Awesome stay with family..
by smcva on
May 14, 2019
The staffs were very kind and helpful and they pay individual attention for your need . We celebrated our daughter birthday . The cake was delicious and was more than our expectation. They gave us a special place to cut the same . The kids enjoyed the stay more than us .
I visited Kerala on 3rd April 2018 when the flight landed at COK International Airport (Cochin). We had to visit Munnar and Kumarakom also but I was eagerly waiting to go to Kovalam as I saw the pictures of this hotel in Google . When I entered this property we were welcomed by the Jyot and tikka, that made me feel so good. we were served our welcome drink and checked in our room. I am very fond of swimming so I directly went to the pool and the water was so clean, proper blue and the food in catamaran is also very delicious. There is a kind of foreign touch in the hotel. There is spa, there is a games room too. it is a very beautiful property. it is a very nice place to walk, the rooms have Arabian Sea view and a huge balcony, there are very beautiful flowers and overall this property is excellent. just one negative that room service was very slow.
The hotel foyer and surrounds are beautiful and the view from our Arabian Sea room was amazing however the room was just ok. We stayed for 2 nights and the room was not cleaned during that time. There was a knock on the door on the afternoon of the first day (after we had been out all day) asking if we wanted the room cleaned. We said no but asked for more tea and got a handful of coffee sachets. We asked for a packed breakfast to take as we needed to leave for our day out very early. They said they would have it to our room at 5.30am. By 6am there was no breakfast so my partner called and they didn't seem to know about it but we collected it from reception on the way out. The buffet dinner which we paid extra for was ok but not great and the breakfast (that we had in the restaurant) was similar. Probably the worst of all the hotels on our trip. Just getting a glass of water seemed too big a task for the staff. I did have a head massage at the spa there and once again it was ok. If I could suggest something it would be to do something to boost the staff morale so they take pride in the service they offer. Perhaps send them to the Panoramic Getaway Hotel at Munnar for training as the service there was excellent in all areas. Best thing about this hotel is the view and public areas.
Overall, happy with my stay at Turtle on the Beach.
I was in the rooms facing the ocean and a small pool. Rooms were very clean and always really helpful with room service.
The hotel is in a decent location, 5 mins walk to the beach, shops and restaurants.
The buffet food in the hotel was great quality, the only downside is the service is slow when ordering drinks. However staff are super friendly and will go out if their way to help you.
Highly recommend this hotel.
We stayed at Turtle on the Beach (Turtle Annex Deluxe room) in Jan-end 2019. The Annex area is on lower height than main resort and is separated by stairs.
Room: Our room (Turtle Annex Deluxe room) was looking out to sea and the view was really great. Each room had an open balcony with table and chairs. Really enjoyed evening tea there. Enjoyed taking walks in garden surrounding the room and just watching the sea. The room was clean and equipped as would be expected of a standard resort.
Restaurant: Excellent food. We had all our meals in the restaurant and tried sea food, chicken, biryani, Subzi's, Kerala style curry's etc. Everything was great. Though the preparation time and service time was long. Expect to spend 1+ hour in restaurant if you have lunch or dinner there. The buffet breakfast was good with varieties of south Indian dishes. Not much was offered in Continental dishes though.
Service: Good service. Staff was helpful and courteous.
Access to beach: Resort provides complimentary drop to the beach. Coming back from beach to resort is a 10 minutes walk on steep slope. It's manageable though. Don't get scared off by other reviews. You will only need auto rickshaw while coming back if you are not used to walking 15 mins.
Amenities: Only explored pool area. Good and clean pool overlooking the sea.
Tip for those looking to book Turtle Annex: Don't worry. Go ahead with deluxe or above room. If you get a sea facing one, great. Even if you get garden facing room, it's worth the price. A 2 minute climb and you can reach main resort/restaurant and pool area.