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AdultsAbove 12 years
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  • Age(s) of Children
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age of Children

Lonavala

Sun, 05 Mar – Mon, 06 Mar (1 Night)  |  1 Room  |  1 Guest

La Exotica(formerly Sweet Heart Hotel)

New Tungarali, Indira Nagar,Near Tata Colony,T.P. Scheme No 1, Plot no 154-155, Lonavala , 410401  |  Show on map

Highlights

Amenities

CHOOSE ROOM

Sun, 05 Mar - Mon, 06 Mar | 1 Room
Change Dates  
  • 1 Night
  • 1 Person in 1 Room
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age(s) of Children
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age of Children

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REVIEWS

  • Overall Rating

    • 2.3 Poor  

      (based on 7 reviews)


      42% of our customers
      recommend this hotel

  • AVERAGE GUEST RATING

    • Room Quality 2.0
    • Service Quality 2.7
    • Dining Quality 2.0
    • Cleanliness 1.9

JAYRAJ from Lonavala, India recommends this hotel Posted:  Room Quality: 1/5 Service Quality: 1/5 Dining Quality: 1/5 Cleanliness: 1/5

DON NOT LOAD...........PULLED OF ON REQUEST.....It was a horrible experience with this hotel. We had stayed in this hotel only for 3 hours. Our room was dirty, it was not cleaned properly. Even the room was stinking very badly. This hotel is not value for money.

Jayakumar from Lonavala, India recommends this hotel Posted:  Room Quality: 2/5 Service Quality: 3/5 Dining Quality: 3/5 Cleanliness: 2/5

Location wise the hotel is pretty well located and parking too is available for a few cars in the place. The lobby was pathetically kept, and looked shabby to say the least, and my fears did come true. It turned out to be the worst hotel I have stayed in my life. Absolutely pathetic rooms in bad conditions. Rooms were dusty, and smelled of cheap phenol while we entered. Bathrooms too were not in any great conditions. Food was quality, taste average, not bad I would say, however, was priced quite exorbitantly. There was also a major gimmick by the hotel staff while I was checking out saying we had only payed for 4 instead of 5 persons. It took another half an hour to sort it out. All together, I do not recommend this place to anyone who visits Lonavla.

ABHIJIT from Lonavala, India recommends this hotel Posted:  Room Quality: 3/5 Service Quality: 4/5 Dining Quality: 2/5 Cleanliness: 3/5

room quality and food should have been better

KAUSHIK from Lonavala, India recommends this hotel Posted:  Room Quality: 1/5 Service Quality: 1/5 Dining Quality: 1/5 Cleanliness: 1/5

VERY BAD EXPERIENCE WITH HOTEL DONT WANT TO SHARE ANYTHING.

Meet from Lonavala, India recommends this hotel Posted:  Room Quality: 2/5 Service Quality: 3/5 Dining Quality: 2/5 Cleanliness: 1/5

Very old interiors and badly maintained room. The bed linen was torn. White towels were 'grey'. Restaurant was equally bad. The staff made food which could just resemble the name of the dish. Veg and non-veg main course items had same base gravy. Bread was not up to standard. Overall very bad experience.

  • Overall Rating

    • 2.5
    • La Exotica(formerly Sweet Heart Hotel)

      (based on 39 reviews)

  • TRAVELLER RATING

    • Terrible 15
    • Poor 6
    • Average 9
    • Very Good 9
    • Excellent 0
  • RATING SUMMARY

    • Location
      2.5
    • Sleep Quality
      2.5
    • Rooms
      2.5
    • Service
      2.5
    • Value
      2.5
    • Cleanliness
      2.0

Haunted Hotel Haunted Hotel

by Mohit G on June 26, 2016

Whr else can u find Ghosts & humans staying along. Remote location, Poor staff & service. Apart from a Nice swimming pool, nothing positive. The Air conditioner had such a horrifying sound. But yes Manager provided a nice Guide for a Loanavala Roam around. You need a good renovation.

