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1 Person in 1 Room
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age(s) of Children
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age of Children

Mumbai

Thu, 26 Jan – Fri, 27 Jan (1 Night)  |  1 Room  |  1 Guest

The Palladium Hotel

462,Senapati bapat marg,Lower Parel, Mumbai , 400013  |  Show on map

Highlights

Amenities

CHOOSE ROOM

Thu, 26 Jan - Fri, 27 Jan | 1 Room
Change Dates  
  • 1 Night
  • 1 Person in 1 Room
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age(s) of Children
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age of Children

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REVIEWS

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  • VIEW ROOM REVIEWS
  • Overall Rating

    • 4.0 Very Good  

      (based on 1 reviews)


      100% of our customers
      recommend this hotel

  • AVERAGE GUEST RATING

    • Room Quality 5.0
    • Service Quality 3.0
    • Dining Quality 4.0
    • Cleanliness 4.0

Ankit from Mumbai, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 3/5 Dining Quality: 4/5 Cleanliness: 4/5

Service is very slow. Need to keep reminding them of requests. Access key didnt work and had to request 5-6 times but finally got replacement key the next day at the reception.

  • Overall Rating

    • 4.5
    • The Palladium Hotel

      (based on 501 reviews)

  • TRAVELLER RATING

    • Terrible 18
    • Poor 8
    • Average 42
    • Very Good 113
    • Excellent 321
  • RATING SUMMARY

    • Location
      4.5
    • Sleep Quality
      4.5
    • Rooms
      4.5
    • Service
      4.5
    • Value
      4.0
    • Cleanliness
      4.5

Not much liked Not much liked

by Dinesh G on November 23, 2016

First time visited, seems bit more costly than other hotels use to stay at ITC Grand Central or Lands end. Food is also not good, overall bit disappointing. Not liked to visited again even well located in centre of town.

Extraordinary customer service! Extraordinary customer service!

by NicoleAlexis28 on November 22, 2016

This was my first time staying at a St. Regis and I've never had a more memorable hotel stay. I arranged airport transfer, which was very smooth and comfortable despite running a bit late meeting the driver in an effort to exchange currency. Upon arriving at the hotel, I was immediately greeted by my butler for the day who had already checked me in. I was so impressed! He then helped me arrange an Uber to get to a tour I had scheduled in the evening. The next day I was greeted throughout the day by various staff who even remembered my name which made my stay that more special. The breakfast buffet was hands down the best one I've ever seen and I was able to get a to go breakfast the following day to catch an early flight. The room itself was comfortable and spacious. However I found the room cold and could not set the temperature higher than 26. WiFi was good not great. Some reviews have commented on the elevators, but I didn't wait longer than a minute or so going up or down. The hotel is also next to a shopping mall and within walking distance from the Lower Parel station. Checking out was much slower than the butler explained to me, but a taxi was waiting. Unfortunately, the taxi driver charged me 650 rupees for the ride which I paid because I don't argue with foolishness. I'm surprised the driver wasn't told to turn on his meter or charge me a flat rate of 350 rupees which is advertised on the St. Regis website. All in all, I'd recommend the St. Regis Mumbai.

Great Hotel !! Great Hotel !!

by Mojo222 on November 22, 2016

My family and I spent 4 nights at the St. Regis Mumbai and it was probably one of the best experiences we have had at a five star hotel. The staff were great, especially Ms Maryam Farhat (spelling) who went out of her way to comfort my baby son and make our stay enjoyable. The butler service was also great. The breakfast was just amazing, such a great variety and freshness. It was something to look forward to every morning :) There is only one negative point however. We traveled to the India during India cash crisis (withdrawal of 500 and 1000 notes) and we had no rupees. At check-in late afternoon, we begged the manager to assist us with converting a few small dollars into rupee and he refused. He never bothered to even try and we had to try and sort ourself out. I am not sure of his name but I think he could have handled it better and try to assist us.

