Everything is good but hospitality was bad.
Sun, 16 Dec – Mon, 17 Dec (1 Night) | 1 Room | 1 Guest
Everything is good but hospitality was bad.
The room was good although it could be maintained better. The hospitality of the staff is absolutely fantastic. The food is also good. The restaurant was cold and uncomfortable. Other than that, the location is scenic and its worth staying there.
The resort needs renovation. There are however, very less facilities for entertainment for a guest. The roof top terrace sitout is just too good. The dal was watery and vegetable dish oily. They should have better in house activities.
The hotel is good. The rooms are medium sized. The cleaning was excellent. The staff was helpful and polite. There was no swimming pool and health club in the hotel which was a little disappointing. The food was not very tasty. The waiters after taking the order, took forty five to fifty minutes to bring the food. The ambience of the hotel is average.e order, took forty five to fifty minutes to bring the food. The ambience of the hotel is average. Gitesh Vohra
We stayed at Snow Valley Resorts for 3 nights and it was a good place to stay. The room was good although it could be maintained better. The hospitality of the staff is absolutely fantastic. The food is also good other than that, the location
Location of the hotel is what makes it worth staying. The view of mountains when you get up is refreshing.
We had a good stay at this hotel, we booked the presidential room which was valley facing and the view from this room was awesome. The hospitality was good and the rooms were clean and decent. There is a bath tub too in the room. According to me, its a re
Its just an ordinary hotel. I had a fine stay. The hotel is at a comfortable walking distance from the market and bus stand. The hotel has a restaurant but the food is bad.
Room was not upto mark although food quality was good. No note pads,candle, matchstick for emergency. Lots of flies in room , everyday I need to ask for mosquito repellent.
Staff were very nice and prompt in service. I had my food in the hotel restaurant it was good but they were not having much variety in the food. Near the hotel the location was very nice with greenery all over, very beautiful. They have a gym in the hotel....
Experience with hotel was average. Staff and reception people was not good in their service. Room was ok.
Room was good. Food was below expectation. Pls try to improve here.
Hotel's location was awesome; quite and calm. Rooms were very clean & spacious. Our 3 nights package(M.A.P) was exciting.
It was a wonderful experience with this hotel. Rooms were excellent with beautiful view. Restaurant meal was very delicious in taste. Staffs are very carrying and always ready for any help. On my next trip to Manali I will stay in this hotel again.
Everything about the resort was perfect except for Room Heating which was very poor considering the winter climate.
There is transport facility to reach at hotel. Room was nice with attached bathroom. We took our meals in hotel restaurant itself, and that was very tasty ( vegetarian ). Mountain view were perfect.
Staffs were courteous and polite in their work. Rooms were excellent well maintained. Hotel has restaurant were I had my food it was delicious in taste. It is good value for money.
Staffs were very decent and good in their service. Rooms were good neat and clean. Recommendable.
It was a a disappointing that the service was very bad, things were not properly set. Luxury Room was neat & clean but the interior was old kind. Food options were limited also food wasn't tasty. Its priced high for the standard of hospitality given. It was a below average property.
Food was very tasty and hygienic. Amenities inside the room was lacking. Room was large and well maintained. Location was great. Service was quick and prompt and staff was friendly and helpful. I will definitely recommend to others.
My stay was not a good experinace. The hotel is inside the Manali area and very diffcut to reach when there is heavy snow fall. The Room is not clean and interiour is also bad. Toilet is not claen and not as per 3* hotel standred. Food is not good once i got a stone in the food which was a terriable experiance. I will perefer stay away this hotel if ur looking a 3* proerity.
STAY WAS GOOD. QUALITY OF FOOD WAS VERY BAD.
Staffs were very slow in their service as they used to take 1 hour to serve the food in the room. Rooms were dirty not cleaned properly. The food was horrible in taste needs to improve a lot. It was a worst experience with this hotel.
Staffs were very quick and prompt in their work. Room was decent well maintained with beautiful views. Hotel has restaurant were I had my breakfast it was very nice in taste. I would love to stay in this resort.
Resort is very good the only minus point is quality of food was bad.
Room was very spacious and finely clean. Food was average in taste can be much better. Service was great. Staff was well trained and polite. Its an above average property.
Staffs service was excellent. Room was well furnished with modern interiors,View from the room was wonderful. It has restaurant were I had my food it was wonderful in taste.
