Hotel Mall Palace

Well this property is at very good location. Just in the center of mall road & opposite rope way. I was a bit worried for the parking but they have parking space as well. I stayed here for 1 night with family & it was good experience. The view from room is awesome, my room was on 4th Floor with balcony. They provide room heater on chargeable basis which is a bit strange & also no Break fast included in booking. Rest all was good.

Its always great to be staying here however miss having (use to be earlier) family room-suggests to management for a Family Suite. Promoter is always around with ever helping attitude. Manish was prompt serving hot tasteful meal.

We booked 304 to 308 rooms from 11 dec 19 to 13 dec 19 and all rooms were too good. Nicely maintained with all modern amenities. Views from rooms is so good that no need of adhoc sightseeing especially in night. Staff is so good and very prompt in service. Highly recommended and should visit property without any hesitation...

The hotel has good infrastructure and ambiance but maintenance is very poor, may be they are short of manpower. Secondly, It is located on the mall road but at a very good height which has around 40-45 stairs to climb and at a steep height. **Service** - The hotel service is very poor, they don't even provide the basic amenities like hand towel, toilet paper roll, bathroom slippers and very slow in responding to your queries. One has to request then only they will provide all the things. **Accommodation** - Not very good, though it is very hyped for their location and view but their balcony is too small and you can get the same location view from many points on mall road. **Food** - They do not have a restaurant but they provide in room service and the food is good in taste as well. **Location** - Easy to reach as it's on main mall road only, but like I said they are at very good height and if you are travelling with family by your own car, you are not allowed to enter on mall road after 4.30 PM. And the worst part is the hotel doesn't provide any shuttle service and from mall road entrance to Hotel it is about 2 Km which you have to walk, because even rickshaws are not allowed in that distance. And if you reach before 4.30 PM then be ready to climb 40-45 stairs and some walk on height as well. Overall, I would not recommend this Hotel unless they improve their services like PROVIDING SHUTTLE service, fasten their in room service. respond quickly to your services and most importantly provide basic amenities.

They have cheated showing good pictures of the hotel on the MMT but provided room in the adjacent old small building. The main building had ~ 5 floors & looks better from outside and the old one had 3 floors. Although it was off season & I booked Executive balcony room, but they refuse to provide room in the main building and on higher floor, in spite of several requests. The Hotel is almost mid of library chowk (~ 1Km.) and Picture palace (~0.7 Km.) thus if one came by taxi or hired vehicle then option to reach the hotel by walk from the library chowk/ Picture palace or by rikshaw from Librery chowk till Jhula ghar (~ 50 m from the hotel). Private vehicle can enter the mall road paying toll. Hotel is about 30 steps up from the road climb through narrow stairs. Outside view was not very clear due to dense fog/ cloud during my 2 days stay in Mall Palace. Service was good and they tried to solve the problem. Food (Room service only) taste was not good & expensive. Payment only by cash. There are many better food options available @ library chowk and towards Picture palace. Although it was a good stay but disappointed due to their deception.