Yet again disappoints- not upto Luxury standards Yet again disappoints- not upto Luxury standards

by Victoryindia on November 22, 2016

This is my third visit to St Regis Mumbai in the last 10 months and yet again the product disappoints .There is nothing to redeem the lack lustre luxury in the rooms besides 'the attention to detail' , a hallmark of a great hotel is sorely missing. But for my locational preference ( &the corporate rate!!), I would avoid staying here. Next time perhaps another hotel. Last time I stayed at the hotel in April 2016 and did write a review on Trip Advisor. Since then a few things have changed for the better but the investment in the product perse' has not been given any attention or priority.I for one claim to be no expert in what Starwood( now Marriot!) does with its hotels but as a frequent traveller who stays in luxury hotels,I do know what luxury standards are and those are all I seek to assess St Regis Mumbai against. Room service napkins with bobble and smelly bath towels with no pile are definitely not luxury!! The bath rooms are jaded and tired and require a complete overhaul. The ironing board provided in the room is not usable with the result you end up accruing additional charges on ironing. You never get exactly what you ordered for from the Butlers and in any case their preference is to route all requests to Concierge, in which case why have butler service? I could never ever get my morning tea as per instructions.On two occasions of my week long stay, elevators were taken under maintenance, I saw the maintenance staff working on them but those hardworking folks did not even have standardised or clean uniforms, they could have been working on a road repair! Since my last visit, the hotel security has upped its game, far more polite and accommodating this visit. The breakfast buffet continues to be an indulgence in cuisine from far and wide but the lounge beverage prices are still over the top. The Front office and food and beverages service staff continue to delight with their helpful attitude but are handicapped by lack of either proper training or resources.The new European restaurant is a must try, it has a lot of vegetarian items , the dishes are re-invented imaginatively and the wines paired to perfection. In my analysis, St Regis as is currently is just an also ran in the luxury segment in Mumbai. If location or Starwood points are not your key consideration, choose another local Indian hospitality chain for a far more sophisticated product and service experience

Very good place for weekend Very good place for weekend

by JSP412 on November 21, 2016

Very good place to stay, especially on weekends, which will be very lively and the rooms and service was above par. Food was excellent with lot of spreads Hotel situated in the center of the city and attached to a maill

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HOTEL AMENITIES

  • General

  • Steam room
  • Shopping on site
  • Safe Deposit Box
  • Poolside Bar
  • Health club
  • Exhibit space
  • Central Air Conditioning
  • Audio-visual equipment
  • Jacuzzi
  • Smoking Rooms
  • Book Shop
  • Newspaper
  • Activities

  • Sauna
  • Fitness Centre
  • Massage
  • Full Services Health Spa
  • Services

  • Secretarial services
  • Room service
  • WIFI
  • Gift shops or news-stand
  • Lounge
  • Front desk
  • Medical services
  • Parking
  • Limousine Service
  • Laundry facilities
  • Business center
  • Babysitting or child care
  • Airport transportation
  • ATM/banking
  • Banquet facilities
  • Currency exchange
  • Wedding services
  • Luggage storage
  • Concierge
  • Dining

  • Restaurant
  • Tea Coffee Maker
  • Bar
  • Media & Entertainment

  • Internet Access
  • Living Area

  • Fire Place
  • Food & Beverages

  • Coffee shop or cafe
  • Breakfast Services
  • Outdoors

  • Swimming pool

HOTEL POLICIES

  • Cancellation/ prepayment

    Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.

  • The primary guest must be at least 18 years of age to check into this hotel.
  • As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
  • Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.
  • In case suitable proof of identification is not presented at check in, the accommodation can be declined to guests posing as a couple. Travelguru.com will not be responsible for any check in declined by the hotel due to the aforesaid reason. ( and shall not be able to process any refund )
  • All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.
  • In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.
  • Travelguru.com will not be responsible for any service issues at the hotel
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