Accessibility Let me start off with the distance of the hotel from the bus stand. Hotel claims its 1.5KM. This 1.5Km is not on plain road but is an uphill road. You would require a taxi or an auto to reach the Mall road\Bus stand. Auto charges: 60rs and Taxi: 100rs. This is way too costly for 1.5km. Location Hotel location is excellent with snow capped mountains all around the hotel. The hotel itself had loads of snow. You can go for a walk to get to the base of the snow capped mountains. Hotel is very next to HPTDC Log Huts. Rooms and Service Pros: I had booked presidential room which was very spacious. Hot water was available 24/7. Room had a sit out with beautiful view of the mountains. Quick room service 10 % discount on additional food. Welcome gift (Cakes and some chocolates) Farewell Gift: woolen hats Cons: While booking I had asked for a bath tub and they suggested that presidential rooms would have it. I had called up the hotel number of times to confirm it. But when I checked in I found that the bathtub was missing when I checked the response was that they cannot commit on bathtub Hotel claims it?s centrally heated but I was provided with a single tower room heater with single coil which was not enough to heat up the entire area. Housekeeping was very bad nobody turned up to clean up the room during my stay. I was on MAP package food was not up to the mark. Make sure you demand and get all the things mentioned in your package list. I would recommend this hotel to others mainly for the good views it has. If you're looking for good food and easy accessibility kindly look else where.
I stayed in maharaja suite it was well furnished . Staffs were co-operative and always ready for any help. Breakfast was superb in taste. Ambiance and the location was perfect.
Its an excellent honeymoon i would say. Our room has a scenic view of ice mountains and oak trees. Hospitality is very good and the room which we stayed is more than excellent with all facilities provided. I would definetly recommend this hotel to any traveler who wants to stay in Manali.
Wonderful ambiance. The amenities were very nice like table tennis etc. Room was well equipped with all the necessities. Staff are friendly & helpful. The food was great.
We liked our stay in this property. The sunset view was fantastic through our room. The room service were active, also the food served was decent. We would recommend this property.
It was a fantastic stay. Everything was just excellence. The standard room was great and the food was awesome. Whole package was wonderful. We would suggest this hotel for others and revisit again.
Staff were quite attentive and always there was a smile on their face. Room was upgraded very well with all the facilities also with beautiful green and snow views. The food was tasty.
The room was simple with clean bed and all the facilities at your finger tips. The staff was polite and know how to deal with guest. The service was excellent. Recommendable for small family.
It was a reasonable stay and experience was not so great but overall it was a good hotel. The room was clean and spacious and service was prompt. The staff was attentive and location was also decent.
Our room was not so great in looking, the interiors were not appealing. The service provided by the staff was average. Even the food was decent in taste. Altogether this is an average property.
We spent 5Nights in 2 Luxury Double Room and our experience was Excellent. We all enjoyed ourselves throughly. It is really worth staying.
It was a comfortable place for an ideal vacation. The property was in a decent condition with respectful hospitality. The room was clean and well arranged with all the facilities. The service and food provision was also impressive.
Our 3 Nights Honeymoon Package stay was excellent. Every facilities and the services are great. We thank all the staff members for making good arrangements and our holiday memorable.
We booked 2 Presidential Room for 3 nights and our experience was really great. We are impressed with the room quality and the service provided. Even the food option are good. Ambiance was great.
We came here after a wonderful stay in Agra, as compared to which our stay was quite basic. The room we stayed in was decent, the room service & food to were decent. I will give it average ratings.
For the rates charged it was the best property I could get in Manali. The room was beautiful and ambiance was pleasing. Service was excellent and staff was supportive. Food was also super in taste. It was a recommendable property for sure.
Snow Valley Resort is at very good location in Manali - you can see Snow Laden mountains with perfect valley view overseeing Apple Orchids. Not far from Mall Road as well. They should improve on the food, dining options as they limited with average food taste. The only respite is of good breakfast. Resort facility can be improved by having more games, entertainment, tourist participation and involvement options. Staff is courteous and eager to help. Standard room does not have Valley View and people should go for Deluxe Rooms for Valley view.
We enjoied our stay at this resorts. Thank you
The hotel was nice. Services of hotel were excellent. Nice palace located.
I had booked a Maharaja Suite but was given a free upgrade to a duplex suite. The food was average. Nothing much to boast about.
This hotel is perfect for honeymoon couples as it is far from the busy mall road in manali.. The rooms are very clean and well furnished. I talked to the manager before reaching the hotel and told them that I would reach the hotel by 6am(check in time is 12pm), and they have accepted to give me the room if it was vacant.. They gave me the room but they charged for it(maintainence charges+ compulsory breakfast) and no bill was given for it.. A computerized bill was provided for room service and the extra charges were added(hand written) and moreover, they did not accept the card for the payment of the extra charges. In spite of this I would recommend this hotel as this is one of the best hotels in Manali especially for honeymoon couple..
It was a lovely experience staying in snow valley. Guests were warmly welcome. Staff is very cooperative. Ambiance is very beautiful. Toilets were very clean and hygienic. There was no problem of hot water. It was a brilliant experience
Heater quality was not so good, rest everything was fine. Overall good exprience
The hotel is excellent.
