planned a getaway with friends on 30 Dec 16.Did booking in Oct 16 directly from hotel website. however hotel did not Book our room n didn't even inform us. on calling up to confirm our reservation, the hotel staff ,one mr sudeesh George was evasive,aggressive n refused to accept any responsibility fr the fiasco. on the contrary he directed us to the website guy to sort out our issue. it was evident that he had taken a booking from another party who had given him the full payment as compared to us who had given him part payment. this all happened despite the fact of US having received a confirmatory e-mail from the resort. our whole itinerary was spoilt with us having literally no place to stay on the 31 Dec 16. the de rock resort staff especially mr.sudeesh George behaved in a impolite,unprofessional and cudnt care less attitude. an extremely poor experience. .....not recommended fr anyone...... patrons are requested to exercise caution wen dealing with Jr sudeesh George. I hope the concerned people are listening! !!!!!