Great location, pity about everything else
by SStraveller1 on
I dont generally write reviews but the stay here really made me think twice about not making some comment about this hotel.
My 3 children and I stayed here in December on our way to thekkady. The hotel is in a fantastic location literally minutes from the beach but the cleanliness and service is something that really requires immediate attention.
We were first taken to a room that was not cleaned and I had to ask 3 times before the towels and bedding was changed. I requested an extra bed for one of the kids - asked several times and it never materialised. I finally gave up.
The breakfast restaurant had a fantastic view but was spoilt by the fact it was never cleaned after the evening meals - tables were always dirty and there was food on the floor.
On the last day before we were leaving we had a cab arriving at 9am and we were hoping to get breakfast before we left which should have been open for service at 8am. No sign of anyone at 8 or food, finally food started to materialise at 8:20 /8:30.
Would not recommend this place at all. This could be a great place as its very well located if only the staff were trained to provide a service - take a leaf out of Ramada in kochin - their service was exceptional.
Lovely hotel, smiling staff
by rodbern on
We booked one wee here, then decided to stay for two. Our room was spacious and airy. View to the sea overlooking the pool was very nice, enjoyed sitting on the balcony of an evening to see the sunset. An early morning walk on the beach is easy as its just a few yards away.
Rooms were cleaned well, but a little reminder needed for water bottles, or toilet paper.
We would recommend this hotel and indeed use it again ourselves.
The pool is a good size and you can relax here while listening to the waves from the sea, quite idyllic. however we felt that the guests didnt respect the pool rules, often whole families entered the pool fully clothed, often having just come from the beach. These rules should be explained to guests, This hindered the cleaning process as the water is then full of fibres from the clothes, clogging up the filters. The pool man worked hard to try and counteract this, but it often ended up with green water...no matter how much chlorine he put in.
The area around the pool is in serious need of maintenance and updating, the sun beds are tired, the umbrellas are well past their best, but i understand the hotel is under new management and hopefully these things will be tackled. Certainly any comment we made was taken on board and acted upon where possible.
Overall our experience here was good.
Friendly hotel with amazing Ocean Views
by 930jaynew on
An exquisitely located hotel in lighthouse beach with lovely rooms and views straight out into the ocean. The staff are cheerful and helpful and in particular Akhil, Amrutha and Roshini were always there with a smile and worked hard to make my stay as enjoyable as possible. WiFi is available in reception where there are comfy chairs to catch up with the world. The housekeeping is very thorough and they tried their best to accommodate cleaning the room when I was out and about. The restaurant serves lovely breakfast- for me that was chopped fruit, boiled eggs and 2 types of vegetable or chickpea curry with pancakes or chapati sometimes there was porridge which was lovely. I will define stay there again. Thank you for a lovely stay.
Slice of affordable luxury
by ashnil_13 on
Stayed here for one night and had a very large sea facing room for a reasonable price. Whilst hotel was full of families, its location is brilliant and the rooms are incredible. I had a separate lounge and balcony area, as well as another room for the bedroom. Absolutely beautiful old oak furniture as well. Location is right on the beach front. Breakfast is okay. Would recommend for solo travellers for a nice hotel at affordable price.
by Babu4925 on
Neelakanta in Goa. It is cool and very peaceful to visit this place again and again.i will definitely suggest to my friends and colleagues.I very much happy and satisfied with the services provided by management.