I stayed here for just one night with my family. They have with intention made one strand of heater non working so that the electricity bill comes low for them. They were having too much problem while providing extra blankets in the winter season.
Room service is too slow and pathetic. Food quality is so very poor. They don't know how to treat customers. Only one good point is they offer free pick and drop service till mall road and the rooms are having lake view. But the main thing which lacks is the hospitality and services. Never stay in this. Instead pay 2k more and stay in hotels like Alka,Himalaya.
One of the worst hotel in nainital. Arrongant rude receptionist. Worst service waste of money. They dont know what customer service is. Bad food. Their mattress stinks and is too dirty. Only good thing is view and that too on top floors. Booked this hotel through cleartrip and it was my biggest mistake.It completely ruined my trip.
I am staying in this hotel and this place is not letting me sleep as they have curtains which are equivalent to transparent sheets which makes me up at 6:00. On raising this concern to hotel staff, they asked me what to do and later on they said they cant do anything for this. You also need 10 odd minutes everytime to lock or unlock the door as these are not aligned to its frames. .
We were 3 Families looking for rooms in Nainital when someone suggested we go about 200 steps upside from Mall road to this hotel. Was a little apprehensive as we wanted to stay right now Mall but nevertheless , we decided to check the property. It was a sweet surprise with their rooms having good view of the Naini Lake and all you gotta do in evening or afternoon is, sit in the balcony with view of the Lake and enjoy cool breeze on your face . Their food items are not the best in the town but edible and they have a good service for pickup and drop from Mall which anyhow is an easy access , atleast while going to the mall.
Overall 10/10 for their good view rooms, value for money pricing and acceptable food. Will definitely be coming here again.
Rooms are decent and big enough for 3 people. They charge extra for extra bed (that is okay, I guess). The room service is slow but bearable. The good thing about them is that they provide cab service uphill and downhill as the hotel is located on a steep slope. They also have their own parking and am happy that they took good care of our driver too. Their is a balcony at the end of the first floor which gave a very nice view and sitting area. We took luxury rooms (without balcony) and the lake view from them was nice.
The reception staff has to be more polite. My first impression of them was very bad. I asked him which rooms we check in and the person very rudely told me to wait because the rooms aren't ready. The tone and the attitude wasn't welcoming at all. That's the only downside I found but I don't see them improving on it.
Another thing to consider is the steep slope on which the hotel is located. It was very difficult to get our vehicle till there and once you park your car in the hotel parking, it'd again be a pain to take it out to roam in the town. Better use their cabs for the local travelling.
All in all, my stay was decent here and though there could be better options in the same price, this hotel can always be considered in the list of good ones.