we stayed here from 14/3/17 to 17/3/17 with 4 room occupied,its a lovely place, a little far from chaos of nainital city, situated amid in the lap of mountains, if u are alone u can go nainital city by gov. bus which just pass by from the front of resort gate. the benefit to stay here that all four lakes are in easy reach ( navkuchia lake , bhim tal , sattal and naini lake.)
now about the hotel/resort, staff are well mannered,polite and sophisticated.
rooms are clean and spacious, we stayed at ground floor so the view from our rooms are so beautiful.
lift facility is also there.
rooms are full of amenities(ie, microwave, small fridge, heater, hair dryer( on demand),electric catle,LED tv with set top box. room service is good.
restaurant is good and well maintained, food quality is also good worth for money.
service is little slow in the restaurant.
activity room is also very good, we miss the karaoke facility over there.
overall experience is good, and we recommend every one to stay here once a while.
Sterling has Improved a lot in service.
They would go an extra mile to serve you,Here the chef specially made local nonveg dishes on demand.
Food here is great.
Lots of activities for kids and adults.
Only negative point is that its 6kms away from mall road.
Rest is perfect.
I would say this place is better than to stay at Mall Road, unless you are staying in Manu Maharani. USP of this place is that it's away from crowd and all rooms have Valley view. So following are my ratings :
Food : Excellent but expensive.
Hospitality : Excellent and do not forget to meet F&B Manager "Pradeep" He is a nice person and will always be available to hear your feedback.
Staff : Good.
Only thing I can point out to Management would be regarding the walls which are not as thick as it should be. LOL.. you might hear all kind of notices from other rooms crystal clear.
This is the most horrible place I could ever visit. Staff wanted TIP and on not providing that they started behaving so rudely. Food was old and at all hygienic. People were really horrible.
When we reached, we meet Tanuja who was nice. We haved booked for 5of us but unfortunately 2could not make for it, so we were now 3people. We checked in and had breakfast at the restaurant. Mean time the otger room was getting ready but was not used by us on 3 and 4Mar. After having breakfast they were expecting TIP which we didn't not give. As which they reacted rudely. Then we cam in for dinner at there restaurant. The food wasn't good and the palak paneer was smelling but we didn't complained and quietly had our food. Then next day we came for breakfast. I asked them for cold milk as I prefer taking the cornflakes with cold milk and honey. It took 40minutes to get it after 3reminders.
Then we were out and meet them next day for breakfast were we faced the milk and honey issue again but this time I got hot milk after 45 minutes. The buffet spread was pathetic and the coconut chutney was old and smelling bad. We asked them to provide us the fresh one. Then the sambar placed in the buffet was cold, so I had requested for HOT which was again served cold they there servers who were least interested to serve us. We had our breakfast and left.
We used there spa which was around blunder. Initially she said its with steam, then told us that steam isn't working then when we refused to take it without steam, so she confirmed steam after half hour. We wanted to meet the spa manager but he wasn't ready to come and us. She said she will use different oils but the same oil was used was used for different spa treatments.
Next day then we were supposed to check-out at 10:00hrs as one of our friend has his aunt staying in Nanital, so we had a plan to visit her place but due to her cancellation we were unable to do that and our vlovo to Delhi was at 22:00hrs. We went up to Tanuja and requested her to call the manager on duty. Then Prakash came and requested him for late check-out till 15:00hrs or 16:00hrs. He was so rude and asked us to wait. Then we were sitting at there outdoor space, after 15minutes a SECURITY GUARD came to us and told us that we are called at reception. We waited at reception for about half hour and tgen PRAKASH cane and said PTA NAHI KAHAN SE AA JATEY HAN, and said ONLINE HI BOOK KRALO CHAHIYE TOH. We told him the entire thing but he wasn't bothered.
They told us tge hotel is sold out so tgat to check out immediately. Being single lady travellers I think its there responsibility to cooperate. We know that the hotel wasn't SOLD OUT as it was OFF season.
This was the worst ever stay of my life. I would never go or recommend anyone to go there.
Hospitality is for people for work hard for people's satisfaction and warmth services . Not for insulting people!!
I can say about this hotel in a one word is wonderful .
Nice place to stay ,away from rusy area of nainital .keep calm place to enjoy ur day with your family .
They have activity room and they planned for daily activity.
Food is awesome and tasty .the best part is that the chef comes to you and ask about food taste and quality .
Staff is good and helpful .
Hotel is around 7 kms away from main naintal , if you have your own vehicle then its great place for you .
Recommended to travellers for stay