My girlfriend and I stayed here for 2 nights and were a little disappointed with the hotel but I shall try to give a constructive and fair review. The building(s) from afar look quite grand and almost colonial in appearance however on closer inspection all appear to be rather tired. The staff were friendly throughout our stay and helpful however the hotel is lacking and not to the standard of other accommodation that we have experienced whilst in Kerala.
We were staying in a standard grade room which is in fact a bungalow in a small block of bungalows behind the main building. The room was very large consisting of a small entrance foyer with table and chairs and a large bedroom and sitting room area with a king size bed, small TV, coffee table and 4 arm chairs. The en suite was also large and looked like it had been recently modernised to some extent. The cleanliness of the room was also very good however it did feel very tired and dated with some maintenance required (some of the windows could not be fully closed as they were painted into position and the bathroom whilst modernised ran out of hot water and had several cracks / mildew stains on the ceiling etc).
Whilst the staff did seem helpful and we were brought coffee to the room on arrival the tray and cups were not removed nor the beds turned down during our 2 night stay - something I would expect for this level of accommodation. We ate dinner on the first night at a cost of 250 rupees (reasonable price for 3 courses) and whilst not setting the world on fire it was a pleasant meal. We were told before dinner that the dress standards required men to be wearing trousers, long sleeve shirt and shoes. Whilst more comfortable in shorts and flip flops I don't mind following the rules but was dismayed to see this not remotely enforced for other guests.
On a side note it would be worth anyone staying here clarifying with reception if you want tea/coffee in the morning or you will receive an early morning call to ask (around 0700). Not a problem but good to know if you don't want it!
The hotel is relatively remote in its location although some small shops can be reached easily on foot and from the local town a Tuk Tuk back will only cost around 30 rupees.
Overall I would not recommend he hotel to others, although clean and the staff friendly it needs modernising in its furnishings and facilities (the dining room could do with modernising, the bedrooms as previously mentioned, and wifi would be useful). Whilst we don't consider ourselves fussy travellers (please see previous reviews) we didn't fee the hotel lived up to the standard we expected and had experienced in Kerala. It feels like the hotel is trying to hold onto past glories but is now somewhat beyond that and needs a few changes to make it a more appealing stay.
The hotel itself is quite secluded from everything, so you'd have to rely on transport to get around/to shops or restaurants. You can walk out of the hotel, turn left, go across the bridge, down the street and turn right onto a little street with some shops (but not much there)
I don't think are any rooms in the club house itself. Our room was a little "cottage" (last one on a block of about 10) across the road from the main building.
The road between the main building and the cottages is a thoroughfare for the public, so it can be quite loud at times, and doesn't feel very safe (I didn't anyway)
Check in was a little odd/disorganised...the Manager photocopied our passports, asked us if we needed our E-Visas back (?!) and then was really surprised when we said "Yes please". He then managed to photocopy the wrong parts of our passport and called our room asking us to bring them back/he can send someone to collect them. We weren't comfortable with someone collecting them, so took them down ourselves along with the huge form we'd been asked to complete (1 form each)
The rooms, whilst very tired, were clean and spacious. The room is split into 2 parts - the front section has a small dining table and looks onto the road and the back is the bedroom and en suite.
The upper windows in the front section cannot be closed, so annoyingly noise and mosquitoes will find their way in. There is a curtain to separate the two sections.
There is a TV, air con, tea making facilities and a fridge in the room. Please note there is no iron, hairdryer or wifi. Whilst a lack of wifi wouldn't normally be a problem for us, we really struggled here because there was absolutely nothing else to do (apart from read our books - which after 2 days can make you stir crazy)
The cottages are attached to others and because the walls are very thin and the windows aren't double glazed, you'll hear a lot of noise.
Please note you'll receive a call every morning at 7.30 asking if you'd like tea. You'll then get another call at 9am asking if you're coming for breakfast. Whilst I understand that they're trying to be attentive, I found this to be quite annoying and wish they'd just ask us our preference at check in.
During check in the Manager made a point of advising us that there was a dress code for males when entering the "club" and for dinner (this is also on the notice board in the rooms) of a long sleeved shirt, shoes and trousers. Luckily my boyfriend had this packed so wore this to dinner.
We came down to dinner 30 minutes early and asked if there was a bar/a communal room we could have some drinks in (non-alcoholic would be fine) before eating, but were advised this wasn't available. Dinner was a buffet of some Keralan food, which was satisfactory but not amazing. We asked for cold bottled water and were told this wasn't available - only room temp was available.
We felt extremely uncomfortable during dinner...we were the only people in the "dining room" (which resembled a tiny community hall - best way I can describe it) at any given time we had 4 staff members just staring at us eating. They kept walking in and out just to gawp at us.
During the last course other guests (all domestic tourists, we seemed to be the only international guests staying) started to arrive and to our annoyance we realised no other male had abided by the dress code and this wasn't enforced at all. They were wearing shorts, t-shirts and flip flops, so this only added to making us feel more uncomfortable.
Whilst we weren't expecting anything it's worth noting that this seemed to be the only hotel in the area that didn't have anything planned for Christmas (we were there for Christmas Eve and left on Christmas Day)
Overall the staff are friendly and the place is clean, but it's not somewhere we'd choose to stay again.
Stayed here for 1 night. An old British club in the past , now run as a club/hotel with still some club roles. No alcohol served but go and sit in the men only bar (not used) which is frozen in time since independence. Accommodation was ok but slightly run down. meals served in restaurant with uniformed staff. Spend time walking around the club and savour the atmosphere of the past. Tip - if you want to walk into Munnar, take the way out of the club turn left and cross the bridge over the river and follow the road which brings you eventually into Munnar.
Green hills and picturesque valleys make Munnar and ideal location for business team building. An adventurous trek through tea estates in the early mornings invigorates your thoughts and spirits......
Great location. Old British feel. Good rooms. Good facilities. Good food. A great palace to unwind with family. The hotel also offers washing and drying machines. This is a boon especially during in rainy seasons. Has a laid back feel and things happen slowly. No one is in a hurry in this place.