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Nainital

Thu, 26 Jan – Fri, 27 Jan (1 Night)  |  1 Room  |  1 Guest

The Pavilion

Near High Court, Mallital, Nainital , 411005  |  Show on map

Rs.2,504

REVIEWS

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  • Overall Rating

    • 3.4 Average  

      (based on 20 reviews)


      85% of our customers
      recommend this hotel

  • AVERAGE GUEST RATING

    • Room Quality 3.2
    • Service Quality 3.7
    • Dining Quality 3.4
    • Cleanliness 3.2

Piyush from Nainital, India recommends this hotel Posted:  Room Quality: 1/5 Service Quality: 1/5 Dining Quality: 1/5 Cleanliness: 1/5

It was really a horrible experience for me. I had booked 2 nights stay in Hotel Pavillion in Nainital. The last day when I was about to leave I got a phone call from an executive from Travelguru that for first night I've to stay in Hotel Himalaya which is of the same category. When I reached to Hotel Himalya I was shocked to see the rooms & the service. It was a very low grade hotel with very poor quality of room. I was told by the hotel staff itself that the room rent was only Rs 1200 where as I paid more than the twice of it. This kind of service was never expected from Travelguru and this was also not compensated by any mean.

ARVIND from Nainital, India recommends this hotel Posted:  Room Quality: 3/5 Service Quality: 3/5 Dining Quality: 3/5 Cleanliness: 3/5

We had seen the hotel details on the net and made our bookings immidiately on 30th march for 19th may.. howver on our check in things were different, we had booked heritage suites, but were given balcony rooms on the first floor, we called up travel guru and spoke to shailesh as the hotel said that the suites were already full and trvel guru had made payment to them only 3 days before by then the suites were already booked..even shailesh sided with the hotel initially but when i took them ti task by re checking with their tariff card the type of rooms.. shailesh offerd to refund the difference.. but we were on vacation we wanted our heritage suites as were a full family with kids.. the hotel manager finally gave in and offered the heritage suites which were infact empty..we had a bad experience and felt cheated by hotel and travel guru.. anybody else who is not so perticular will easily be taken for a ride.. it has left a bad taste never expected this from travel guru..

harikrishan from Nainital, India recommends this hotel Posted:  Room Quality: 2/5 Service Quality: 4/5 Dining Quality: 3/5 Cleanliness: 3/5

the quality of the room furniture,tiles and bathroom was very poor. bed tea was available only after 7.00am. and hot water after 6.30 am and only for 2 hours. towels in the bathroom was not clean.food choice was very limited specially in breakfast. in nut sell i am not satisfied with the hotel.

vikas from Nainital, India recommends this hotel Posted:  Room Quality: 3/5 Service Quality: 2/5 Dining Quality: 4/5 Cleanliness: 2/5

Housekeeping was horrible. Unclean balcony with black dust sticking to our feet, no foot mats, given only on demand. Rooms not properly cleaned and only one towel for a double bedroom, additional one given only on demand.

Mr. Hemant from Nainital, India recommends this hotel Posted:  Room Quality: 1/5 Service Quality: 1/5 Dining Quality: 1/5 Cleanliness: 1/5

not a satisfactory choice

Mr Manish from Nainital, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 4/5

I am very happy with my stay in this property. The hospitality & all the facilities provided were just fantastic. My room was decent, also the food quality was wonderful. I will strongly recommend this property.

Jaydeep from Nainital, India recommends this hotel Posted:  Room Quality: 2/5 Service Quality: 5/5 Dining Quality: 4/5 Cleanliness: 3/5

Accessibility : This hotel is easily accessible as it is located just next to the Nainital Court. So this hotel cannot be missed. It is on the same road that reached you to the famous Naini Lake. Location : Located just next to the Nainital Court. Location is not very exotic and makes you feel a part of the city itself. So in case you would want to stay in a place that is away from the city, this hotel is NOT recommended. Accommodation : The room that I was lodged in was not at all good. I and my family were extremely disappointed. Especially so coz earlier in our tour we stayed in a place which had ample outdoor space and good ambiance indoors. This hotel scores very low on the accommodation. The carpets are mucky. Seems as if they have not been cleaned for years. No jokes. There was a nail protruding out from the floor which even hurt me. I had to finally pull it out. There aren't enough tables / side tables. Those which are there are sad enough. The cupboard is insufficient. Seemed like a cupboard forced into the wall !!! Staff : The staff is good. However be precise and clear in your communication with them. That could save a lot of discussion later on. Food : The food is fine. Nothing to comment about much. Room Service : Excellent. The person Puran Singh who was providing service is extremely good and punctual. I was very happy with the room service. The others are also good. This is definitely one plus point about the hotel. Final Opinion : I will not recommend this hotel for people traveling with their families. Also if you intend to stay in Nainital for more than 2 days this please do not consider this hotel.

Nilanjan from Nainital, India recommends this hotel Posted:  Room Quality: 3/5 Service Quality: 3/5 Dining Quality: 3/5 Cleanliness: 3/5

average hotel.

