When we reached the Hotel on 22nd May, the Hotel seemed to be worth the price we paid. However the location is very bad considering the Hotel to be on a scenic city like Munnar. Also the photographs shown by Hotel having a Tea Estate at its backyard is absolutely wrong. The Hotel does not have any Tea Garden nearby. After staying for one day we decided to extend our stay by one more day, however when we approached the Hotel directly they told some weird prices which is almost double of what i paid to TravelGuru. Then i decided to book another day calling travelGuru and after booking and getting the confirmation, the Hotel staff did not entertain the booking of TravelGuru for the extended stay. After calling TravelGuru for 3-4 times the issue finally got sorted next morning leaving us hanging all ours plans. Moreover the Hotel does not have a lift provided its a four storey building. The service of the Hotel is Pathetic. You call for the water in the morning and after calling repetively for 4-5 times you will get the drinking water. They do not change the Towels even if you tell them to do so. Overall I would not recommend "Le Celestium Resort" even if you get it for free, until and unless you want to spoil your Holiday. The people standing in reception does not know how to speak to their guests and they can even get very offensive when you are arguing with them. A special word of appreciation for TravelGuru Agents who acted instantly when the dispute of booking arose and even followed up to help things get sorted.