Right from the time I booked the hotel through telephone till I checked out, one thing I liked about the hotel was good approach of their people. They were clear in what they can provide and what they shall not. But, they delivered well on what they promised. Airport pickup was well arranged for on T2. Check in process was smooth too when I reached late in the evening. Room was of good size for an airport hotel in Mumbai. Early morning, they arranged most of buffet breakfast spread at least 30 minutes before service was scheduled. Menu was limited but food was good. Again, check out and transfer to airport was smooth. Only thing not so nice is locality outside the hotel but service and staff attitude can more than makeup for this shortfall. I took less than 15 minutes from airport terminal T2 but allow 30 minutes during day traffic times.