1. Lack of hospitality Hotel staff is not at all focused towards serving the guests and present a very unprofessional customer approach. 2. Basics The hotel is competing in such a marget segment where they are only focused towards themselves, amenities such as dental & shaving kits are on chargeable basis. Only 1 water bottle for your stay post that pay and enjoy. Great work !! 3. Location Please come walking if ur visitng this property as the road is under construction and isnt accesible. Pot holes and garbage dumps outside hotel vicinity. I would only appraciate the design and ergonomics of the rooms. Looks appealing and comfortable. However team Aureole there isnt adequate lighting in the rooms. You guys need to take corrective actions and ensuring customer satisfaction else you wont be having satsified and delighted guests.

An amazing experience everytime we visit Lume restaurant in Aureole Hotel..... Excellent service ! Amazing staff who suggestions are Bang on! Would surely love to go to dine at Lume over n over again....

This was my second stay at Aureole Hotel and it has gone worse. Actually the location is off the Western Express Highway, and presently entry road from highway is under construction so you can go only walking. Even road in front of hotel is not in good condition. But all this is okay and can't be controlled by Hotel Guys. At Hotel, the room where we started on twin sharing basis provided only one water bottle and even when we asked for it saying that for twin sharing basis there should be two water bottles, they denied. Rooms where we stayed this time were too small for 2 guys to stay. Breakfast is average though with limited options. But tasted good.

Located middle of scindia society, as per the condition of the hotel its so so. Room infrastructure is decent however in the washroom saw some lady guest's used bindi pasted on the wall. That says the cleanliness quality I guess. Interestingly when other hotels provide complimentary toiletries they charge money for comb, dental and shaving kits. When put room on DND, housekeeping staff did not bother to maintain the privacy and kept ranging room bell and entered the room without consent. Seems he was in a hurry to submit his report to his manager. Morning breakfast buffet experience was below average. One guest questioned about quality of omelette, the service team got defensive. I went to have breakfast with my infant daughter and requested for a clean table to sit and received sarcastic response from the F&B team. Two F&B guy were there, one in complete uniform and the other one in pair of jeans. Guess that said their standard. In room dining menu was good, for vegetarians it's a Bon appetit. Housekeeping desk never receives call. Incase you ask for room cleaning (I had to do as I was staying with a baby), they simply say no! Took laundry service and received one extra cloth (some other guest 's kurta). Not so great experience!

Located in a serene location in West Andheri which isnt easily accessible, this wouldnt be a default go to location for most people. The road outside is in shambles and walking to the hotel can be painstaking. It would rather make sense to look for alternatives elsewhere. A small entrance and lobby, poorly lit rooms and more so poorly designed rooms. Bathrooms are average and lacks quality. For the price, if one would want to just hit the sack for an overnight stay, it would be fine. The only positive highlight was the restaurant which had a decent buffet spread and some good italian dishes. Mostly passable.