On Arrival, no information of my booking was to the staff. first they gave me a room in ground floor, but there was dampness & moistness in the wall so i asked them to give me a proper room. then they gave me a room in second floor, but it was small. i told them that i have booked for a higher category room. then they again shifted me after half an hour to a bigger room. also lift was not working & food was overpriced.