This hotel was excellent.
Attention to detail was exactly what you would hope for of a hotel of its stature.
Guest check-in was seamless, as were any requests made during the 6 night stay.
Was able to get money exchanged at the front desk, which made cab / tuk tuk rides so much easier.
Outdoor pool and weight rooms were immaculately maintained.
Food was superb. I was very concerned about my first trip to India, but the hotel food was not a concern. (Got food poisoning elsewhere, and spent a lovely day in the hotel...)
Bar staff were superb. Kiran was especially helpful, and a friendly, knowledgeable host.
The noticed that my birthday was during the stay, so there was a cake brought to my room by hotel staff.
Very much recommend this hotel, and would gladly stay there again. If it's good enough for the Lufthansa flight crew, it's good enough for me.
Free wifi with Marriot rewards number.
I had a good time at Renaissance. Love the property, food and service specially at Fratelli Fresh. Would commend Bindhiya, Danny, Inzy, Pooja, Siddesh, Rohit, Tufan & Anjala for their warm hospitality and efficient services. Your day can't go wrong after a hearty breakfast with warm smiles from them all.
If you have a sweet tooth then you must try the hazelnut chocolate tart with vanilla ice cream for dessert. Lunch and dinner buffets are good at the Lakeview Cafe. Would commend Randall for his promptness and personal attention to all guests. The uncle at the dosa counter would lovingly serve you the dosa of your choice. Strike a conversation with him if you have time and he's not busy, he's a sweetheart.
There's a lot to keep you busy and relaxed within the property. Stroll along the lake or on the green grass. Enjoy a swim at the pool or work it out at the gym. Do visit the spa, you won't regret it.
It was not all a great experience but the good ones out did the bad. When some staff are warm and loving some could be really cold and rude. Not naming them but I think that all guests should be treated the same despite their ethnicity. All in all when the day started well with happy faces, you can ignore the others.
The room I stayed alone on my business trip in was a normal one but the normal was great - Clean, spacious, functional with comfortable soft nice beds, TV with most popular channels easily accessible, the usual study table, multiple power sockets, minibar (it developed a problem and was checked and replaced quickly on reporting it as faulty), Iron board and Iron box, cupboards, hangers etc., large bathroom space with glass enclosed bathing space with large overhead and flexible showers. Superb beyond doubt. Newspapers (DNA local) were complimentary delivered every morning, A large sumptuous breakfast (continental and Indian (South and North) was also complimentary, My room overlooked the front of the hotel (very large property and green) and this hotel is by the Powai Lake - many of my colleagues took interesting pictures of a Crocodile too on a little islet in that lake. I managed to use the large swimming pool a few times in the eve - clean and about 4-5 feet depth. The food is quite expensive though and outrageous for an average Indian and even if sponsored by your company etc. I found all staff members polite and helpful. No complaints. The walk from the road to the hotel is quite a bit if you wish to go out and manage without calling taxis to the hotel. Ordering food from nearby restaurants is possible (I used Zomato) - most of them deliver within an hour - but you will have to go out of the hotel or if lucky to the lobby to collect your parcel.
Facilities are excellent, the room was great, nothing to complain about. The lake view is quite stunning. Deducting one star because the room service food wasn't so great (maybe it's just me, but I felt that the Aloo Gobi Adraki was undercooked; you expect everything, especially the food quality, to be top-notch at a place like this). Wifi was also very fast. Selection of TV channels could be improved.
Recently on my trip to bombay , I stayed in this property, the property was easily accessible from airport, since I booked two months I got upgraded to exclusive customer experience.. they proceeded me with faster check in and check out.. the rooms were soo spacious and well furnished..The beds and pillows are soo soft had a sound sleep, the service was soo fine.. overall I enjoyed my stay...!!!