I suggest all to go for other option.
Giving one star is not worthy...very bad experience,very bad facilities and uncomfortable stay.i don't think that they should take even 1000rs for a day.i had uploaded snaps of room condition anyone can assume the room condition after seeing the snaps.
I had visited this hotel with my parents from 04-07 oct 15. The hotel staffs are very polite and helpful in every manner. They have provided us valuable informations regarding our mumbai visit. TV, AC rooms and lift are the some of the best services they have in their hotel. Apart from this, this hotel is located at Mahim where we have good restaurants(south indian restaurant like madina restaurant), paradise cinema hall and different banks like ICICI bank, SBI and Axis bank are also there. Apart from this one can visit Mahim Dargah from here which is very close to his hotel. The hotel is 35 yrs old but still it is good to live for a short trip for nuclear families with handsome budget.
Hotel is very nice staff were excellent
Everything were okay the hotel need some renovation but we enjoyed our stay
My brother was sick so manager always asking about him and his condition
He offered alate check out
I like the place and the service special thanks to mr.sandu for his concern
If you are looking for budget hotel with central location this is the good optiion. Building is bit aged but located centrally close to many business and leisure places. Stayed their for couple of nights with family. Good hotel to stay with family without any fear as this hotel management take atmost care to rent the rooms only to family or decent people.
Food is not available in the hotel but few good restaurant near the hotel. Specially i suggest for the gomantak seafood restaurant on the main road the food was amazing its like home cook food.
Good budgeted hotel for the price.
Well, it's difficult to write a negative review but at the same time it is important as a reviewer to bring the correct picture to the fore so that others can make the right decision, unfortunately I cant say the same for other reviewers here because I did not get the correct version of truth, I'm sorry guys. I think it was just one good gesture from the hotel staff that made you hide the details from others.
In fact, after the discussion I had with the owner I also softened up a bit but that cant take away the fact that I had a terrible time at hotel Al-Saudia during my 7 night stay. Yes, 7 nights! You may want to know why I spent my entire vacation there despite being highly dissatisfied? My answer is simple just because I did not want to make more mess of my holiday and take the hassle of changing, seeking refund for an online booking and making the situation even worse in an unknown city which I visited for the first time and which is infamous for all the wrong reasons as much it is famous for its goods and goodness. Honestly, hardly ever a day was passed when we didn't discuss exploring other options...
Coming back to the hotel-
1. Wrong advice - before the booking I called them and asked them if the weather was warm enough to book an AC room but I was told I can do without it in March but when I reached there it was horribly hot and humid much so because of the location where the sun beats your windows all day.
2. Reception - there is no professionalism and keep this in mind throughout my review as I wont mention this again. When we reached there a guy was there to pick up our luggage but withe a dead face, no smile on anyone's face, no courtesy at all topped with an audacity of being proud of telling what they can't do for the guest plainly. In fact one of the guys of reception had no issue in passing a racist comment.
3. Service - the entire 'service staff' is full of i***ts, some clearly coming from an uncouth, uncivilized backgrounds having no education of any kind. You ask them to do something and they will show you a face you wont dare to ask them to do anything again. In fact I had to ask the reception not to send a particular guy to my room ever again. Having said this, an old worker called Murti was good and had no issue in changing my TV multiple times, that's another story to tell below. Service is terrible and if you ask them to buy anything from the market which include food as they don't have anything in house they'll charge 15% service charge flat. Meaning, give them a lot but don't expect any service back :)
4. Location - I'd say awful location, check my pics and decide for yourself. You are literally sleeping on a footpath if you take the front rooms, the area is noisy with iron workshops diagonally opposite making iron grinding sound all day, you just cannot rest. The hotel is right on the road meaning traffic all day traffic all night and no sound proofing either, horrible. The views from the window are a nightmare especially towards the right, a dingy filthy place. As you go left towards the main road, it improves though.
5. Food - as I mentioned they don't have a restaurant in house, they have a small kitchen from where they can provide milk, tea, bread butter jam and omelets in breakfast. All of bad quality (except tea) at inflated rates. But there are quite a few restaurants nearby, not very up-class but ok. There is a Fasos and a Maroosh outlet and a Dominoz further down the road if you talk about branded food joints but quite a walk from the hotel if you have kids.
6. Room - that's the juicy part, awfully awful if that gives you some idea. I had an argument with reception and later with the owner and my point was it is a laid back hotel of the last century and if they are earning from it, they should also put something back to it. The owner however explained the whole situation that there is a family dispute going out and they will renovate the hotel once it is settled. Let's see when, as the building/rooms demand immediate attention. See the pics. Room was spacious enough, so no problem on that front. I was told that was the biggest room and the best room in the hotel in that class.
The lift/elevator is of the old days I don't think I ever used one of that kind in my life. The room had cracks on the walls, there was seepage and all the paint was coming out, the electrical appliances were all hard to find nowadays, huge dirty CRT TVs which shut down after running for a while, patchy screens, no sound to loud by itself, rusted small refrigerator stinking when you open, flooring coming off, dirty. Toilets, I don't want to describe. I can't believe we stayed or should I say spent nights there. I stayed one day in the room to watch the cricket WC semi final and the experience was horrible the sports channel kept freezing and disconnecting, I think they are either not paying the operator or have chosen the cheapest operator. In fact I was told that I'll have to pay 40 rupees for the sports channel that I want to which I agreed but even then the show was completely spoilt. Mr Murty changed the set top box and the TV twice, each piece was an absolute antiquity. There was a time we started laughing at our miseries in this hotel.
Last but not the least, the owner, looked like, had a humane side though and the fact that they don't allow any wrong doings by the guests and rejecting any unsocial guests with suspicious company is creditable. That's one reason we thought to stick with it despite so much of bad. But I am pretty sure there would be many and much better hotel in the 2K/night price range with a family touch in a huge city like Mumbai. You just have to do your research, but then I also did some without much help :) The excitement of a trip is in its surprises so you should be ready for grabs. I think they are targeting customers who are low on budget and come to Mumbai for medical and business purposes and for short visits. I noticed a few African guests.
If you are a tourist traveling for fun this hotel is a NO NO! (until they improve) In fact, I'm sorry to say that hotels of this kind should not be even listed online branded sites because people booking on those ones, if not all, have a slightly better standard. Sorry if I'm sounding high but I just want to make a point. Hope you guys understand what I'm trying to say ;)