The Resort

I visited this resort nearly three months back . This resort is very very good. Good maintenance and very good service. I want to visit this again. Room maintainence very very good. This is the best resort I have ever visited.

It was a pleasant stay , had a great time & the hospitality was good. Would like to recommend friends & family. Villa needs to be upgraded. Hotel rooms are nicely designed. Food was good. Sanjit at the desk was kind to help us & Even Kaustubh

Memorable stay, Ajay. I had visited many hotels in mumbai but resort experienced was great, starting from the check-in to my check-out date everything was perfect. I visited wid my family to celebrate my Birthday, special thnks to Mr.Ajay the man who made me n mine family happiness double we acpected he also arrange a comp cake for us .. Thank alot to all the resort staff for making our day precious..would defenietly revisit soon speacial thanks to ajay again the way he treated us wid the promptness service was adorable.

Its been over two years since my last visit to the Resort and it was with hesitation that I made the booking. However I was pleasantly surprised for the better as things have improved significantly. The customer experience is much improved although there is still some simple things to be better. Check in was quicker but still could be sleeker with all paper work kept ready and luggage transfer to room co-ordinated in advance. The garden and pool area is still well maintained. Rooms remain clean with most comfort needs met including WiFi.Calls to all teams are promptly answered although on one occasion I seem to annoy Room Service person when I had to call twice. Is it me or him that should be annoyed :)? There is a significant price hike for the higher floors facing the sea although the standard rooms are equally comfortable if you are able to stay in without the sea views from your room. Breakfast spread is also better and greater with a service that is prompt and flexible. The only drawback to note is that if you plan to visit outside the Resort then calling an Uber or Ola taxi may be problematic. We had to check out early on our last day but there was no available taxi for pick up at 6.00am. Also the wait for a taxi can be long at any time. A more competitive price per night would be attractive to come more often although I do understand the popularity of this venue for weddings and business team meeting. Finally there were a few staff who made a favourable impression however special mention to Mehek and Omkar.

I was there for a seminar. I was interacting very little with the staff. It was limited to the staff in the restaurant. Specially the person making eggs for breakfast. Firstly his masala omelettes were nothing to write home about, and when asked if he could make French Toast, he clearly said 'NO'. Yet I saw someone sitting on my neighbouring table eating the same, delivered by the chef. Even when I asked if he could make me a Spanish omelette, he had a blank look on his face. When I asked some of the staff if they had whole wheat or multi-grain bread, I'm not sure they were even aware of what I spoke about. All they said was, 'we have white and brown bread'. The staff speaks loudly amongst themselves and does not bother if there are any guests in the area. The rooms were fine and the service there too was good. The property has definitely had a good facelift. They seem like a hotel that concentrates more on corporate guests and events, and ignores the fact that some guests from the city might want to take a weekend break and make a family visit for a night or two. Their tariffs are too high for such guests. Their revenue model seems to focus on corporate guests who complain less and can put up with informal treatment.