Very disappointing - there is no resort or spa or health gym. According to management this incorrect information was not posted on their website - true, yet the name, and many third party reviews, imply that resort and spa facilities are currently available. A very average hotel, approximately 25 minutes drive from Manali. Rooms OK, service average, nice little bar area, and large outdoor deck area. Possibly great for honeymoon couples wishing peace and quiet, but otherwise stuck in rural outskirts of Manali. Much better places closer to Manali at lower price. Clean, presentable, safe, with pleasant staff. It should remove the "resort and spa" from its name - truth in advertising !!.
by debopriya12 on
Stayed in this property almost a year back(probably mid March). That time the temp dropped in last year. We had a pleasant stay. Breakfast was good. Rooms have a wooden decor. Decent in size. Location was a little away from the heart of Manali city but somewhere in between mountains on a Highway. We had a rain filled night followed with a full moon night and it was beautiful.
Food is decent. No such shops around.
Good hotel (No resort or spa) & Amazing views but don't expect services of 3 or 4 star rated hotels
by Kiranhappysharma on
We visited in the month of Aug'19 & stayed for 4 nights. Being a off season manali is not much crowded as so hotels, however we booked this hotel with high cost, looking at the reviews online.
No doubt hotel is good and provide amazing/beautiful views of hills/waterfall from rooms, but the services like spa, games room, gym, variety of morning/evening buffet etc are not at all available...
Below are Pros & Cons....
1. Good hotel & great location.
2. Beautiful views from hill side rooms.
3. Beautiful & spacious rooms with big balconies
4. Humble & trained staff, specially housekeeping & restaurant staff are really keen to serve you.
5. Clean & maintained common area.
1. Price is too high for the amenities provided by hotel. Strictly less than 3 star hotel.
2. If you ask for dental kit or shaving kit, there we clearly say you, sir we don't provide these things. I mean what is the value of dental kit.
3. Don't expect refund of single penny if you cancel your booking.
4. Buffet is strictly average, will cover only basic needs. Forget about luxury, you will not get a mediocre buffet.
5. There nothing called resort, its simply a hotel and too without Spa.
6. Games room is there but it is closed for infinite time.
7. Forget about gym or health club.
8. No entertainment activities are provided by hotel.
Overall an average hotel with good location & spacious/beautiful views rooms but way to costly for what it offers...
One more thing if you are travelling in hot season, there is not fans available in rooms, AC??? Forget it? NO AC at all...
Personalized services by Best Escape Holidays
by rakeshagarwaltrips on
We were two couples travelling together during summer time. Best Escape Holidays and Serenity resort & spa both gave us tremendous hospitality during our journey. Everything was timely, hassle free and we could see genuine smile on their faces while delivering the services. This hotel have really spacious rooms and have great view from balcony. You get three-sided view with mountains, valleys and main city. Special thanks to our agent who recommended us this resort even though we were in looking for another hotels due to our budget issues. Best Escape team really goes an extra mile to get you the best. Both hotel and agent highly recommended to others !
Amazing hotel, wonderful view & Awesome Hospitality!!
by mantrig on
We visited this during Xmas week & stayed here for 4 nights.
There was some issue from Goibibo regarding property being overbooked & they literally didnt take any ownership of the error while providing alternate solution which wasnt really helpful.
The hotel & Serenity staff on the other hand went out of their way to do all they could to manage things (while it wasnt their fault) & ensured a memorable stay to compensate for initial inconvenience caused to us.
Regarding the property, not a big one but an extremely beautiful gem in the hills. Away from the hustle bustle of Mall Road, which is still in sight from the rooms on the other side of Beas on the lower ground this is a perfect getaway to beat the rush & find peace which one goes for to Himachal.
Would like to specially thank Hemraj (Front desk) - a pleasant person always willing to go out of his way to ensure no guests are uncomfortable & truly defines the word Hospitality with utmost professionalism, Lal Singh - tough law-abiding security guard who comes with a smiling face to help at all times (literally), Vijay (from restaurant team) who makes sure you look forward to every opportunity to eat at the restaurant only to be served by this Santa who made our Xmas memorable & last but not the least - Rahul (Captain from Restaurant) who leads his team by an example & shows them how to run the show & keeping customers happy while holding his team together.
This hotel is run by a team or staff which is no less than a family coming together to ensure the stay is memorable enough only to leave with a hope that you will visit them soon to re-live the experience.
Thanks team Serenity!!