I am very disappointed with your hotel staff, poor service misbehavior by your chief, I stayed at your resort at 18th and 19th June, but my overall experience was very bad, I suggest to all for not stay here.
Its a beautiful hotel with very well made rooms. We were on a breakfast plan and would recommend that to other travellers as well as most of the times we were in the town. During the evening their was live music and we really enjoyed that. They also offer shuttle service to the town.
We booked 2 rooms in this property.. the property had very few rooms available and was sold out in April.. we booked this for nearly 5000/- for a highest category room via agoda whereas the reception staff confirmed the current rates at 8000/-..
At 8000/- bucks per night, it doesn't offer much. It has no lawns.. it doesn't include any meals except breakfast which has very limited menu too.. its nearly 2.5 kms from the mall road or the Naini lake and one side trip can cost you around 200/-. although the hotel does offer a free of cost shuttle for pick and drop from the mall road until 8 pm in the night..
The good thing is comfortable bed and spacious rooms. Breakfast even though limited in menu is good enough... The lunch and dinner dishes are prepared quite well by their chefs. the chefs and the overall staff is very hospitable and they try to make your stay as comfortable as possible. They helped us with the meals required for our infants..
The meals are a bit on the higher side. Example could be an aloo parantha platter consisting of 2 paranthas costed more than 100 bucks... A glass of milk costed nearly 80 bucks...
All these shortcomings refrain me from rating this property with a 5 star rating...
I stayed here for a day, and it was a pretty okay hotel great space for kids to play, beautiful big rooms. I don't understand the heritage room, it is unnecessarily expensive, and then we booked three heritage room, and one of the room was pretty small so comparatively you feel cheated. They can improve the bathroom, seems it needs to upgrade. One thing I liked is the playroom in the heritage block. Kids loved it. Breakfast was good, but the lunch took forever to come. A suggestion would be that if you are planning to book this, don't book the heritage thing and go for a new renovated superior room.
by Anu B on
June 5, 2019
Was nice hotel ,very clean,good food.quiet place.i liked the bonfire and karaoke dinner time.on the whole it was nice one BUT beware of your belongings.don't leave anything without being locked.you will be surprised by handlifters in your room.