Good and well decorated hotel. Helpful and courteous people. Away from the din and the dust, with a view of the hills. Would have loved a bath tub though - that was lacking.
The rooms were good there were no views from the room though. The service provided by the hotel staff was good.
Overall good & comfortable stay. Very peaceful and pollution free environment with beautiful surroundings. However not value for money, Quality of toiletories very poor. Food was good however, very limited menu and mostly North Indian food served. Local transport as well as pick and drop to Bus Stand not provided by Hotel. Snow Valley should certainly benchmark its services against services provided by other Hotels of similar category and try to improve.
Access: As this trip was planned by my son on my retirement i was looking forward for a relaxing worry free stay. on reaching the hotel the breathtaking view from the hotel and cool breeze gave a soothing affect. entrance lobby was good where i waited for some time as i reached little early than check in time. Location: The hotel is in a very convenient location. The view of the surrounding is breathtaking. also it is loc in the heart of city so you dont feel isolated. The Front desk: The staff was reasonably helpful. We booked an Luxury Room. The person at the reception gave us some good advice on planning for the sightseeing. The Room: We could get a room facing the nature and view was great. The linen was clean, taps and flush were working. The bathroom was compact and reasonably clean. Food & Room Service: We did not order anything fancy. Food was average. Service was fast. Overall: On the whole, the hotel is a good option for the leisure traveller and for short stays.
It was a pretty good hotel. Rooms were decent and clean. Service as well was good. I would recommend people to stay here only if the price reduces as there are many other places to stay in Manali.
The ambience of the rooms was little disappointing as walls were not painted and clean. Staff service was excellent as they were polite and cooperative. Food too was up to the mark and tasty. Cleanliness was maintained at the hotel and around its surrounding. The hotel is definitely recommended provided booked for some higher category of rooms.
The hotel room was satisfactory as rooms were clean & tidy. Staffs were cooperative, helpful and polite. Hotel does not have their own kitchen hence food was arranged outside which is quite average type. Yes hotel maintained their cleanliness within and outside their location. Hotel should deploy more staff for better prospect towards its customers.
Location wise this is a good hotel to stay. Room provided by the hotel was very good and well maintained. Staff was helpful and food was tasty. I will recommend this hotel to my family and overall this is above average hotel.
Hotel was good, but food was not up to the mark...it was ok experience for me.
Worth staying. ..especially for couples going for their honeymoon. .
The hotel was good and satisfied my expectation. Location was good. Toilet needs improvement, in particular installing hand spray and separation curtain.
The rooms are very clean and well furnished. The bathroom was like a regular 5 star hotel look.front desk staff has to be improve him skills when the guest is comming from far away and wel come him respectively .
(based on 833 reviews)
We stayed at SVR Special Duplex. The room was better than expectations. The valley view was ultimate from room and resort. The food was untimate. Most important the staff behaviour was very good. Enjoyed vacation.
What Works Food and room service is good snow capped mountain views from terrace are amazing location in log huts area close to Hadimba Devi temple Comfortable rooms, clean bathroom What doesn't work No or less hot water - geysers have been removed, some central "plant" system introduced. Hot water is non existent (room 346 - no hot water, no resolution despite multiple reminders) Frequent power cuts, delay in switching on generators - why is it not automated? Health faucet stand in bathroom broken (room 346) No lifts - may be a problem for elders
This place is simply awesome.We stayed there from 3 nights and we didn't face any problem since we checked in. Food has variety of options for everyone age group. I would recommend this property to everyone.
The Hotel is located 5 kms away from Mall road you may go by your car better hire a taxi that they charge Rs200 to drop you to the mall road as the place has congestion for parking area.,The property is good and well maintained.We had a great experience during our stay.Mr.Prateek provided us a room with a great view.We checked in the morning keeping it hassle free for us the staff (Mr. Aman) provided us an early check in.The food was amazing with good quality maintained, though we found some regular food items a bit expensive and restaurant people must be a little friendly when they host a buffet but they were flexible to our needs otherwise.Housekeeping was always ready to provide to what called for.Most of it they have gaming section and kids section for in house activities. A roof top to enjoy the view of city. The rooms are good with basic amenities free wifi , clean and view (premium rooms).Hotel parking is spacious ,hotel has good review from the localities too.Overall the hotel is good to relax dine and stay at good price. Highly recommended.
I visited Snow Valley for 3 nights from from 6/9/2018 to 9/9/2018 with my friends. We all are very disappointed with the kind of services by the hotel staff. For every order they took unreasonable time. They didn't have the facilities of all the food. We wanted to have Pizzas & they were not having the arrangements. They got us from outside but the staff charged us RS 100/ extra. They have no permit room. We got the friends from outside & they charged us for ice which was not expected nor we were informed while placing the order for ice. I would not like to visit again nor would I recommend any one to visit.