We booked this hotel for a night-long stay mainly because of the positive reviews we came across on TripAdvisor. Photos of this heritage property hardly do justice to how beautiful it is in reality. We availed the complimentary pick-up and drop facility which the hotel provides from the mall road and were welcomed to the hotel with a welcome drink. The check-in process was seamless. We had booked a superior room on MAP basis. Although the room was not very spacious, it had a very cozy feel to it. The room had all the basic amenities with apples and a cookie jar as a bonus. Open the windows and you would see clouds passing by. In the evening, the hotel organised complimentary high-tea at the Stella Bar. This was followed by live music and bonfire in the courtyard. They had a huge spread for both dinner and breakfast.
The staff at the hotel are social and would go to great length to make sure you feel at home. The place is such that you wont mind staying indoors soaking in the beauty of the place and simply relaxing. Naini Retreat is a place you would definitely want to come back to. I would definitely recommend this property to my friends and family. Thank you for the amazing stay!!!
Room , food and stay is amazing.... the view to the lake , hills , clouds passing by, the Boat Club .. , all were mesmerising. Worth the drive to Naini...always a good option for a weekend getaway!
Food was wonderful and staff very polite and courteous...
We stayed here for a four nights in February 2018.
The good points:
- the restaurant and the staff there. The food is great, the waiters were very professional. It was endearing to see the vestiges of the classical service of a bygone age living on in the foothills of the Himalayas; starched shirts, bow ties, waistcoats, liveries. Mr Shah and Mr Jamal were utter gentlemen and did everything to make us feel very welcome.
- returning to the room after dinner and finding hot water bottles placed in the beds
- the Nepali women in the spa, who pampered my elderly mother and made her feel like a million dollars
- the bar area is very charming, the cocktails very good
- the architecture and the views. We came to Nainital because my mother went to boarding school here. The Retreat is a great example of "Britisher" colonial architecture and was a great backdrop for a trip down memory lane.
The bad points
- we had booked a twin room and were allocated a double. OK, so it's not the end of the world, but the hotel reception staff were rather shirty about it, denied we had booked a twin and only changed it when I insisted
- the reception staff is simply indifferent to their guests. They could smile and say "How are you, sir? Are you enjoying your stay?" But no, they are indifferent. When you check out they could say "Was everything to your satisfaction? Where are you travelling onto?" But no, they just present you with the bill. Indifferent.
- the hotel can get very cold. The corridors are extremely draughty.
- the garden area was not cleaned very well. There were cigarette butts lying around, and discarded cans in the shrubs. It didn't seem to bother the staff.
- the furniture of the room was a bit dated (a garden room), a fresh coat of paint would have been good. The rooms to the right of the restaurant seemed to be more modern however.
- the stairs from the car park to the reception are long and steep. My mother took ill during our stay, and these steps became very onerous. Investing in a lift of some sort would be a great service for the older generation.
- there is a free shuttle service to the near side of the lake. The car is a jeep though. The staff didn't offer to help my elderly mother up into the jeep, there were no steps provided. A selection of vehicles would be good or, failing that, some steps, helpfulness and a smile would be good.
These downsides were however more than compensated by the outstanding food and the professionalism shown by Mr Shah and Mt Jamal and their staff. That's why the Nainital Retreat is very good.
We stayed there for 4 nights in feb end with one kid aged 2
The hotel is absolutely a retreat
The view ,the staff,the service,beautiful flora and flow ers,the aura ,the food inthe ambience everything is excellent.No doubt i am going to stay again in this hotel whenever i visit nainital again
It has such relaxing and beautiful vibes
Just sit out in the garden or enhoy campfire at night or just look at the scenic beauty of nainitaal from many viewpoints across the hotel
The hotel has beautiful architecture as well probably from british era
The food is delicious
The variety of complimentary is vast comprising north,south Indian and amercian breakfast around 20-25 items and juices everything.
The staff is courteous
They have free pick and drop to the nainital mall road as well
We stayed in garden view room which is situated in the garden itself offering amazing view
In the nighy the view is even mesmerizing with lights on hills and Lakeview
They do a daily campfire and the bar has a live music ghazal session
If one wants a luxurious comfortable hasslefree peaceful and relaxing holiday then naini retreat is the best hotel for it in nainital
I would share this as a brief and concise review.
A perfect stay.. Prefer garden facing rooms..
View is good.
They provide pick and drop to and from mall road which is hardly a kilometer away.
Morning breakfast and dinner inclusion is suggested. Especially because of evening live music and performances.
The staff is courteous and helpful.
We loved the buffet breakfast and dinner.
A definite second visit.