Royal Orchid Fort Resort, Mussoorie

We had gone for a long awaited family vacation hoping for a flawless stay. Unfortunately, this stay at the hotel was with bad taste mainly due to poor handling of front office management team. We chose a period when the occupancy would be low and had repeatedly reminded the front office for a room upgrade as and when possible during our long stay. The front desk, despite having been requested numerous times, and even though rooms were available, was unable to communicate something so basic to the concerned manager. Furthermore, during our initial stay, there were a couple of ill mannered, noisy guests which ideally the hotel should have ensured that they do not create a ruckus for other guests. But in this case, even after our repeated requests to the front desk and housekeeping to ask the other guests to consider the peace of mind of other guests as well, they failed to deliver, after which, we had to reach out to the guests ourselves and ask them to maintain some basic decorum, especially during the wee hours. The front desk team requires immense amount of grooming in not only handling customers but also in applying basic common sense. Considering it's a luxury hotel, the least that one can expect is variety in the food spread, especially when you have guests staying for longer duration as this becomes a big dissatisfier when you have to eat the same food every morning with not even a speck of variety. It's understandable if you have a limited spread with variety rather than having a limited spread with no variety. Overall the stay was average, inspite of it being a luxury hotel, but the front desk needs to really be pulled up for their shabby professionalism. For some positives, the attendants in the restaurant were good, the live music in the evening was a good treat and generally the property has some decent views.

Great arrangement for the wedding, different places for different rituals. Delicious food and perfect services. Nice and spacious rooms. Near to Mall Road Best place for wedding in Mussoorie. Great hospitality

All the services were good and perfect The atmosphere was nice The staff was very cooperative and helpful Food was up to the mark Great place to stay will recommend friends Looking forward for same hospitality when come back again

Very nice staying in Royal Orchid Fort Resort, Just walked In and was welcomed with smile. Spacious and clean rooms. Nice food and staff was very helpful. Will come back again very soon and and will recommend to all my friends

The resort is nestled on the slopes of Mussoorie hills about 15 minutes walk to Picture Palace landmark.. A very decent property though, to my reckoning, falling a little short of a 5-star rating. The front-desk experience was smooth and as per expected standards. It was a bit disappointing to see rooms being provided on different floors/ blocks in spite of a group reservation for six rooms confirmed more than a month in advance. Though adjusted the next morning, it did leave an unpleasant feel in respect of professionalism in the reservation/room allotment process. Many facilities were inoperative due to Covid-19 restrictions in force. Even so, there is much to be said in favour of high service standards, cleanliness, room-comfort and convenience for handicapped seniors. One did, however, expect more han one charging point in the rooms.The food, though by some yardstick limited in variety, was excellent in every respect with professional service standards. There was a well managed parking facility.. All-in-all, a very good and relaxed holiday along expected lines probably one of the best in its class..