Heritage Family Suite - Room Only
- Room Only
Price for 1 Night
Fri, 27 Jan – Sat, 28 Jan (1 Night) | 1 Room | 1 Guest
It was really a horrible experience for me. I had booked 2 nights stay in Hotel Pavillion in Nainital. The last day when I was about to leave I got a phone call from an executive from Travelguru that for first night I've to stay in Hotel Himalaya which is of the same category. When I reached to Hotel Himalya I was shocked to see the rooms & the service. It was a very low grade hotel with very poor quality of room. I was told by the hotel staff itself that the room rent was only Rs 1200 where as I paid more than the twice of it. This kind of service was never expected from Travelguru and this was also not compensated by any mean.
We had seen the hotel details on the net and made our bookings immidiately on 30th march for 19th may.. howver on our check in things were different, we had booked heritage suites, but were given balcony rooms on the first floor, we called up travel guru and spoke to shailesh as the hotel said that the suites were already full and trvel guru had made payment to them only 3 days before by then the suites were already booked..even shailesh sided with the hotel initially but when i took them ti task by re checking with their tariff card the type of rooms.. shailesh offerd to refund the difference.. but we were on vacation we wanted our heritage suites as were a full family with kids.. the hotel manager finally gave in and offered the heritage suites which were infact empty..we had a bad experience and felt cheated by hotel and travel guru.. anybody else who is not so perticular will easily be taken for a ride.. it has left a bad taste never expected this from travel guru..
the quality of the room furniture,tiles and bathroom was very poor. bed tea was available only after 7.00am. and hot water after 6.30 am and only for 2 hours. towels in the bathroom was not clean.food choice was very limited specially in breakfast. in nut sell i am not satisfied with the hotel.
Housekeeping was horrible. Unclean balcony with black dust sticking to our feet, no foot mats, given only on demand. Rooms not properly cleaned and only one towel for a double bedroom, additional one given only on demand.
not a satisfactory choice
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