Reached after a non-stop 13hr drive from Bengaluru !! The transformer was burnt and there was no power. But, the staff, esp - Mr Sanjay and Mr Anil - made us comfortable. They first gave us an option of moving to their Alleppey property, but, we refused as we had already driven 700kms. So, we decided to stay in the resort as the only guests in the entire property. Surprisingly they operated the entire DG set only for lighting our room and AC. The property faces backwater has amazing sunset view from the terrace. Though it is about 12kms away from proper Kollam town, its well maintained, serene and ideal for family vacation. Anil kept a track of our food requirements and Sanjay tracked the housekeeping requirements, perfect to the last T, without hesitation of running the entire DG set only for us for 3 days! Probably the HO of Panaromic Holidays/ Magic Holidays needs to be more quick in ensuring that the staff on the ground gets support. The transformer was supposedly not working for almost 15 days.