We stayed for two nights, rooms were comfortable, clean and had all the necessary requirements, perhaps one extra chair would be useful. The staff were very helpful, friendly and courteous. Food was good and for me it was important that it was halaal. The exterior could be spruced up a bit.
Dear Hotel Suba Galaxy,
This is an udated review subsequent to a previous review, the response to which indicates a lame defense & bias.
I had a 3 months advance confirmed booking for a conference room for which I had paid for & agreed to your terms & conditions for minimum billing.
After my training started, you accepted another booking for the same conference room from someone who was paying you more money.
Your staff (No matter how senior your staff, I do not consider them senior managers) requested me on day 3 of my training to shift to another conference room. (I never denied that the staff was impolite). And yes, indeed, I agreed in this first instance. I now realize I had made a mistake by being the gentleman in this transaction.
Then on day 5, your staff (not senior manager) again asked me to shift to another room which is a bedroom from which the bed has been removed. All my participants are witness to this request.
I had my participants sitting in the room who were witness to the whole conversation and vouch for the fact that the 2nd time this shift was suggested, they were offering a bedroom from which the bed had been removed.
Nowhere in the entire world does that constitute being considered as a conference room. Secondly, if the second request had been to shift to another conference room, this would never have been an issue to begin with. I had been a gentleman the first time, I would have been a gentleman the second time as well.
Subsequent to this voices were raised. Insulting & hurtful insinuations were raised towards my lady participants by one of your staff & I was asked to "get out".
The response to the first review, openly admits that Suba Galaxy indeed accepted a booking for a facility that was committed to me.
Nowhere in the world is the hospitality industry expected to accept bookings for facility which they have already booked for another guest who is using & paying for it.
The response to the first review was provided by the person directly accountable for the incident & without any discussion with the client (me), indicating bias. How is it ethical, I leave itfor people to decide on their own.
The response to the first review accused me of using derogatory language.
Firstly, it's a lie. My participants are witness to the entire language used by me, no matter how loud I was. And even if I did use what you consider as derogatory language, let's see how your argument is baseless.
Basis of Principle -
In principle Hotel should never have accepted another booking for the facility that was committed to me & I was paying the charges for.
Basis Content of Language -
No fact finding was done as to the language used by the hotel staff itself & had this been done by a simple discussion with me (which is the norm in the hospitality industry), it would have been apparent why tempters flared.
Now let us look at two more interesting perspectives.
Both, your staff at the hotel as well as you, seem to imply that if I agreed for the shift first time, then I should have agreed to it again.
Let's look at the way your staff at the hotel as well as you in your tripadvisor response, have handled a guest/customer complaint. You have received information that one customer is upset, angry & dis-satisfied with your hotel. And your response, instead of taking a conciliatory approach, you attack the customer & your tripadvisor response does so on a global, public, internet platform.
I reiterate the stand I took in the first review. I will NEVER visit nor recommend this hotel to anyone.
The hotel staff is very courteous. Got help from the staff of the hotel to procure some medicine's before going abroad, the staff was very kind to advice a nearby hospital for the medicine's as I was struggling to get them in nearby streets...
Nice ambiance and clean hotel. Close to airport just 15 min drive. B fast was limited. Helpful staff and cooperative staff. overall a nice experience. will recommend it to others also. Price should be bit low as well.
This is very good and honest 3.5 star hotel for the business traveler. The staff could not be more helpful.
This is very fairly priced hotel and extremely good value, well placed for both International and Domestic terminals in Mumbai.
The food here leans very much towards Indian cuisine, that said it is very tasty.
The internet works very well here and that is essential for business travelers.
I moved from here to a Sheraton Hotel in Delhi booked due to its location, at the Sheraton they were a miserable bunch and so I would pick the Suba over higher brands every day of the week.