Manager was very rude.
Tue, 17 Dec – Wed, 18 Dec (1 Night) | 1 Room | 1 Guest
Manager was very rude.
Mr. Milesh was very good and friendly. He covered as much as points as per itinerary. One request, henceforth please do not suggest Non A.C. Car for Kerala. It is really tiresome experience when moving from costal towns like Cochin or Trivandrum. Autumn Tree Hotel at Munnar is not good value for money hotel. They are lacking with some basic hospitality expectations like Laundry service, good Restaurant service, providing shampoo pouches etc. But, overall managers were cooperative and providing some services themselves!!
While the services were generally okay from the Hotel, the restaurant staff behavior was pathetic and absolutely hostile to the hotel residents.
We stayed here for a night, and felt our choice could have been better. We did not feel welcome upon arrival. We had booked a standard sea view room . We were told that our reservation was only for partial sea view room which indeed overlooked the auto-rickshaw stand. The guy at front desk was rude, and asked us to talk to travelguru without really wanting to talk to us. Room type should have been rightly specified in travelguru or this hotel must have a working website. We didn't want to argue further. Room was spacious and clean. There is a TV, AC but no fridge. No lift. The corridors in our floor were never lit. It was dark always. Hotel is located right on the beach, just a few meters away from the waves. Only a few minutes by auto to the bus stand where the AC buses to Trivandrum start from. Plenty of restaurants nearby along the promenade overlooking the sea. Breakfast was simple and average. Will not stay here again. Found a few other beachfront hotels along lighthouse beach. Wouldn't have been a bad idea to explore those as well.
Service was quick and fast. Staff was well trained and polite. Room alloted was very spacious and well maintained. Property was neat and clean. Dining option was great. My stay was satisfactory.
The over all experience was bearable only on account of the location of the hotel. Bang on the beach. Hotel was a bit crowded though. It became very clear that the hotel had resorted to multiple bookings as they did not want to forego any revenue. I saw many guests, especially foreigners. The service was inefficient on all fronts. The receptionists were rude to almost everyone and obsequious to some. The other thing that I did not like was the sublime, systematic and subtle manner in which the foreign guests staying in the hotel were being fleeced. The racket began at the front desk and ended only at the time of departure of the guest. I spent four days in the hotel and watched the going-ons bemusedly and it left a bitter taste in my mouth.
VERY POOR RESPONSE NO SERVICE VERY HARSH IN RESPONDING. NO PROPER CLEANING OF TOILET. VERY POOR ROOM SERVICE WE HAVE TO REMIND 3 OR 4 TIMES.TOTALLY BAD.
The location is beautiful, but almost too noisy with the waves hitting all the time, the TV had to be on really high in order to hear it! I never thought I'd complain about the sound of the ocean...Anyway, overall it was ok, but the owner has an attitude!!
Attitude of staffs in the hotel is not good and rest is ok.
The staff was really co-operative. They serve their best. The location was very good. The food was delicious but overcharged. The room was well maintained with decent furniture and relaxing bed. It was truly a lifetime experience.
A pathetic hotel. Exceptionally rude receptionist. No concept of housekeeping or cleaning. There is fungus in the room on the switchboards, difficult to even touch the switches. Corridors and room are extremely shabby. Very small room with hardly any space to walk. No mirrors in bathroom. There is a mirror in the dressing space but no lights in that area. Reception refused to fix a bulb in the dressing area though there was a point there. No concept of changing towels and linen in this hotel. Only on...e to walk. No mirrors in bathroom. There is a mirror in the dressing space but no lights in that area. Reception refused to fix a bulb in the dressing area though there was a point there. No concept of changing towels and linen in this hotel. Only on...
Stay was nice but the room service was pretty slow and the renovation work was going on in the hotel.
(based on 123 reviews)
Ultimately very very worst exp to stay there .... please if anyone want to book this pls dont book... room is very small and very smelly .... our last day In kovalam is very very bad ....staff is also not good to behave ...the washrooms also not clean .... they charge 3000 per day but actual cost of room not more than 1000 .... dont go about location ... location is good but food and everything is very very cheap .... we want carton box but they guys charged 200 rs for 1 box ...... even we didnt do breakfast bcz food s also not tasty and not fresh .....
Its nice hotel with good view of beach but rooms are small and cleanness was low had to request to change the bed sheets and A/C makes a lot of noise the breakfast was average for the price we are paying could improve.
I found the room very spacious also the bathroom. My balcony 2 chairs and a table looking on to the sea The staff can't do enough for you, really nice. Location perfect, outside is where the fishermen bring in their nets early morning, walk around the corner and all the shops are there and the beach is busier
The Sea rock resort is located on the sea shore. My experience during the tenure of my stay was quite unpleasant. The rooms were filthy and the bedsheets and pillow covers were stained. The air conditioning did not function as expected and we were forced to change our room. The hotel offers complimentary breakfast however the food was not up to the mark. The bathrooms were stinking. In my opinion, this hotel is the best example of underuse of the magnificent and commanding view of the sea it offers.
Best view out of all hotels in kovalam. It is located exactly on kovalam beach. Room is ok with spacious bathroom. Sea view Room has spacious window for direct sea view from bed. It is very good option in comparison with other hotels in kovalam. AC makes lot of noice. Wooden furniture has lot of termites. Deluxe sea view rooms are on 1st & 2nd floor, superior deluxe sea view room are on 3rd floor; no any other difference. Staff is very polite. Food is good, but bit costly. I definitely recommend to others.