite. Thanks for giving me such wonderful moments this new year. (Sarcasm Intended)

Great Great

by Endure1 on December 31, 2016

The location of this hotel is perfect. Takes only 15 minutes from Airport and nearby attractions like city centre and eco park makes the hotel great. The hotel is well equipped and clean. The staff's are well behaved. Thumps up to the management. The in-house banquet is good for parties. The food served was great. A must stay when you are in kolkata.

Best hotel in kolkata Best hotel in kolkata

by Manish s on December 29, 2016

The swissotel kolkata is nice hotel in kolkata. Near to the airport. Having spacious rooms. I stayed here for 3 nights.a warm welcome was there, all the staff are very much helpful always ready to serve us. On my birthday Ms.baby send us a cake, chocolates, booke and lots more, they made my birthday memorable. The food quality is awesome mr.issac in room dining very much cooperative to serve food and all. Overall it is worth to stay in swissotel. Its a nice and comfortable stay. Thanks you so much to all the staff.

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Demo Trip In summers definately go for room with Jacuzzi , for winters not advisable as it is of no use as evident from my above review

by Kirti L on January 2, 2017

Demo Trip rooms near the lift are more preferable first 5 or last 5 in each floor

by DIBYAJYOTI79 on December 21, 2016

Demo Trip Try getting odd number rooms that are numbered over 15 and a floor 6 or above for a beautiful view

by Worldtours1 on December 19, 2016

Demo Trip Floors 9 and above are best.

by SuzieSundariV108 on November 28, 2016

Demo Trip Opt for top floor

by captain063mumbai on November 20, 2016

HOTEL AMENITIES

  • Services

  • LCD / Projector
  • Travel counter
  • Business center
  • Front desk
  • Lounge
  • Wedding services
  • Parking
  • Laundry facilities
  • WIFI
  • Room service
  • Safety & Security

  • 24-Hour Security
  • Outdoors

  • Kids Pool
  • Swimming pool
  • Outdoor Pool (all year)
  • Activities

  • Night club
  • Gym
  • Food & Beverages

  • Coffee shop or cafe
  • General

  • Newspaper
  • Conference Room
  • Jacuzzi
  • Media & Entertainment

  • Internet Access
  • Dining

  • Restaurant

HOTEL POLICIES

  • Cancellation/ prepayment

    Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.

  • The primary guest must be at least 18 years of age to check into this hotel.
  • As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
  • Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.
  • In case suitable proof of identification is not presented at check in, the accommodation can be declined to guests posing as a couple. Travelguru.com will not be responsible for any check in declined by the hotel due to the aforesaid reason. ( and shall not be able to process any refund )
  • All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.
  • In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.
  • Travelguru.com will not be responsible for any service issues at the hotel
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