So I check-in with my wife on honeymoon, what u expect a good place and nice people around u, The problem started with help desk only, He gave me keys of wrong room first of all, Me and my wife open the door and there was women working on her hair and i open the door she look at me like i am monster or something...but on her end she was right how anyone can come in, but i said sorry maam wrong room, came down talk to help desk they said sorry for the problem, it was our mistake...i told them call your manger he said ok sir please... wait a min i will call him...what i see the guys who gave me the key in the start was the manger this kind of hotel you people run, then we when to our room and someone came and said please take free drinks and breakfast form us...i said no thank you as my wife said let it go.. then i get letter with coupon of some amount which i can spent in food court...they all trying to cover their mistake form gifts, i dnt understand why u guys think u can buy a person worth money or food coupon...i stay der for 2 and half know one came to clean the room...last day when we are checking out 2 woman came for cleaning and when i cam e back to helpdesk he said sir u have to pay the extra for the bed sheet which has some food stain on it i said why? he said we take 1800 for the bed-sheet (i dnt understand a bed sheet cost 1800rs he was focusing me to pay or we will not let you go...this kind stuff was going on there...i said my total bill of room is 4500k and u asking 1800 for bed sheet i was getting late as i have to take flight very soon so i paid somewhere 800 rs I WILL SAY NEVER STAY IN THIS HOTEL AND TELL EVERYONE ABOUT THIS GUYS (Vadraj - Manager)
The hotel is well placed besides a lake and also almost at the center of the city. Staff is friendly but we had trouble getting our dinner order for both the nights. Some how they took over 2 hours to get our dinner order but food they served was good.
About the rooms, the rooms are not maintained properly, the first time we got our room keys of 4 rooms none of the door could be opened by the staff as door were jammed. Eventually they sorted the issue but this basic thing was not expected from hotel of such repute. Most of rooms had water leakage stains all over the walls and ceiling which was a big turn off. Also Hot water was available only early morning. If you missed get shower early you had to make do with lukewarm water. Towels also didnt look like they were fresh of washed properly.
Overall an OK OK hotel nothing much to write home about.
Stayed at Casa Clarke Inn, for three nights during our visit to Mysore. Overall the stay was good with few hitches in between.
We had booked through online travel portal and reached the hotel late in the evening on the day of checking in. Our room was kept ready and check in was smooth. The room allotted to us was clean and spacious with all the standard amenities. We had driven down to Mysore and hotel provided a safe parking area in the basement with direct access by the lift.
Found that the water pressure in the shower head was very low. Informed the Front desk the next morning and they got it rectified the same day.
The AC was running full pelt but cooling of the room appeared to be insufficient.
The toiletries and coffee/ tea/ Milk/ Sugar sachets were available in the room at the time of checking in. Next day when we returned to the room, non of these were replenished. We did not inform/ complaint to Front Desk, however, tea/ Milk/ Sugar sachets were provided to us on request, when we wanted to prepare tea in the room. But when we returned to the room on the third day, found all items had been replenished.
Found on the first day that, the coffee sachets provided in the room had long expired. Informed Front Desk and they immediately removed them from the room. However, found the same expired sachet in the room on the third day.
Breakfast on the morning of the second day was served in the restaurant as was very good. The restaurant decor also added to the overall great experience. On the third and forth morning, the breakfast venue was shifted to first floor due to some maintenance work in the restaurant. This spoilt the experience a bit because of the ambiance of the place as well as there were fewer items readily available and anything extra was supplied from the kitchen on the top floor, which caused a lot of time delay.
Did not try their lunch and dinner, however, the breakfast items were taste and good, variety wise. Front desk and restaurant staff were very courteous as they attempted to attend to our requirements.
Food is good. But waiters are extremely rude no idea of hospitality, very arrogant and speak in a very harsh manner. Definitely never returning, one of the worst experiences in an hotel in the 30 years I've been travelling. Mysore is a nice place with loads of other places to stay, please do not stay here. Very bad time.
Recently I attended a party here with around 30 members. The hospitality, courteousness of the staff, the taste of various cuisine and the inside ambience , everything simply a class apart. Wishing to visit again and again..