WRONG VENDOR- I had booked this hotel at Munnar thru' Travel Guru fron 26th Dec to 28th Dec 09. First day of our tour, we were shunted to some other hotel called Emeraldinn where the stay was comfortable. However the extra bed they provided was only a mattress and not the bed. My son had to sleep on the ground. The next day we were again made to go back to Misha Holiday homeswhere , our booking was initially made. The place is a hell on the earth. Room was not made at all , basically it is an unfurnished room of concrete walls and a double bed. The room size was as shown in their videobut the extra bed was again missing. The video shows that in the executive room. It is simply a cheating played on customers like us by both the Travel Guru as well as the Hotel people. This is my first experience with travel guru and for the amount I paid, I found that better hotels and rooms are availble at Munnar. It is my humble suggestion that no one should believe in these travel and hotel agents by whom we are frequently fooled. It is always better to contact some one who had already travelled to these places and find out the true situation. Any way , I dont think that the travel guru can ever be able to repay my losses both mental and financial.