The Orchid Mumbai

I and my wife had the pleasure of staying at The Orchid recently. End of February for 4 Nights. This was our second visit and you exceeded our expectations. From the point of arrival after a long day traveling, flights etc. Nadeem was excellent at front desk, checking in was done in a few minutes and we were in our room in 10 mins with the luggage following us. Room 712 was very clean, very comfortable and throughout stay was kept that way with excellent housekeeping. The team in boulevard cafe provided great breakfast service. I forget the name of maitre d and the team a credit to the hotel. Food choice was excellent, spoilt for choice for breakfast and al carte food. I thank Simpson for his assistance try to sort out my mobile taxi application. We will be staying at the Orchid again on my return to Mumbai.

The breakfast was good: hash browns that really were hash browns rather than a local interpretation; a vegetable omelette done properly The interior has visual appeal. It isnt just the lobby but also the well between floors. A free newspaper in the morning is also a nice touch. But A small beer, two small bowls of curry from the buffet, each no bigger than a ladys fist, and a bowl of rice the same size for 28. That is blatant robbery and they had no other eatery available. The roof-top bar was not serving and all photographs from there are banned, which seems crazy when its right next to an airport and there were parakeets in a nearby tree. Room service is unusually slow. I was moved from my original room to another wing because of Covid-19. When I complained, no-one cared enough to discuss the matters. Bottom line: would I be happy to stay there again? Definitely not. I certainly wouldnt dine there.

This is really disturbing that the hotel management is irresponsible and exposing its guests to coronavirus transmissions. The Hotel is refusing to provide breakfast in the room and is asking its guests to assemble in the buffet area to eat breakfast. Any logic would tell you that when the whole government is pushing for social distancing, you have avoid gathering of people. However, for whatever reasons the hotel will provide, they are pushing people to assemble for breakfast buffet. This includes kids and foreigners staying at the hotel, will the hotel take responsibility if any kid or elder person is unfortunate to catch the virus due to this.

Wonderful service Special appreciation for Depika from the guest relations Neol from the airport services along with alfredrose These people are real assets to your hotel Keep up the good work and best of luck

I stayed for 4 nights from 11/3/2020 - 18/3/2020. Checked in and checked out 3 times, as I had to be in and out of Mumbai for business. One of the front desk staff, Urvashi, surprised me by upgrading me to the club floor for the last night of my stay. She was very gracious and professional in her approach. The only drawback is that I hope that this hotel offer more corporate discounts to the frequent travellers.