The Emerald Hotel & Service Apartments

Very very very disappointed by the way this hotel has treated me and my family. It took 3.5 hours for Senior Sales manager Vaishali Makwana to negotiate a rate. The booking we wanted to make was for today itself for one month (which was urgent and well explained to her in detail). Agreeing upon the rate after 3.5 hours of discussion (after me chasing her every 45mins and calling timeline to confirm) and time to leave for the hotel, Hotel management and front desk says there are no rooms available now!!! In this pandemic situation where we all should be helping n supporting each other, this hotel made us stranded and left with no choice but to go somewhere else. What a lame excuse given that someone booked online right now. Just because we dealt with Vaishali (senior person in sales, who also mentioned that front desk is not aware of room availability) verbally and finalized the rate the hotel on the phone. Still there was nothing done by her or the hotel management for this entire mess and compensation. Guys please take care for future since there was absolutely no professionalism and coordination with the room availability and complete mismanagement.

The Emerald is the place to be, and you will feel it right from the time you see Narayan's smile and all the way up to the 2 ladies and other gents at the front desk and then Manthan and the Managers. They even stored my excess baggage for 3 days at no cost when I went to Goa in-between my Mumbai trip. Very courteous, patient and knowledgeable staff who quickly became my friends. The staff at the Emerald fall over each other to fulfill your every request. They have a wonderful breakfast spread. All amenities and attractions (the iconic Juhu Beach) and transportation is at the front door. The hotel rooms are comfy and spacious. Choose any room! Staying at The Emerald was like choosing to stay at home, but with extra comforts. Please experience this, fellow travelers.

Stayed here while visiting Mumbai on our travels. Room decor is a bit tired and the bathroom drainage needed a bit of attention to get it to drain properly. However it was perfectly adequate for what we needed and for how much time we actually spent in there. Bar area very nice with attentive staff, didnt eat there so cant comment on that but we had the breakfast buffet and it was plentiful with a good choice and very tasty. Just a stones throw from Juhu beach for a sunset or sunrise walk so location is good for accessing the sights of Mumbai, but start early to beat the horrendous traffic!

The hotel is near to the juhu beach. Location is excellent. Surrounded by big hotels in a stone throw. Hotel rooms are small, but has a small sitout facility with a divani. Rooms are clean. Door for bedroom alone and washroom in the sitout attachment. So it can be used by both the dwellers. Ac is good. Wifi is also good. Breakfast is not great, with something to eat alone. Not refreshing for a breakfast. Food is vegetarian alone. They will take orders fot non-veg, but get it from nearby hotels.

We stayed as part of a wedding function guest and were given room 606, which Im afraid was very dilapidated, uncomfortable and below the standard expected. The bathroom is very poor with mould, drainage issues and a shower that needs to be de-limescale. The bed was horrendous and was bitten over my arms and back so you can imagine our health concerns as knew this wasnt mosquitoes! The staff though are very friendly as are the breakfast team. But honestly, the management have obviously put profit before comfort and given the standards of other nearby boutique hotels like The Park, Soho House, Sea Princess etc, this hotel will require substantial renovation to raise its profile on the magnificent and trendy Juhu stretch.