Standard Room Only
- Room Only
Price for 1 Night
3 Rooms Left!
Mon, 23 Jan – Tue, 24 Jan (1 Night) | 1 Room | 1 Guest
I loved the room. Good, clean n spacious. Just one thing to say that the minimal facility should be made free and not be chargeable.
Nice rooms. Nice service. I m realy happy with travel guru's service n booking confirmation n all procedure. Thank you travel guru for make my trip wonderful.
The hotel stay was very pleasant, due to the great surrounding area and good quality professional service. Although the Cooling in the room was not appropriate as also the bed was uncomfortable. But the overall experience was very nice and will love to stay again at the property.
We liked the place, Its very quite and next to the less crowded beach.
Hotel reception service varied enormously! We were very diassapinted that they could/would not contact, or give us the telephone no of our onward hotel in Kerala in order that we could check if our transfer was on plan! - The hotel driver was more than helpful - but not really his job!
(based on 664 reviews)
Staff training, sense of ownership is completely missing. So many corporates do their training there - WHY DONT YOU HAVE SOME CONTINUOS LEARNING PROGRAMS FOR THE STAFF. NOT SURE if its the comp n benefits issue. Have often been there since 2004. What a property!!! Extremely good for children. Best location. COMPLETELY WASTED BY THE ATTITUDE OF the STAFF. Things to take note of: 1. Check google maps for traffic specially at the Malvani area. You can get stuck for long. I got stuck for an hour+ recently. Road digging. 2. On weekends the crowd surge at the beach is very high - factor extra hour on the timings. 3. Don't expect to get through the hotel no. first time. And when you do get a response after sometime - don't ask why they dont pick the phone. 3. The only area where the security is great is the pool area. The man there suspects everyone. Good for children. 4. There is a separate passage to Aksa beach manned by security. 5. For some reason - you try any no. inside like house keeping, room service EXPECT a no response the first time. And of course delayed service. 6. Practically anyone can get to the room floors because the lifts are not modern/ no access control and anyone can use it 7. Billing process at most times is not pleasant. Time consuming and expect your waiter to goof up. You may not get applicable discounts because the waiter does NOT know. 8. One advice - Pls ask specifically for smoking and seafacing rooms at the time of booking. You always have corporate wallahs staying there. If you can overlook some of the issues its much RECOMMENDED. I will still go there for my children's sake. Very very nice property indeed. Unlike most 5 stars in Mumbai there is something for the kids in an open environment. AWAY FROM THE NOISE WITHIN THE CITY.
Returned after almost 2 years. Previously had bad experience however wanted to stay near Malad and wanted a quiet retreat so decided to give it a go. Overall a better experience however feel they could do so much better and offer more value for money. Reception has changed and moved in to the same accommodation as where rooms are. However inefficiency remains. It would make sense to stream line and have more staff around at checking in times. Procedure is so long and depending on who you get determines the ID evidence required. Rooms are nice and large with ample space however bathroom is old but functional and fit for purpose. Room service is very good when you get to speak to someone. On several occasions I rang several numbers and there was no answer which is frustrating. Wi Fi is extremely limited and needs sorting immediately. Staff in the restaurants are very limited and several times I had to get up to find a waiter. A more pro active service is needed. The food choice is very good although bland in taste. Since Mr Mehta has left we have found the gujarati choices not to the previous standard. Also unlike Mr Mehta the new chef did not make an effort to introduce himself and ask about the quality of the food. It can get very busy in the restaurant for breakfast and so you have to make an effort to come early which is unfortunate if you are on a leisure break and fancy a lie in. Alternative accommodation should be available for guests like High Tide next door which is practically empty in the morning. The grounds and swimming area are well attended to and a pleasure to enjoy. Finally a tribute to the housekeeping staff who were very helpful and prompt in their work. A better experience than previously however felt they could offer a better level of service with more management oversight.
Dear The Resort team,a big thank you for making my visit sooooooo special. As we wanted some "we" time we decided to spend our 3rd anniversary at the resort. I am in love wid sea facing rooms there, it is so soothing and peaceful to watch the waves from the room. Ambience cleanliness is upto the mark as always. Swimming pool is also clean and hygienic . we both are hard-core foodie we love the food here, specifically my husband craves fr Indian -nonveg food from high tide. Must say staff is very courteous,prompt helpful and smiling. Was delighted to use the spa. Our overall stay was wonderful and memorable . We love spending time here. Shall visit soon again. Cheers! Keep up the good work!!
Would like to give a detailed review - stayed here for 2 days and enjoyed every bit of it . Went there for my 1 year wedding anniversry . The moment we enterd the main gate of the resort we had smiling faces . We were allowed to check in nearly an hr before the normal check in time that is 1 pm . We booked a sea view deluxe room . Got it from make my trip for rs 5800 per day including breakfst . The view from the room is superb . The rooms face the pool and the aksa beach. The cleanliness in the room was really good . No flaws at all . We had cofee tea sachets and a hot water electric kettle in the room . There is also a mini fridge and a wardrobe . For lunch we had 2 restos to chose from . We found the non veg buffet rates at high tide resto a bit expensive for the amount of choices . Was around 1400 rs . So we went for lunch at baywatch . Rates seem to be expensive but given the quantity i felt they were ok . The food was amazing . No flaws . We wanted warm water so we told the waiter about it and he obliged always . No problems at all . There is a dedicated way from the resort to the beach opp which i found v helpful . Evenings its good to go there for ur local chaat and vada pav and boiled corn etc . There is no restaurant close by so we had to have dinner again at the resort itself . We had everything from soups to pizzas to prawns to fish so having such yummy food did not disappoint us at all . The brekfast was complimentry with our booking . The breakfst too was amazing . No complaints at all . Some pictures of the food quantity have been put up . Mr Vijay escorted us to our room and was very courteous and helped us with evrything whenever we had any questions . The room service also very prompt and immediate . The television in the room has all the channels which we wud expect in mumbai . PLEASE DO NOT TRUST ANY REVIEWS ON TRIPADVISOR SAYING THAT THIS RESORT IS BAD AND STAFF IS RUDE ETC . WE HAVE NOTICED CERTAIN PEOPLE WANTING A VERY EARLY CHECKIN OR VERY LATE CHECKOUT WITHOUT PAYING THE CHARGES WHICH OBVIOUSLY NO RESORT ON EARTH WILL ALLOW AND SO THEY WRITE BAD REVIEWS . Trust me people , if you want to have a peaceful weekend or just a break from the stresful life even if u stay here for a day you will feel its worth it . I only feel that the checkout time shud be 11 am or 12 am rather than 10 am . Otherwise no complaints . Loved this place .
We were at Resort to celebrate our anniversary.Located right on the Aksa beach it offers a perfect holiday. A note to mention here that food is excellent both in taste and quantity. The staff is very prompt.. and courteous.They made us feel really special by decorating a tent next to poolside.. setting an amazing candle light dinner!!
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