The hotel front staff need better grooming, as they are totally incompetent. Overall, though the rooms are fine, the location of the hotel makes it quite an expensive stay.
Fri, 24 Sep – Sat, 25 Sep (1 Night) | 1 Room | 1 Guest
The hotel front staff need better grooming, as they are totally incompetent. Overall, though the rooms are fine, the location of the hotel makes it quite an expensive stay.
Staffs are caring and cheerful. Room was clean and neat with all the facilities. We had meals in the restaurant, it was great.
I have stayed couple of times earlier also, as always it was a great stay. Everything is so excellent at this property. Its highly recommendable to everyone.
Superior Room was great. Food in the restaurant was average. Cleanliness was impressive. But service was poor. Overall, it was a decent stay in Peninsula Grand.
Internet didn't work for the first day and the staff didn't seem to care much, nor appreciate how important it is to business travelers. They wouldn't even call in their "IT guy" early - just saying "my IT guy normally gets here around 9am". This indicates they don't really understand their market if they think people don't need Internet for an entire day.
This is decent property. Although location-wise it was a bit inconvenient for me, as it was far from my office. But the maintenance & management of this property is appreciative. The food quality too is good. It is an above average property.
The bed room was decent in size, comfortable and peaceful. Staff tried their level best to help me. The pick up and drop facility was amazing. There were many varieties in breakfast and the quality was superb.
I always prefer to stay hotel near airport and while i saw options with a good rate I just jump on it. I don't have any idea about the hotel neither I have looked the hotel previously. Since the rates are good as well as offering club floor with airport transfer i chose this option. In the airport I met the person holding my name at the rarest and seems not interested at all to find the guest. While I shake my hand he was so cold shoulder. Any way i reach to the hotel. I am a club floor guest and expecting different welcome which seems to be ignored unhelpful lobby check in. No body escorted me to my room later the luggage arrive. Rooms are decent but unclean and the management was terrible. No turn down service in the second day of my stay. No complementary arrival drinks as it was offer and the club lunge was always locked. Wifi seems always slow or unable to reach the destiny. At my surprise the food was great particularly the oriental and Thai food. Check out was a mess it was early in the morning and they cannot give me any bill except keep my credit card details and never get back to me. Overall am not prefer to stay the hotel again.
The experience was better than expected. The hotel was clean and well maintained with all the modern amenities. The room was royal and interior was magnificent. The staff did their best to assist us. The food was delicate and awesome in taste.
The room was comfortable with clean bed sheet and pillow. There were many varieties in breakfast the quality was good in taste. Staff were well trained with quick service. There was only one issue that for aiport pick up we had to remind them twice.
It was a reasonable stay and experience was not so great but overall it was a good hotel. The room was clean and spacious and service was prompt. The staff was attentive and location was also decent. The food was bit expensive but awesome in tastes.
The experience was satisfactory and I didn't face any inconvenience throughout my stay. The room was well up to the standard and staff was hardworking. They were consistent with their effort. The food was hygienic and location was also suitable to go around the city. I will surely visit this hotel again.
Room structure was great with clean and spacious bathroom. Staff were helpful with friendly nature throughout the day they provided the excellent service. Food was tasty. The location was peaceful.
Careless reception staff. I begged for Internet everyday. I agreed to pay for the entire duration the moment i arrived but they disconnected me every day and then I had to wait for hours to get it back. It costed me much business. I will never go back and will tell all my business to never even try it. The hotel is nice but its a shame that due to some inexperienced staff the investors will loose lot of money. They did not even have enough money to change 100 euros most of the time.
I was disappointed that there was no spa so that I could book a massage before embarking on a long flight.
It was a very good stay at Peninsula Grand. My superior room was very comfortable & the cleanliness was up to the mark. Even the food quality & the service was good too.
They didn't provide airport transfer and It was very inconvenient in a city like Mumbai. Apart from that the property was fantastic and their hospitality was quite pleasing. The room was glorious and food was decent.
Hotel is centrally located in the main city. My room was clean and neat with all the basic facilities. Staff was caring and courteous towards the guest. Even the food was fabulous in taste. I would like to recommend this property to anyone.
I had come here on a business trip & the location of this hotel was convenient from that perspective but with regards to the locality surrounding it was not, as there were slums & drainages around. Apart from this the hotel itself is a very well maintained property. The room that was provided to me was fledged with all basic facilities. The room service too was accurate. I really liked the food served in the restaurant, it was delicious. So overall barring the locality this is an above average property.
The staff personnels are not professionals. Otherwise the room quality, service and the food options were fine.
