Would have given it -1 star had it been an option. Highly unprofessional attitude of the staffs and hotel management. Firstly, it was clearly mentioned while booking the room online that the room accommodated 4 guests and while booking also I clearly mentioned that we were 3 guests to check in and also confirmed the same with the hotel reception while checking in to which they had no issues then. But at night when we asked for extra quilt and mattress they simply denied us the service saying that we don't have booking for 3 guests and they wont be able to provide anything for the third guest which is so not true. What's worse is that is that they were shameless enough to ask us extra money at checkout for the third guest even after denying any service for the same saying that they gave us a bigger room which which not the case and their staffs mislead us during check-in by saying we don't have to pay for the room as the entire amount was paid online. Secondly, they even asked us to pay for the heater during checkout, that too in cash and not giving the invoice for the same, which at the time of online reservation and payment clearly mentioned that this cost is included in the tariff for the room. Lastly, if you planning a trip with your family to spend some time in silence and serenity of mountains away from the hustle bustle of the city then avoid this place because they don't abide by the policy of prohibiting guests from consuming alcohol in common area which is adjacent to the room along with extremely loud music even after 10pm, both of which is illegal and at times unpleasant. The food is also most average here but that depends on one's liking so won't comment much on this. Another issue which I faced is with the approach road but that is the case with most of the hotels in Camels Back rd. but what could be a concern for some is non- availability of proper parking space due to which you will have to handover keys for your car to them while check in. Long story short, if want to have a pleasant stay especially with your family then stay away from this place because once you have paid and checked in with them the hotel management starts taking you for granted and then for them it's either my way or the highway and there is nothing much you can do as these people are native locals and one would surely like avoid getting into anything messy with family.