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1 Person in 1 Room
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age(s) of Children
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age of Children

Mumbai

Thu, 26 Jan – Fri, 27 Jan (1 Night)  |  1 Room  |  1 Guest

Grand Hotel

17, Shri S.R.Marg, Ballard Estate, Mumbai, Mumbai , 400001  |  Show on map

Highlights

Amenities

CHOOSE ROOM

Thu, 26 Jan - Fri, 27 Jan | 1 Room
Change Dates  
  • 1 Night
  • 1 Person in 1 Room
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age(s) of Children
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age of Children

REVIEWS

  • TRAVELGURU REVIEWS
  • VIEW HOTEL REVIEWS
  • VIEW ROOM REVIEWS
  • Overall Rating

    • 5.0 Excellent  

      (based on 1 reviews)


      100% of our customers
      recommend this hotel

  • AVERAGE GUEST RATING

    • Room Quality 5.0
    • Service Quality 5.0
    • Dining Quality 5.0
    • Cleanliness 5.0

Rahul Dev from Mumbai, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

LOCATION AND REACHING THERE:- The hotel is located in South Mumbai, and thus very convenient if you have work in Fort, Nariman Point, Ballard Estate etc. Of course this locational advsntage also means that it far from the airport but on the flip-side not so far from Mumbai Central (Western Railway), very close to Mumbai CST (Central Railway) and convenient for local travel by train within Mumbai from Churchgate (Western Railway suburban) or Mumbai CST (Central Suburban and Harbour lines). The only problem in reaching the hotel is that it is not very well known to many drivers. A good landmark is CST. One canm come to Ballard Estate from there and then ask for further directions on reaching Ballard Estate. PARKING:- Parking is not a problem, unlike the general South Mumbai scenario. RECEPTION AND FRONT DESK:- Very polite and helpful staff. They went out of their way to guide me when I needed some assistance in locating a destination within Mumbai and were equally helpful in other matters as well. We were two of us but coming in to BOM by different flights 12 hours apart. My morning check-in was handled with the same efficiency and speed as the late night check-in of my companion. ROOM AND AMENITIES:- Good, well appointed rooms. I was on the 3rd floor and the room, though road-facing, was quiet and private. Very clean and comfortable too. The AC was super-efficient and even in the Mumbai weather, chilled the room fast. The bathroom too was clean and had all the basic + a couple of extra amenities (except a tub, which anyway I normally do not use). The in-room tea and coffee maker was very convenient too. ROOM SERVICE & RESTAURANTS:- Room service was quick and the food quite tasty. Very polite staff at the other end of the phone, both while taking orders and also while delivering the order to the room. The breakfast buffet was good but a bit more of vegetarian choices would be great. Plus, the sole vegetarian dish (apart from toast and fruits) was cutlets which got over much before the buffet closed -- maybe because it was tasty and/or lots of veg patrons and/or lesser quantity prepared. My guess would be a combination of these three reasons!! The staff fulfilled a special order for ginger tea in 5 minutes flat (even though it was not there in the buffet spread). CHECK OUT:- Handled with the same efficiency and speed as check-in. SUMMARY:- And as always, the bottom line is -- would I ask TravelGuru for a booking there again? My answer is -- Definitely yes.

  • Overall Rating

    • 3.5
    • Grand Hotel

      (based on 118 reviews)

  • TRAVELLER RATING

    • Terrible 9
    • Poor 11
    • Average 21
    • Very Good 56
    • Excellent 21
  • RATING SUMMARY

    • Location
      4.0
    • Sleep Quality
      4.0
    • Rooms
      3.5
    • Service
      3.5
    • Value
      3.5
    • Cleanliness
      4.0

Hotel ok, welcome not so friendly! Hotel ok, welcome not so friendly!

by Helen M on November 10, 2016

I stayed here as part of a group in October. Interesting architecture and big if basic rooms, all very clean. The only problem was the attitude of the staff on the desk who were not friendly and insisted on long bureaucratic procedures just to check in - even when people arrived after a long flight in the early hours of the morning. There is a bar which is advertised on the web site but when we asked if it could be opened for us one evening to sit and drink some beer after our meal , this met with a very frosty reception and although we could sit there nobody would turn the lights on! The food was ok and the waiting staff very friendly but it seems that senior management need some charm school training! (In case you are wondering we were a group of very well behaved mostly middle aged women who are all friendly and used to travelling and accepting different approaches to hospitality etc.)

Clean, Comfortable and Grand place to stay. Clean, Comfortable and Grand place to stay.

by Vivek S on November 1, 2016

The place is located very near to CST railway station. The hotel is clean and very well maintained. The staff is very courteous and helpful. The deluxe rooms are big and offer a small refrigerator as well. Only thing that I would say can be improved is the Breakfast menu option and the towel quality. Currently, very Limited options in breakfast. Would definitely visit this place once again and thank you Grand Hotel for your Welcome and kind gestures.

Stay Oct16 Stay Oct16

by John H on October 18, 2016

Very nice colonial style hotel in fort area of Mumbai, friendly staff, easy to get taxis, basic but very good breakfast. Wifi was unreliable but free. Room was large, clean and quiet. Would definitely stay again.

Smart and friendly hotel Smart and friendly hotel

by Jof I on October 12, 2016

Beautiful building with spacious bedrooms and very helpful staff. Breakfast offers ample portions but limited choices. A quiet and restful place to stay with plenty of good eating places within easy walking distance.

Good value, very clean and good location Good value, very clean and good location

by Lottie C on August 7, 2016

This hotel is in a great location in Mumbai, seemed very safe and quiet and is within walking distance of all attractions (half an hour walk to the Gateway for example). On arrival the staff and concierge were very friendly even though we arrived very late after a long train journey up from Goa. Room was large and clean with a small balcony with great views of the rooftops. The only downside was that the breakfast was limited so we tended to eat out, and there are plenty of places around to find breakfast.

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Demo Trip Top floor with balcony!

by Lottie C on August 7, 2016

Demo Trip Low floor. Lift very old and slow.

by Ian E on August 4, 2016

Demo Trip Sea facing rooms...

by Bharat111450 on May 19, 2016

Demo Trip Ideal for families as area tranquil @ night+ weekends

by peter c on March 30, 2016

Demo Trip Ninth floor, overlooking port.

by Janine R on February 26, 2016

HOTEL AMENITIES

  • Services

  • Parking
  • 24-Hour Front Desk
  • Wake up service/Alarm clock
  • Room service
  • LCD / Projector
  • Business center
  • Travel counter
  • Concierge
  • Wedding services
  • Front desk
  • WIFI
  • Laundry facilities
  • Activities

  • Gym
  • Dining

  • Restaurant
  • Safety & Security

  • 24-Hour Security
  • Food & Beverages

  • Coffee shop or cafe
  • General

  • Conference Room
  • Media & Entertainment

  • Internet Access

HOTEL POLICIES

  • Cancellation/ prepayment

    Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.

  • The primary guest must be at least 18 years of age to check into this hotel.
  • As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
  • Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.
  • In case suitable proof of identification is not presented at check in, the accommodation can be declined to guests posing as a couple. Travelguru.com will not be responsible for any check in declined by the hotel due to the aforesaid reason. ( and shall not be able to process any refund )
  • All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.
  • In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.
  • Travelguru.com will not be responsible for any service issues at the hotel
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