Royal Orchid Fort Resort, Mussoorie

First of all let me tell you about the property - it is massive. It is so big, you may lose your ways around initially. Location is great and so are the views. I booked terrace room and rooms are big, have few amenities already available while few are available on request like shaving kits. However the hotel failed to impress. We reached early around 12.30PM. Reception counter was managed by a lady who seemed experienced staff and few seemingly under training people. However the tone of the lady was making you feel that you made a mistake by coming early. Like the training staff said that your room is getting ready and will be available as soon as possible. However she corrected him in front of us saying that the check in time is 3:00 p.m. so we will try but no time defined. She was scolding everybody, the training staff, security etc in front of guests. It might be her duty but there is a way to do it. Room was provided around 2.00pm and it was good. Property has visible marks of aging like leaking jet, recently painted patches etc. But room staff is really courteous and available at a call. Food in lunch time was good. But buffet dinner is not worth Rs 1500. No starters and limited options in main course. Pastries all contained egg and when I asked why not eggless like everyone is doing now a days, service supervisor said "sab kuch nahi ban sakta eggless". However chef was visiting and when I told him same, in 5 min he prepared eggless pastries. Breakfast is not up to mark. Chefs do not know how to make paranthas or poori. Restaurant is small compared to number of rooms and can get really crowded. But deal breaker was - I booked this visit for my son's birthday. However when I asked for decoration or cake, front desk said they can't do it due to covid. We said can we put our own balloons and they said it is also not allowed. I fail to understand they are allowing parties around bonfire where people are paying and shouting around till 3am, they are allowing games in common area but can't allow to throw some balloons in room. Cake, they said will confirm from senior staff and respond but never did. This put me off and I immediately cancelled last day of my booking and booked at Marriot who said cake and decorations they would do complimentary. They are surely one of nice options in mussoorie but certainly not in best terms.

Had visited this resort with family and friends and must say it's worth every penny The service staff are so friendly and go a mile further to serve you The food was so tasty and all thanks to Chef Vinod Kumar,he personally met us and suggested us our order,the pastas,burgers ,fish all we had were just superb,thanks chef once again for serving us the lovely food The resort has really breath taking views and we feel we are in a a different planet Highly recommended resort and a must stay in mussoorie

Had a family getaway at this resort and I must say it was a great hotel The rooms are not as we expect and also the services were not that great The food was lovely, even though they don't provide any freebies, the taste was amazing and we enjoyed thoroughly Initially we had a tough time with Chef Vinod but then he provided us some tasty Chilly Chicken and Paneer and made up the things Overall I would rate this resort 8/10 and all credit goes to the food and Chef Would recommend thr place to my friends and other family members as well

The best property in mussoorie ,what views of the doon valley ,breathtaking Food was delicious and i must say the best continental food I ever had ,grilled fish ,chicken stroganoff,pasta to name a few The chef,Chef Vinod was so friendly and humble,very down to earth person with immense knowledge about food The other services were also good and worth staying here Would recommend this resort to all my friend circle

A perfect much needed break post covid, and must say the stay here was just perfect Lovely property and superb food, special thanks to Chef Vinod . His hospitality was amazing and his food was the best, he made us some delicious foods The staff are very polite and very courteous in the restaurant . The staff at reception are also good but lack that professionalism A must visit property and probably the best in thr hill station