Vinay from Nainital, India recommends this hotel Posted:  Room Quality: 3/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 3/5

Reaching Hotel: We drove to Nainital in Toyota Innova from Delhi. The total distance was around 320 KM. Though one can take a train till Kathgotham (which is 35 km away from Naintal) , we took Innova as I ad my 3 months old daughter traveling with us. I went with my entire family (5 adults) so having a personal vehicle is cost effective and convenient. The hotel is easily accessible by road in Nainital and is just near the Court. Hotel Pavillion is conveniently located within 1 km range from the Naini Lake. You can walk down from hotel in about 15 minutes to the lake and Main mall road. Rooms: The hotel is nice and of good size with around 35 rooms. Because of peak time I could manager standard rooms only and they were average. But Hotel has garden facing and Family suites also which looked better. Hotel has a good enough lawn space considering hilly region and has a small kids play area in it. Parking: Hotel has a parking space for about 12-15 vehicles and we had no issues in that. Hotel Staff: One thing that I liked a lot about this hotel was the helpful nature of its staff. They were polite and addressed to any issue or request promptly. Some was always available at reception for any kind of help. Folks of the staff were honest and humble. Dining: Hotel has a good menu with most dishes available (Indian, Chinese etc). But I would want the dining area to be more clean. Couple of times I found table clothes not that clean. Also the door to kitchen was pulley based and every-time a waiter opened it made lot of noise. Food was nice but costly. It was relatively cheaper to eat at Mall road. For example the food cost was high in hotel then the Moti Mahal restaurant on Mall road. Overall: A good hotel to go with family (and there were many families in this hotel) and on a whole I will give a rating of 3-3.5 to this hotel.

Nitesh from Nainital, India recommends this hotel Posted:  Room Quality: 2/5 Service Quality: 2/5 Dining Quality: 2/5 Cleanliness: 3/5

1. Room service was slow. It took hours for anyone to deliver what we ordered. 2. Hot water was available only in the mornings - say between 7 AM and 1 PM whereas one needs to bathe in hot water during other times. Consistent hot water supply is critical during rainy/winter seasons. 3. Food was relatively expensive compared to other options. 4. Rooms didn't have fans. Even though Nainital is relatively cold, but during hot climates (as it were in our case) it was impossible to take a nap in the afternoon. 5. Parking facilities were reasonably good but there was no one monitoring the parking lot. Anyone would park ahead of our car and block our exit. We had this problem and had to wait for an hour until someone moved his car. 6. Our reception was fairly good but front desk is not as hospitable as we expected it to be. Very indifferent. 7. Location is alright but not the best. Some of the hotels on the mall road are very good and relatively inexpensive. 8. Overall, it was not a satisfactory experience. I would not recommend staying at this hotel.

Ashutosh from Nainital, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 5/5

The hotel is located at a very convenient location near high court. The rooms are very cosy and comfortable. I stayed in one of the garden facing rooms. The food was good and the staff was very co-operative. Overall a good experince...I recommend the stay here.

Saransh from Nainital, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

The hotel is perfect for a couple looking for a weekend retreat in Nainital. It is located at a walking distance from the lake and still is away from the busy market place. The rooms are very clean and well furnished. The bathroom was good but hot water is available only from 7 am to 11 am. I ordered room service and the food quality was good. I would definitely recommend this hotel to any traveller who wants to stay in Nainital.

ARUN KUMAR from Nainital, India recommends this hotel Posted:  Room Quality: 2/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 2/5

Location of Hotel is good (1/2 Km from Mall road - Near stadium end ) and parking space is available but it is an old building. Rooms are althogh spacious not furnished well ( interior looks like your grand parents house rather than a modern hotel ). Students / batchelors can stay here but not recoomended for family stay as your wife / children will not like inerior.

Puneet from Nainital, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 5/5 Dining Quality: 3/5 Cleanliness: 5/5

Hotel Pavillion is situated near high court in Nainital, which is around 5 mints walk able from the Naini Lake. Our hotel room was Heritage suite which is garden facing (a small garden though) but has good sunshine coming in the morning which is very soothing especially in winters when I traveled. Rooms are surprisingly quite warm in winters without any heater. All in all, considering the price I would say it is a very nice hotel to stay in.

ANAND from Nainital, India recommends this hotel Posted:  Room Quality: 3/5 Service Quality: 3/5 Dining Quality: 2/5 Cleanliness: 3/5

The staff was pretending to be very nice. The option available for food is very much limited. The menu was full of items but availability was only some 5-6 items in the night you cannot go out because its cold out there and you do not have any option but to eat at the hotel only. The service was not okay. Even there was nobody to take our luggage to the taxi. Even when I came there was nobody to receive us at the reception.

