I booked my stay with Country Spa and Wellness Resort Kovalam for 3 days 2 nights, and my stay has been a painful experience. Today morning (after my 1st night of stay) I woke up to find there was no water in both rooms we had booked. After multiple follow ups the person in reception reluctantly checked to find the motor pump was not switched on. Once the motor was switched on, we were asked to wait for 15 mins, which took almost 3 hours for the us to get the water. When asked, we were told there is blockage in the pipe. I spoke to the manager (Mr. Arun) who arranged for another room, for us to use the bathroom on urgent basis, which was filthy and worse than a public toilet. We asked the reception person to check and address the problem and ensure this does not happen again. And guess what at not even 24 hours have gone, there is no water In our bathroom. Such irresponsible people that they don't even care to switch on the motor pump in time. I had to run behind to get the water in our bathrooms. I've tried reaching Mr Arun a number of times. He neither picks up the phone nor does he care to ring back to check if his guests are facing any problems. Pathetic customer service!!!