The property was not well located but it was manageable. Otherwise the facilities were more than expected and service was admirable. The staff was supportive and room alloted to me was fantastic. The food was also tasteful and hygienic is well.
I have stayed here four times and every time the Internet breaks or isn't working at all. The staff (including duty managers) don't seem to care or take responsibility and instead just make up stories/lies that someone is working on it and it never gets fixed rapidly. Be aware of this if you intend to use this for business. I have complained about this every stay but they've taken no action.
Hotel is located in the center of the city. My room was just the way I wanted it to be. The staff were very friendly & professional. Also the breakfast served was divine to taste. I would love to stay here again.
Food quality was average. Room, Service and Cleanliness was good.
My room here was well maintained with all the necessities. The Restaurant was clean, the food they served was delicious . The Staff too was caring and polite. It was worth the money I paid.
Location was wonderful. My room was marvelous with all the facilities. Staff was helpful with friendly nature. We had our food in the restaurant, it was superb in taste. Overall it is worth the money.
Hotel is located in the heart of the city. My room was clean and neat with all the facilities. The room service was active as well. Even the breakfast served was of high quality. I would definitely recommend this hotel to our friends and relatives.
Breakfast was average. Rest other things were great.
Hotel is located centrally in the main city. My room was clean and neat with all the facilities. The service provided by the staff was extremely nice and helpful. I had food in the restaurant, it was lovely in taste. This is a recommendable property.
Rate wise it was an expensive property but rightly so. The room alloted to me was magnificent and service was superb. The location was also easily accessible and food was awesome in taste. I will recommend this property for people who seek luxury.
I am really impressed with this property. The service was excellent and superior room was royal. Even the food options and the quality was great.
Our room was marvelous with all the basic amenities. Staff members were efficient and polite in their work.Even breakfast provided to us was superb. We are satisfied.
The food was awesome and available in some world class varieties. The staff was polite and efficient in their work. The room was spacious and full of facilities. It was totally worth the price charged.
Its a very decent property for the money paid. Apart from the minor problem of disturbance in the room which was sorted out, I had a very good stay here. This is the place where one would love to go back again.
It was a pleasant stay. Room was very fine and the services excellent.
The stay was alright. The staff was consistent with their service and arrangements were decent. The room was luxurious with all the basic requirement and ambiance was lively. I didn't checked any food but location wise it was very convenient. It was recommendable property especially to the business travelers.
Staff was wonderful in their work. Room was simple but very well maintained. The breakfast was lovely in taste. The hotel is centrally located in the main city.
The room was very clean it was very large. Toilets were clean. Bathrooms were large and it was very clean. Bed was very nice. They were having all facilities like AC,etc. Service was very good and quick they helped us in each and every way. They were very polite. I would like to visit again to this hotel.
I stayed here for one night. It is convenient to reach airport and also they provided me with complimentary transfer. Check-in was efficient and the room was large, freshly decorated and comfortable. I had all meals in the restaurant, food was good. Staffs were extremely helpful and courteous.
This is a great hotel and the staff is awsome. Will stay there again, close to everything u want.
The rooms were excellent with beautiful interiors. Staffs were co-operative and helpful. Hotel has restaurant which was very clean and neat. I had my meal in the restaurant it was very good in taste. I would definitely stay in this hotel again.
GOOD HOTEL. SERVICE WAS GREAT.
The rooms were well furnished with beautiful interiors. Staffs were very quick and prompt in their service. I had my meal in the restaurant it was amazing in taste. Location was good near the hotel.
Food, location and staffs were pretty nice. Rooms were also neat and clean and the room in which I was staying was superb. I am happy with the stay in this hotel.
I had my meal in the restaurant it was amazing in taste. Rooms were clean and neat having all the facilities. Staffs were co-operative and helpful. It was a wonderful stay.
Internet HAS to be FREE !! It cannot be charged !!
I was satisfied with the stay. Room was large and a finely clean. Staff was well trained and polite. Service was nice. Food prepared was tasty. I will surely recommend to every one. Location is convenient.
The superior room was clean and neat. Staffs were co-operative and polite in their work. Breakfast was fabulous in the restaurant. The hotel is located in a very beautiful place. We recommend this property to others.
Rooms are comfortable with good facilities. Service is prompt and helpful. Enjoyed the buffet.
Hotel needs to improve their services. One of the elevator was out of order, had to wait for 10 minutes for the elevators to come. Hotel missed my wake-up call, nearly missed my flight because of that.
Location a bit far out. Otherwise good value for money.
