Arriving at the end of 2 weeks in India and looking forward to our 5 star hotel, we were soon disappointed. It was the worst place we stayed out of 8 hotels in the country. The hotel has a lot of construction work going on which we weren't aware of - drilling and hammering through the day. We changed our room on day of arrival as we could hear a bird in the AC pipes which then chucked dirt out the vent - when we told reception they sent someone to "fix the AC" and noone understood the issue. All rooms are cleaned with doors wide open which lets bugs in - I had almost no bites from the trip in India before arriving and here was bitten several times each night by bugs which should never be in the room in the first place. Our second room seemed nice until the third night when a leak started dripping from the ceiling. We showed maintenance who ran off very quickly and never came back to sort it before we went to sleep. Positive points are the pool and the location in walking distance to the beach front amenities. But overall the hotel needs to get the basics right before calling itself 5 star. They do a turn down service which is pointless if you're not going to have a well maintained building in the first place. Even the gym has no AC in a place which is regularly hot. Perhaps when it was new it was a luxury hotel but I think it's since been left to get dated and run down but somehow kept the stars against its name.

Very committed service with proper follow-up. Service provided as per schedule. Thanks for making my vacations memorable.Enjoy hassle free stay. I will surely contact you for my further visit to Kovalam....

It was a nice experience to be here. Well mannered and polite staff who make you feel extra comfortable a serene view of sea just outside the room and tasty food. Rooms are quite spacious with all necessary amenities which makes you feel free from your daily life and help in enjoying a comfortable stay. Definitely rainy season adds spice to the stay. It is quite near to beach which is at walking distance and also the resort has free drop off service to beach. Their transport service is also quite appreciable. I would like to stay again whenever i visit kovalam again and recommend all those who seek detachment from chaos of world and peace during vacation. Swimming in front of rooms and jacuji in room add more flavour to stay. As is the name turtles in form of light, pots and many more thing are seen almost everywhere. Surrender to the beauty of nature when you visit kerala.

Arriving late in the Turtle while escaping from an overpriced hostel in a stormy evening...it was an excellent surprise and everything was of high standard including the food (maybe one improvement should be to have more fresh fruit juices for breakfast), the best was its staff always smiling and helping!Thanks for this nice stay.

Very good service. Staff were friendly and welcoming. Good selection of food for breakfast . We had a sea view room with balcony. Free shuttle service to drop you to the beach. We had a pleasant stay.