Pethetic Hotel & Staff Pethetic Hotel & Staff

by Sachin A on January 4, 2016

I had booked this hotel for 2 nights willing to stay with my family. But when we reached hotel it was not better then some haunted place. Not properly maintained. I have logged the cancellation request the same day but still the hotel owner seems to deny to refund. Did not see such kind of response in a service industry.

Once upon a time in Lonavala Once upon a time in Lonavala

by Subhobrata on January 14, 2015

Hotel La Exotica in Lonavala is located close to the Lonavala market and must have been built with a lot of care and attention once upon a time. For whatever reasons, the property has now fallen upon bad times and is in disrepair. A major reason seemed to be lack of occupancy. It was a November weekend when we came to stay there, and hardly a second guest was visible in the entire hotel. Even their restaurant was closed. The swimming pool, once grand, had also fallen into disrepair; many of the tiles in the pool were broken making it somewhat dangerous. The room was clean, the bed was nice, but then again, the AC made tremendous noises, apparently unhappy at being woken up to duty after many days or maybe months. A bit sad, since it could have been such a grand affair.

Good break Good break

by Jimmyb_1978 on January 10, 2015

We friends went for an overnight stay at this hotel and were very happy with the food and swimming pool. The rooms needs to be kept clean otherwise overall experience was very nice and comfortable. Its a good place to hang out with friends.

Value for Money but not worth a repeat visit Value for Money but not worth a repeat visit

by Prasanth R on August 18, 2014

I booked this hotel since I didn't have many options due to late booking and a long weekend, in spite of the bad reviews. The hotel is very old and is not well maintained especially the exteriors. However, the rooms were reasonably clean except for our bathroom which was filthy and uncleaned. Immediately after checking in, we had to inform the hotel staff to get the bathroom cleaned. Location of the hotel is decent away from the crowd/traffic. One thing good about the hotel is the food, which was included in our package. The hotel owners could do well to spend some money in improving the exterior look so that it at least looks presentable to the traveller. Overall, considering the money I paid, I won't say that its terrible, especially considering the service and food. However, I would think twice before going there again considering that there are lot of better maintained resorts in Lonavala available at reasonable prices if you book well in advance.

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Demo Trip Stay away from this hotel. Nearby, Kumar Resort is a better option.

by Subhobrata on January 13, 2015

Demo Trip If you are reading this you haven't got a booking. The view from the Maharaja Suite - # 203 is ok. Did not see a fitness centre or a spa. Please ignore the ratings.

by krishna_i on August 20, 2012

Demo Trip Rooms in the new wing - Executive rooms as they call it.

by rijin_mech on November 14, 2011

Demo Trip my advice is do not take food package along with room rent...Food will not be delivered in your room (even if u r ready to pay extra cost)

by thangudingu on September 3, 2011

Demo Trip Ask for rooms in the new wing.

by MumbaiFranky on August 11, 2011

HOTEL AMENITIES

  • Services

  • Room service
  • WIFI
  • Laundry facilities
  • Parking
  • 24-Hour Front Desk
  • LCD / Projector
  • Business center
  • Wedding services
  • Outdoors

  • Outdoor Pool (all year)
  • Kids Pool
  • Transportation Service
  • Swimming pool
  • Dining

  • Restaurant
  • General

  • Conference Room
  • Newspaper
  • Media & Entertainment

  • Internet Access
  • Telephone

HOTEL POLICIES

  • Cancellation/ prepayment

    Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.

  • The primary guest must be at least 18 years of age to check into this hotel.
  • As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
  • Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.
  • In case suitable proof of identification is not presented at check in, the accommodation can be declined to guests posing as a couple. Travelguru.com will not be responsible for any check in declined by the hotel due to the aforesaid reason. ( and shall not be able to process any refund )
  • All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.
  • In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.
  • Travelguru.com will not be responsible for any service issues at the hotel
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