Deluxe Single Room
Price for 1 Night
Rs. 8,760Rs. 4,760
Tue, 24 Jan – Wed, 25 Jan (1 Night) | 1 Room | 1 Guest
Deluxe Double Room
Club Double Room
I checked in at the Royal Orchid Central Grazia, Vashi on August 18, 2012. I made all my bookings online. The hotel service was one of the worst in the country believe me. I am really disappointed because of the treatment I received. Some of the Highlights of the incident are: 1. I was told over the phone by the executive that POOL Service is Available and when I checked I was informed that the pool is shut down since 10-20 days. I had booked the hotel only because I really liked the same in the Pictures online. This amounts to pure DISGUISING and DISGUIDING over the phone. 2. I asked 3-4 executives in the hotel about the Working of the ROOF top restaurant called the ï¿½Twilight:ï¿½. Every other person gave me a different answer. They were themselves not sure about the functioning. 3. The lights in the room provided were also not working and the service staff came after 3 hours from the time I called on the reception. 4. The charges in the bills for Lunch for 2 different days for the same thing were different and when enquired the bill was reduced to 50% of the amount billed because this much of the amount was charged excessively. This is sheer incompetency of the system. Believe me. 5. Bathroom did not have the shaving kit inside it while the same was mentioned in the checklist. 6. After 3 to 4 calls follow up the reception guy gave a response and took an action regarding the query or anything else. 7. The cleaning in the room was only done once and I lost my PREMIUM BRAND T SHIRT AS SOON AS THE ROOM WAS CLEANED. The staff and the manager just did not do something except getting it barely checked for 5 min. The above incidents made me CHECK OUT ONE DAY AND NIGHT BEFORE AND I PAID FOR @ NIGHTS but STAYED JUST FOR 1 NIGHT. Constant talk and discussion with the present managers and staff was all in vain. They were acting as if they were really HELPLESS. I was even given an argument that the mistakes were done because OUR STAFF AND TEAM ARE NEW AND NOT THAT MUCH EXPERIENCED. I need an answer to this immediately. The services were sheer disappointment and I was really irritated. I need any kind of compensation in whichever way you give me as you being sucha good brand should compromise and compensate me for the losses occured..be it Tshirt or be it one night less stay.
it was really good the service was just superb..dey gave me a complimentary breakfast withut any argumennts where i was entitled for the next day since my check in and ck out was the same day....and they manage to gv me check in way early ..overall its a good buy....no doubt about it.
the hotel is 2 1/2 km from vashi centre and many people dont know the place and a bit difficult to get directions. the rooms are spacious service good but bathroom drainage not adequate, the staff wer excellent
To start with the biggest Disappointment was at the check-in when the Reception informed us about the Swimming pool under maintenance.that right there was a real turn-off, as we had booked the Hotel for the swimming pool to be honest,but I do not hold the Hotel responsible for that as the reception clarified that the pool Maintenance was updated on their website.its who miss-informed us and when I got with them over the phone all they did was say sorry! well its no use me being Mad about it. but here is something I will certainly do. I will never recommend my friends to book their Holidays .
(based on 514 reviews)
I have stayed into this hotel for 2 weeks during Nov'16 . Hotel rooms are good, but toilets are bit old in style. they are not properly maintained. Few renovations are required atleast for toilets. Hotel is having a good quality chefs. The quality of food is awesome. Hotel staffs are quite good in behavior.Overall the hotel is very good to stay.
Value more than money...... awesome experience in rooms.... imagine 30-35 items in breakfast including everything (veggies(as it is and juices) fruits, cooked, baked what not)... healthy stay (access to gym n pool is for free).... hygienic and very clean ambience... not more than 10 mins from the local station,accessible location... free Wi-Fi unlike few hotels who charge for it..... satisfied in all aspects.....
I had stayed here for long and had awesome experience. Food was good and customized during the dinner if u ask. Rooms were comfortable and also liked its pool area which is at the top of the building. they provided cab service and laundry inclusion for long stay. Also, location is perfect, near to the vashi market , food joints and mall.
I stayed with this hotel for a week on a business trip. The hotel staff was very cooperative, as they could accommodate me during a busy week in this area. The restaurant serves good buffet breakfast as well as dinner at Echo. One of the downside is the location which is in the middle of a truck terminal. You wont find it pleasant if you plan to venture out.
The team headed by Mr Rakshit Shetty , Miss Prity, Miss Saba, Mr Rahul have made my son's Wedding Ceremony held on 24.12.2016 an excellent & memorable one. The food quality & all other services were marvellous. Keep it up. We will always feel gratitude towards this nice team particularly Mr Rakshit Shetty & Hotel Royal Orcid.
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