Superior Double Room Only
- Room Only
Price for 1 Night
Wed, 25 Jan – Thu, 26 Jan (1 Night) | 1 Room | 1 Guest
Complaint..........I found the problem of non confirmatiobn of reservation at Hotel for which I have to make numerous calss to Travel Guru at Mumbai, which is again the trouble some process.
The stay was average in this hotel. Rooms was nice with all the facilities. Staffs were average in their work. Location was nice near the hotel.
Good hotel with pleasing staff and good food. Very well located. Hotel was clean and good. Room was also comfortable, bathroom was clean.
The property was well maintained with all the basic amenities but there was seems to be a shortage of staff. Otherwise service was instant and room quality was also desirable. There food arrangement was not so convenient as the varieties were limited. Otherwise location was easily accessible.
Hotel is located centrally in the main city. Our room was clean and neat but we cannot see the view of dehradun valley from the room. Service was very poor of the staffs. We had our breakfast in the restaurant, the preparation was not so good. This is just an average hotel.
(based on 258 reviews)
It's a heritage hotel built in 1800 but the upkeep of the hotel has not been kept well. we booked a superior room for two night's. Initially we were allotted a room in the new building which was not at comfortable and next day we were provided a room in the Heritage building on first floor with valley view, however the furniture in both the rooms,Walls, flooring needs IMMEDIATE RENOVATION as it is in bad shape, hope the owners are reading reviews and will invest in the property upkeep rather making bucks by selling the word HERITAGE. Also, the hotel is not professionally managed with Reception guy not able to handle visitor queries and their service standards. You can't get dinner after 10:00 PM. Food was OK with fixed ala carte option. It was only after we checked with Manager we were provided with fruits options else no one wants to take an initiative to serve the guests. Lastly in majority of hotels nowadays you get free wi-fi connectivity and Kasmanda is still struggling to install one or don't want to install one.
The hotel was excellent. The fact that it was old did not at all detract from the visit, it enhanced the visit. I had sprained my ankle and the staff was willing to change my room to a ground floor room but I wanted to stay slightly mobile and opted for the second floor room that I had reserved. The service was top notch, the food was excellent, the view was extraordinary. The only draw back was not the hotels fault, it was demonetization. Even with the problems with procuring rupees the trip was unforgettable as was this hotel. I would relish the opportunity to return.
Kasmanda Palace is a true heritage property located in heart of The Mall road in Mussourie with good, spacious and well maintained rooms. The staff is very courteous and there is pick and drop facility available from 8am to 10 pm from Mall road. There is also a badminton court and beautiful terrace. Good for stay with family. Go for package deal which includes bed and breakfast.
This property is absolutely magnifiicent witn stunning views of the valley.I really like the heritage layout of the vast property.The most memorable part is having the breakfast at the higher deck area from where u can get the 180 degree view of valley.Now coming to shortcomings.i really didnt like the dinner which was tasteless and bland they need huge improvement on that,Although the breakfast was excellent.There is also a inconsistency in the view u get from the same category room although My room was changed next day which have far better views than the first one.Reception staff was excellent and pick up and drop services from mall road was prompt and complimentary
A heritage property refurbished to a hotel, car parking is very difficult over here, royal room is good and expensive too. In the heart of mall Road mussorie. Most importantly mall Road entrance is closed from evening 4-10, this should be mentioned on all searches or T&C of hotel as it's situated on mall Road.
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