The morning we checked out, a 'manager looking' guy came out from behind the desk and told us that we had to pay then because he was going to the bank that morning. So we paid him, other members of staff were also aware of this as we mentioned it before we left when paying for a taxi. Two weeks later I have the balance we already paid taken out of my account. I have emailed every Vedanta address I can find and also contacted on social media to arrange a refund and to express my anger. I have received not one reply from Vedanta. Absolutely terrible customer service. Like everyone else has mentioned, rooms were damp, no hot water, no wifi in rooms, staff woke us up with loud conversations, location far from Munnar- about 150Rupee to the town center. The only good part was the' tour guides' we had provided for us for a day. That's what the 1 star is for. I wouldn't stay here again and would highly suggest not staying here.