Hotel need to improve its service quality. Other wise it well located near to airport and also with good rooms.
Stay was wonderful and pretty nice.
Excellent rooms. Service was fantastic. I am very happy with this hotel.
It is located on a busy street. The hotel is nice with very comfortable, clean and well furnished rooms. Service by staff is great. Food served at the restaurant was good. My overall stay was wonderful.
Everything was perfect at hotel.
The rooms were clean and the shower was great, service was Good & the front desk staff were efficient. The dining staff were excellent n location was fine.
Very nice hotel. Value for money. Buffet is excellent.
Overall stay was nice.
The Team at Peninsula is unprofessional. I had to wait for 30 mins for my bill to be ready when I told them my checking out time.
Hotel room was modern with all the necessary amenities. Its a decent budget hotel.
Located near to airport. This is a good value hotel considering the low internet rate and has all of the amenities, facilities and level of comfort you would expect from a hotel of this class.
It is located near to airport. Breakfast and airport transfer was complimentery. Room was simple.
Its a great hotel. Proximity to airport makes it convenient.
It was a wonderful hotel.
Hotel was ok.
Close to the airport, Comfortable rooms, Good service, Tasty food.
Nice place to stay!!
A lovely hotel - rooms are equipped with all facilities. They have 3 restaurants at the hotel. Carafe their coffee shop has a great ambience. Staff are quick to attend to your needs. Being close to the airport is a big advantage.
The stay was pretty comfortable in this hotel, it is located very close to the airport. The room are clean and comfortable, the food is good with many varieties. Even the staff were amazing in their service. We would definitely recommend this hotel to anyone.
The stay was magnificent as there was not any inconvenience. The location was slightly inside but it was manageable. Otherwise room service and facilities were satisfactory. I tried food also and it was well up to my expectation.
I had a very unpleasant experience with this property. They didn't provide the pick up from the airport. The service was terrible. Staff was not quick and even ironing used to take more than half an hour. Room quality and food was manageable but I am staying quite often over there but still they didn't have any courtesy towards their regular guest.
It was an extremely comfortable hotel with a pleasant hospitality. Staff was professional and room was well equipped with all the basic amenities. Food was fabulous and the ambiance was gorgeous. I will prefer to stay here again.
Barring the location, the hotel was an excellent choice in terms of room size, cleanliness, food and service. Definitely a decent value of money.
The property was not up to the mark. I didn't feel any class or luxury in that hotel. The room service and food was also ordinary. It was not worth the amount charged as there were plenty of better hotel available in cheaper rates.
Whatever you do, avoid the elevator!!! I got stuck in the shoddy elevator on my way to the airport to catch a flight. They took a long time to even respond, and longer haul me out. I almost missed my flight. The staff were unapologetic about the inconvenience. They said they would not provide the airport drop unless I had my breakfast in 5 minutes. When I pointed out that the delay was owing to my getting stuck in the hotel elevator, they gave me a cold shoulder and said that the cab would not wait for me. The rooms were good, but overall a very unpleasant experience. Would not recommend anybody to stay in this hotel.
It was a fantastic hotel. Their arrangement right from the reception desk was magnificent. Staff was professional and service was accurate. Food was also tasteful and room quality was desirable. The rates were bit high. Overall it was a good property but they should provide some discount to the regular guests.
Location was beautiful. My room was clean and neat with all the facilities. Staff was courteous and polite in their work. The breakfast was superb in taste. It is good value for money.
The stay was better than expected. The location was of this hotel was close to my work place and convenient to the airport is well. The room quality and service was also magnificent. Food was also tasteful. It was a recommendable property for the business travelers.
Overall good value for money in general. Except the location, everything else was great.
I did stay previously and the service is becoming worse day by day though the price in increasing incredibly. I was not provided with airport transfer. The hotel lacks a lot of amenities in the room. The hair dryer was not working and the service was also not upto the mark.
The hotel is located in the main city. My room was comfortable and large with all the facilities and the staff was caring and polite. It's a very nice property to stay.
Excellent room facilities and good service.
Excellent Stay.. Hotel is cleaned, well reachable and friendly. Accessable to all locations. I had a small incident happened during my stay. My room's lock got struck and the insert key didn't work any more. All my luggage was inside the room, and I was standing outside. Hotel employees acted very promptly and they have issued me another room within 15 minutes. Some how they have managed to get back my luggage from the room also.I was very happy with their service.