SIDDHARTH from Nainital, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 2/5

Nice hotel could be kept clean

MANJUNATH from Nainital, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 5/5 Dining Quality: 4/5 Cleanliness: 4/5

A very good hotel with calm, neat and friendly environment.The staffs are so co operative and polite as well. Only the things to improve is the commuting from hotel to Mall road. They are bit negligible of guests in terms of catering them the vehicle service.Othrwise..BEST STAY WITH FAMILY..

Anand from Nainital, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 5/5 Dining Quality: 4/5 Cleanliness: 4/5

This is a good hotel with good service.

Rahul from Nainital, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

Overall experience of the Hotel was good, nice clean, big rooms. The only downturn was the location as it was 1KM upside from the mall road. Though the hotel provided the shuttle facility to Mall road but the last pickup time was 6:00 PM.

FAISAL from Nainital, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 5/5 Dining Quality: 4/5 Cleanliness: 4/5

When I entered Nainital by my car, I saw the lake and a number of hotels in front of it on Mall road, facing the lake so that made me feel I might have made a mistake by booking a hotel at Mallital ( not lakeside). Although that was not very disappointing because lake is only 5 minute walk from the hotel. The hotel had adequate parking space for parking our car. Front desk staff was warm and pleasant to talk to. Our room was large and spacious although I think bed could have been bigger and more sturdy. Bathroom lacked a bathtub but had supply of hot water from early morning to 12 pm, therafter you can get it only on request. They did not provide much toiletries just soaps. Room had cable TV. Mirrors were small for a dressing table. But I must say room had a balcony although view was not very scenic. We included complimentary breakfast in our package and I really liked it. Breakfast had plenty of options including poha/upma, chola/bhatura etc and staffs were very friendly and served us well. Overall I would give good ratings to this hotel at this price.

  • Overall Rating

    • 4.0
    • The Pavilion

      (based on 298 reviews)

  • TRAVELLER RATING

    • Terrible 21
    • Poor 11
    • Average 55
    • Very Good 117
    • Excellent 94
  • RATING SUMMARY

    • Location
      4.0
    • Sleep Quality
      3.5
    • Rooms
      4.0
    • Service
      4.0
    • Value
      3.5
    • Cleanliness
      3.5

Decent Heritage Hotel Decent Heritage Hotel

by RaviRanade on December 21, 2016

Colonial style rooms, not so far from the lake. The place is peaceful yet convenient. Room 206 where we stayed is on the upper floor and offers the better view. Week ends however it is crowded and the facilities are strained a bit. Preferable to stay on weekdays. Food is very good.

Best rooms Best rooms

by Hemant S on December 18, 2016

This is the Heritage property, nicely maintained. Location is good not so far from mall road. the rooms are very nice. All the staff is so good , supportive and attentive. good place for relaxation...

Old British colonial building Old British colonial building

by Abhinav B on December 15, 2016

The building is old colonial style and most of it is kept as it was. We stayed in 208 which is a older version of what now a days called suite. Probably built for a senior officer's stay or something. It has a outside bedroom, a master bedroom and a dining room with a balcony (pretty nice). The food at this hotel is just awesome. Be it Indian or continental or their cakes and pastries just awesome. If u r staying somewhere else in Nainital still do try their bakery named "Bakers Hut". Overall a nice experience

GOOD OLD PROPERTY BIT FAR FROM LAKE. GOOD OLD PROPERTY BIT FAR FROM LAKE.

by anjy37 on December 8, 2016

We booked this hotel through makemytrip and got a good deal considering room rate including breakfast & dinner. I stayed 3 different hotels in Nainital and considering same I will rate this hotel as average. My feedback is as follows Location : Far from market and lake . Through in few feedback I saw pick and drop facility but in reality same was not available. You can walk by going down towards market. It will take around 15 min but from market to hotel walking upward is not easy and you have hire cab or rickshaw and shell out Rs 100 bucks per ride. Property: Outside view is awesome . Rooms were spacious . Through balcony rooms are less spacious. Front ground was good for kids playing. Free WIFI is only available in cafe area. Beds were king size and having heritage looks. Problem area is no geyser. You have to call for hot water. Coffee make was not available . Toilets was not clean enough. A hill station hotel should have few basic amenities. Restaurant : They dont have buffet option through foods were tasty but served @ 8.30 pm. Staffs : Look very lazy and inactive. Even reception guys took 15 min to complete check in process. Might be due to independence day rush. View: No view except the tinny lawn.

Nice place Nice place

by Mathews T on November 24, 2016

Property is nice and clean. Good location, nice cafe. Close to Mall road. Walkable. You may need to get a cab on the way back as it is a good hike. Food was good. People were friendly as well. Would recommend to all

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Demo Trip Prefer room numbers 200 onwards

by RaviRanade on December 21, 2016

Demo Trip heritage style

by Hemant S on December 18, 2016

Demo Trip Dont choose standard rooms..

by Mitulmodi20 on November 23, 2016

Demo Trip look for rooms with balcony to enjoy some sun during winters

by Ankur K on November 22, 2016

Demo Trip Rooms are very simple and hotel is portrayed in simplistic manner. No fancy show offs

by niravND on October 31, 2016




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