Hi am staying in hotel golden palm having a great time with my family.. We have four room ..loved the property.location very awesome ..Ambrosio which served great breakfast and dinner.I had read a lot about the food being excellent.. The serving is sufficiently fast as well ..SPL thanks Mr anoop Rakesh Vijendra rajnish....Agian thanks all of staff
I stayed at Golden Palms during November '16 for 3 days. Since the purpose of this review is to help the fellow travelers to make a choice, I'll go on each major aspect in detail:
The location of the hotel is right at the Picture Palace end of the Mall Road in the heart of the town. While booking, I was looking for a hotel situated in a peaceful environ away from the hustle bustle of the town, however, finally zeroed-in on this hotel which is very much centrally located. During my stay, I realized that in a small hill town like Mussoorie, it makes more sense for a first timer to reside centrally- though this is my personal opinion.
Pros: Even though it is only 50 meters away from the ever- busy Mall road, it has been able to maintain its calmness and tranquility, as it is situated on the valley side slope. Plus, it is very close to the commercial taxi stand near Picture Palace, which makes it logistically very convenient.
Cons: The hotel has not displayed sufficient sign boards on the way (unlike other major hotels), which made it difficult for us to initially locate the hotel. Also, we were misguided on the way by the locals due to which we ended up parking our car on the other end (library end) of the Mall Road, and had to walk about 2 kms with luggage to arrive at the hotel. But the Management (Mr. Sandeep) was very cooperative and helped us to fetch our car. Later on, we learnt that one must ask 'Picture Palace' landmark from the locals instead of the hotel name.
2. Ambiance & Rooms:
The hotel is a 4 star property and almost lives upto this rating. Initially we booked the executive room, but since the views were not very great, we switched to Valley View First floor room the next day.
Pros: The interiors are done nicely with Victorian furniture and woodwork. The valley view and sunset from the first floor room terrace is just fantastic.
Cons: The executive rooms have views of either the parking or the walkways. That's why they are priced cheaper. Though the interiors are nicely done. Also, you cant have the sunrise view from the hotel due to its location on south-western slope of the hill.
Pros: The hotel has one restaurant Ambrosia, which serves a great dinner buffet. We were quite impressed with the spread. I had read a lot about the food being excellent from other reviews before going and I must admit that I was not disappointed. The breakfast buffet is also nice. The service is sufficiently fast as well.
Cons: Probably, they should add up a few more fruits in the breakfast buffet :P
4. Open areas:
Pros: Sufficient parking space in the front. The reception lobby is smaller than what it is supposed to be in a 4*, but then one doesn't need to spend much time in the lobby .. right ? They also have a lawn at the valley side which is accessible from valley view rooms.
Cons: The landscaping of the lawn needs a touch-up for sure.
5. Service & Hospitality:
Pros: The staff is well trained and every guest is treated as special. We found the service fairly good at the restaurant. However, there were some delays on the second day at breakfast. But that was due to sudden rise in the number of guests. We misplaced something precious while shifting our rooms, which was found out by the housecleaning staff and given to us the next day, to our great relief.
Cons: Well...there are no cons here ! :)
All in all, it was a pleasant 3 days stay at Golden Palms. If I happen to visit Mussoorie again, Ill definitely stay there, unless any 5* comes up with a better deal ;)
After long time gap checked in golden palms ..a lovely place to stay and awesome food and service. .and friendly staff.so english garden ...i was really enjoy in this hotel....reataurent and front disk staff so helpful. So breakfast really tasty. ..special thanks all over staff....management
The hotel golden palm was one of the best hotel, I have enjoy with food and there atmosphere...they have awesome selection or choice of food with good test and best service at all..the staff Mr rakesh and Mr vijendera is very helpful with good nature..and front office staff was also very helpful and friendly..
Hotel stay was very good I booked this hotel through travel agent for three nights stay was really comfortable and memorable room was clean and hygienic.. Staff was supportive and polite...so breakfast was really good... And nice presentation. And good service... And staff was really behavior and halpful..special thanks to all fnb team ...