This time the room provided was not up to the mark, very compact and congested
This hotel is perfect for the busy buisiness traveller. The rooms are very clean and well furnished. The bathroom was like a regular 4 star hotel. Bathroom was very clean, had all the shampoos, moisturizers, shower caps etc. Separate shower cubicle was also there, no bath tub though. I ordered room service and the Tandoori platter was lip smacking. I would definitely recommend this hotel to any traveller who wants to stay in Mumbai.
The room was superb.The overall ambience in the hotel was nice. Service and hospitality was also very good.
The hotel was a good option for short visit stay and was real value for money
I had requested for 2 adjacent rooms and the request was not honoured. I had kids travelling with me and my booking was for a deluxe room. I was given 1 Deluxe and 1 Superior room.
Nice hotel at a decent price. Wish they would offer free wifi. Traffic is bad at the junction but overall a good property.
I had a nice stay at the hotel and the proximity to the airport was a big plus. Free airport transfers were good as well. The restaurant, Vividh, served good food (however, the veg-kababs were not up to scratch) and the live ghazals made our evening wonderful and we had lot of fun making numerous requests. The hotel was a more than 'value-for-money' and the staff was quite friendly.
The hotel is very good. The room service and food is excellent. The rooms are clean.
The travel experience at 2:00 am was wonderful.
Location: Convenient, but currently lot of construction activity for metro and traffic jams. Parking: The Hotel has no covered parking but has space to park just in front of its entrance. I left my car there for the night with an assurance from the hotel that it is absolutely safe. The Room: could get a room facing the road. oThe room was small but neat and comfortable. The linen was clean, air conditioner was running and taps and flush were working. The bathroom was compact and clean. Food & Room Service: Good ! Overall: On the whole, the hotel is a good option for the budget business traveler.
We had paid for a superior room that can accomodate 3 people tp sleep.We checked in late and to our surprise we were upgraded to a suite room, the food at the 24 hour bar - restaurant is good, after dinner at past midnight we decided to hang out at the J W Marriott Hotel, upon reaching there we were told that the bar was closed, so we were back at Peninsula Grand which has a 24 hour bar. The breakfast in the morning is not that great, the room service is efficient and the housekeeping is great. I have stayed at this hotel a couple of times and I think its value for money and now Mahesh Lunch Home has opened up near this hotel which is an added bonus for sea food fans.
The hotel has a good location and is easily accessible. The check-in & check-out process was smooth and fast. Room was good but there is not much difference in the superior and deluxe rooms. Room service and staff is friendly and helpful. Breakfast was decent. Bathtub had the seal missing. They charged us extra for the dinner we ordered and said that the in-room menu was old. The food served wasn't up-to the mark and I paid extra for it. On the whole would definitely recommend it to others and would love to stay there again.
Great hotel, friendly staff and kitchen is great. Lunch buffet is a bit expensive (599 rupees/person)..
Generally it is very satisfactory except one of the transfers to the airport the delay in bringing the cars meant a lot of tension but we did catchour flight.
Stayed with family of two adults and two children. Hotel is very neat and clean and rooms spacious. It is in a busy location where traffic can be heavy in peak hours. Room did have a few minor niggles like AC controls not working, but on the whole was good. Airport pickup and drop service is also good. Liked the buffet breakfast as well.
right from the moment we entered the hotel and till the time we left, we were taken care of with excellent hospitality. the staff were very courteous and the services were pleasant. the food in both the restaurants was very delicious and the spread was unbelievably wide. the live music in the a la carte restaurant was pleasant and soothing. the toiletries and supplies in the rooms were copious and clean. the only thing that could have been better was the transfer from the airport.
I had pleasant stay at Peninsula Grand, hotel was as per my requirement.
Airport pickup was good. With overall experience good, except for a receptionist, she was bit arrogant or I cant be bothered attitude. Good travel desk , they were pretty professional and helpful. Food from room service was good aswell.
I was upgraded to a suite for the night. The quality of the furniture is quite aged and looks that they have not re-furbished in some time. As it is not very far from the airport, it is ok for a night's stay and to move on. The pickup was on time and I had no issues. Breakfast buffet was decent. Have not tried other dining options.
Thanks for the good co-operation considering our special request for pickup of our client. Good service and I would like to recomend others for the service.
1. found insect in breakfast 2. had to ask for water and towell 3. Tea cattle was leaking 4. Room was too small
Hotel rooms are nice and clean only the surrounding view was not good.
This hotel is located near International airport. My experience with this hotel was okay. Staff behavior was good and well behaved.The food offered was good and the room in which I availed my stay was nice and well furnished. I would like to recommend this hotel to anyone.
