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Overall Rating
4.5
(based on 246 reviews)
TRAVELLER RATING
Terrible19
Poor9
Average14
Very Good38
Excellent166
RATING SUMMARY
Location
4.5
Sleep Quality
4.5
Rooms
4.5
Service
4.5
Value
4.5
Cleanliness
4.5
Amazing Property
by upasanas79 on
The hotel is truly beautiful and well maintained with impeccable hospitality .The staff is very well trained and courteous and the property follows all covid 19 norms . Will definitely stay here on all my visits to the hills.
Family Stay
by gahlotzone on
Had a wonderful stay with family. Amenities neatly stocked in room. Efficient safety precautions were taken in these pandemic times. Conveniently located. Good food and ambience. Courteous staff at the hotel.
Very good and decent property
by Wolf123452014 on
I stayed with my family during the new years eve . Every thing was good . The view is very fabulous so as the rooms . The services are very much par to the other big brands.
Kudo's to Mr. Rajat and team we will surely visit again.
Visit to Mussoorie
by Compass710918 on
I stayed in mussoorie in One earth royale and find it very suitable for family and kids. Well maintained property and very good view point. I would recommend thos to everyone atleast stay here and experience the nature.
Staff is very nice
Awesome rooms and view, but bad in-room service,costs
by yaksh a on
Good points :
The view from the hotel is awesome
Rooms are big and cozy
Staff are very friendly and polite
Nice common area and provision to play games like Ludo, snakes & ladders, chess, carrom
Provides bon-fire on request
Food is extremely tasty even though not many options are there. We gorged a lot on the breakfast and dinner options.
Issues:
Hotel is poorely managed post covid....there is not enough staff because of which rooms are not cleaned properly, inconsistent service. We had issues with toilets not cleaned, room having last guest's left overs, found half consumed beer bottle lying around in the cupboard, hot water not available...when we checked in, there was 1 guy who was the receptionist, bell-boy, guard, cleaning guy (all-in-one)
Location is very difficult to reach from your own car. The lane to reach the hotel is extremely narrow.
Mall road though going is easy, coming back is tuff via the slope. Earlier to and fro to mall used to be provided via hotel car, that is stopped now since past 1 year
Cost is too high for the hotel for the services provided. Prices needs to be reduced
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Great Views, Excellent food, excellent staff.
by SandipJ90 on
November 3, 2019
The rooms are all amazing. The view from the room is simply mind blowing. Recommended to take the valley facing too.
by varungajria on
September 28, 2019
Luxury Suite are really nice
by saurabh271188 on
July 11, 2019
avoid this hotel
by Sightseer579270 on
July 4, 2019
Tyy to take villa type room
by SandeepN53 on
June 23, 2019
HOTEL AMENITIES
General
Dining area
Towels
Buffet-Style Restaurant
Special Diet Meals (upon request)
Breakfast in the Room
Restaurant
Games
Audio-visual equipment
Wheelchair Access
TV In Room
Gardens
Tea Coffee Maker
Coffee shop or cafe
Newspaper
Wardrobe/Closet
Non-smoking Rooms
Family Rooms
Hardwood/Parquet floors
Heating
Interconnecting room(s) available
All Spaces Non-Smoking (public and private)
Activities - Indoor & Outdoor
Outdoor furniture
Terrace
Picnic area
Indoor Parking
Bonfire Arrangement
Arcade/game room
Barbecue grills
Indoor Games
Evening Entertainment
Decks with sunbeds
Kitchen
Electric kettle
Refrigerator
Dryer
Coffee machine
Services
Room service
LCD / Projector
Photocopy
Dry cleaning
Luggage storage
Housekeeping
Fax Machine
Currency exchange
Lift
24-Hour Front Desk
Ironing Service
Wake up service/Alarm clock
Private Check-in/Check-out
Shoeshine
Ticket Service
Medical services
Laundry facilities
WIFI
Front desk
Safety & Security
24-Hour Security
Fire Extinguisher
First Aid Kit
CCTV
Smoke Detectors
Doctor on Call
CCTV camera installed inside/outside hotel premises
Suitable For
Family
Families with Children
Bachelors
Child Friendly
Couples
Youngsters
Large Groups
Allowed
Unmarried Couples
Bachelors
Languages Spoken by Hotel Staff
Hindi
English
Payments Modes Accepted
Net-Banking
Debit Card
Credit Card
Cash
Mastercard
Paytm
Visa
Parking & Transportation
Car Rental
Outdoor Parking
Shuttle Service (free)
Parking
Media & Entertainment
Flat-screen TV
Telephone
Cable channels
TV
Satellite channels
HOTEL POLICIES
Cancellation/ prepayment
Cancellation and prepayment policies vary according to room
type. Please check what room conditions may apply when selecting
your room above.
The primary guest must be
at least 18 years of age to check into this hotel.
As per Government regulations,
It is mandatory for all guests above 18 years of age to carry
a valid photo identity card & address proof at the time
of check-in. In case, check-in is denied by the hotel due to
lack of required documents, you cannot claim for the refund &
the booking will be considered as NO SHOW.
Unless mentioned, the tariff
does not include charges for optional room services (such as
telephone calls, room service, mini bar, snacks, laundry etc).
In case, such additional charges are levied by the hotel, we
shall not be held responsible for it.
In case suitable proof of
identification is not presented at check in, the accommodation
can be declined to guests posing as a couple. Travelguru.com will
not be responsible for any check in declined by the hotel due
to the aforesaid reason. ( and shall not be able to process
any refund )
All hotels charge a compulsory
Gala Dinner Supplement on Christmas and New Year's eve. Other
special supplements may also be applicable during festival periods
such as Dusshera, Diwali etc. Any such charge would have to
be cleared directly at the hotel.
In case of an increase in
the hotel tariff (for example, URS period in Ajmer or Lord Jagannath
Rath Yatra in Puri) the customer is liable to pay the difference
if the stay period falls during these dates.
Travelguru.com will not be responsible
for any service issues at the hotel