It was really a horrible experience for me. I had booked 2 nights stay in Hotel Pavillion in Nainital. The last day when I was about to leave I got a phone call from an executive from Travelguru that for first night I've to stay in Hotel Himalaya which is of the same category. When I reached to Hotel Himalya I was shocked to see the rooms & the service. It was a very low grade hotel with very poor quality of room. I was told by the hotel staff itself that the room rent was only Rs 1200 where as I paid more than the twice of it. This kind of service was never expected from Travelguru and this was also not compensated by any mean.