Absolutely lovely hotel comfortable beds.Fabulous food choice.One minor is the coffee served.Itis rather tepid and poured into cup from pot already with Milk in.However that's the only thing would definitely stay there again.
Pick Up from Airport has to be improved. Every time we have to wait for a long time to get the car at airport.
I booked the hotel Peninsula Grand for my personal trip to Mumbai and this hotel is located in heart of the city and very close to the airport. Room was very clean and the committed amenities were there in the room. I had breakfast lunch and dinner also and the food was very tasty and I like non vegetarian dish and most is like Sea Food. Staff was caring and courteous towards the guest. I will definitely recommend this property to my family & friends. Overall this is excellent hotel.
This hotel is located in heart of the city and I booked the hotel Peninsula Grand for my personal trip to Mumbai and very close to the airport. Room was very clean and the committed amenities mentioned were there in the room. I had breakfast lunch and dinner also and the food was very tasty. Staff was caring and courteous towards the guest. I will definitely recommend this property to my family & friends. Overall this is excellent hotel.
I booked the hotel Peninsula Grand for my personal trip or sometime for my business trip also. This hotel is located in heart of the city and very close to the airport. Room was very clean and the committed amenities mentioned on the website were there in the room. I had breakfast lunch and dinner also and the food was very tasty and I like Hyderabadi Biryani. Staff was very helpful. Only the shop area is far from this hotel. I will definitely recommend this property to my family & friends.
Bath Tub was clogged and water drain stopped.
confirmed 15% discount on Food & Laundry when I booked Hotel Peninsula Grand. On checkouthotel was relutant and gave discount on food only after argument but refused to honur discount on laundry promised when booked. IN addition Rs.1000.00 was charged for laundry saying there is blood mark on towel which cannot be removed and was not allowed to check out till I paid that as my flight was being delayed. Make your own judgement if you want to stay here. I am Intrernatioal Traveller member of IHG & Wyndham Group of hotels and have not seen this type of rude behaviour in any 4Star or even no star hotel. Plus Hotel Peninsula on their cards confirms they are part of World Hotels but they are not as far as I can see.
The hotel is good in all respect except its location, surrounded by slum like areas, it does not give you a very healthy look. However it has excellent connectivity as it is very close to the airport and the newly opened metro is just across the road and the Sakanaki Metro Station is just 100 meter from the hotel. The hotel offers all the required infrastructure and amenities within a budget.
loved my stay there friendly staff
I had booked into the hotel through TravelGuru. When I reached the reception, the information was well within their access, and all I had to was just sign and check in. The quality of the Room service and the food was excellent this time. I was dropped off at the domestic airport in their nicely maintained Innova , and I was the only person in the morning trip. All without a fuss . Keep it up.
Overall hotel staff is very helpful. They arranged everything including airport transfer efficiently.Will like to stay again.
The hotel stay was comfortable.
Overall Experience is Good
(based on 263 reviews)
I had a terrible stay in this property because the night incharge of the front office, Mr. Ramanna was very rude to us. He didnt provide us with extra room key which was an inconvenience. He said that we have to keep a security deposit of Rs.300 for an extra room key. Please look into this matter. The saddest part is that during this devastating time of Covid the hotel couldnt provide me with a mask which is a mandatory requirement these days. I would be obliged if these things are taken into consideration because health is important and everyone wants a safe stay.
We as Cabin Crew often stay in this hotel for our job purpose.I love this hotel for its warm and welcoming attitude towards it's guest. Rooms are good too, specially buffet areas are cool and we'll decorated. You can even go for party
Avoid at all costs, spend a bit more and get a better hotel. Sleeping over here is a myth, there is a club within the hotel and you can hear the music till 3am so if you enjoying listening to Bollywood music while sleeping then this is the place for you. The WiFi is atrocious, you might as well not bother. The shower pressure is like a hose firing at you, sometimes you feel it wants to attack you. This hotel honestly cannot be 4 star, its more 2/3star hotel, 3 being generous. If you ignore this review you will remember me during your first night.
First of all I would like to mention the conference halls & seminar rooms were upto the mark.The staff was highly cooperative,polite & courteous,serene atmosphere, the location was just perfect,connected to metro station,the buffet was tasty,every item present in buffet,you can also avail buffet option with ala carte.At weekends nightclub volume & crowd on entrance can irritate you.All & all it was a pleasant stay.Thank you
It was not a good experience.Location is horrible, congested.Not worth Food is also not good not palatable. The staff look very unprofessional and unpleasant.The restaurant downstairs is actually a pub ,cheap crowd looming over